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IP PBX

Operation Manual

November 2007

Summary of Contents for IPG-80XG

Page 1: ...IP PBX Operation Manual November 2007...

Page 2: ...ttings 12 8 1 4 DHCP Server 14 8 1 5 DDNS Settings 14 8 1 6 VPN Settings 16 8 2 SYSTEM 18 8 2 1 SIP Port 18 8 2 2 Rate Settings 19 8 2 3 DMZ Settings 19 8 2 4 Trust Host 20 8 2 5 Music ON Hold 21 8 2...

Page 3: ...ccounts 44 8 6 5 User Information Update 44 8 6 6 Function Settings 45 8 6 7 User List 47 8 6 8 On Line User List 48 8 7 ADVANCED SETTINGS 48 8 7 1 Phone Self Config 48 8 7 2 Queue Settings 50 8 7 3 V...

Page 4: ...a relay services to SIP clients and it performs many primary functions such as SIP Registrar SIP Outbound Proxy with media relay SIP Gateways FXO SIP PBX for extension calls Auto Attendant Interactive...

Page 5: ...Support E 164 ENUM Dial Number via SIP server Incoming Call Pickup for Group users Incoming Call Ringing for Group users Number Bonding and Call restrictions Find Me function Extension Pickup for Atte...

Page 6: ...status VPN ON Virtual Private Network function is ON FXO 1 ON PSTN Line 1 is enabled and IDLE Flashing PSTN Line 1 is in use FXO 2 ON PSTN Line 2 is enabled and IDLE Flashing PSTN Line 2 is in use FX...

Page 7: ...FXO port 1 for PSTN line 1 4 WAN port Connect to a broadband ADSL Cable modem or a WAN router 5 LAN port Connection to PC for Web configurations or Laptop IP Phones or VoIP Gateways ATA etc 6 USB port...

Page 8: ...the LED indicators start flashing for three times It may take 15 20 seconds to reset and the RESET button can then be released after flashing 4 The LED indicators will begin flashing for 3 times again...

Page 9: ...eb page shall be displayed on PC If you have difficulties accessing the Web page from the PC Web browser the subnet IP of PC might be different from 192 168 1 xxx In this case please refer to Chapter...

Page 10: ...80XG provides 100 SIP user ID number accounts which can be configured as well by Web browser The preset user ID numbers are from 2001 2010 with same password 123456 The SIP service port is default at...

Page 11: ...RJ45 connectors for LAN and WAN ports at 10 100M Ethernet interfaces The Network will display the current status for LAN WAN DHCP DDNS and VPN settings 8 1 1 Network Status Network Status shows all t...

Page 12: ...Address must be in the format of xxx xxx xxx xxx and xxx is from 0 to 255 e g 192 168 1 1 Subnet Mask is used for network segmentation Please make sure the mask is correct and all the VoIP devices are...

Page 13: ...ode PPPoE Mode When IPG 80XG IP PBX connects to ADSL Modem with PPPOE link you may need to enter the account name and password for PPPOE In addition you may select the DNS server and enter the IP addr...

Page 14: ...P address 8 1 5 DDNS Settings DDNS is an abbreviation for Dynamic Domain Name Service In general ISP will allocate IP PBX a dynamic IP address by ADSL PPPoE mode connection when you access Internet an...

Page 15: ...ord to update your IP address You have to register the user name and password offline to the specific DDNS server Password The DDNS server requires you to supply a name and password to update your IP...

Page 16: ...vate network VPN establishes a temporary and safely connection over public network generally Internet Usually VPN is an extension of an intranet It helps remote users company branches commercial partn...

Page 17: ...OPENVPN OpenVPN is used when the IP PBX register as a VPN client to a remote VPN server VPN Client Service You can enable or disable VPN Client Service Server Address The IP address of remote VPN ser...

Page 18: ...ime Zone 8 2 1 SIP Port The SIP default port number is 5060 for VoIP Applications The value for SIP port can be from 1 to 65535 Note that the SIP port number must be the same for all the IP PBX and Vo...

Page 19: ...e if there are rates for prefixes 0 and 00 the call number with 00 prefix will be charged per the rate of 00 instead 0 If there is no rate for the calling prefix this implies the rate is 0 8 2 3 DMZ S...

Page 20: ...esides in Update your settings Submit Reboot 8 2 4 Trust Host It is not need to have authentication from the call of Trusted IP Address If the port is set at 0 all the ports from this trusted address...

Page 21: ...o the following situations 1 When the call is transferred to attendant and waiting for answer 2 When the call is hold and waiting for answer 3 When the call is transferred and waiting for answer You m...

Page 22: ...function settings Operators Hotline To assign or unassign extension number as the operator Exten Settings Hotline For setting Hotline extension number My Own Voicemail To enter Individual voicemail V...

Page 23: ...1600 1701 123456 password of Queue1 1 hang up Example To leave Queue 1 for extension 201 Procedures From 201 IP Phone Dial 1600 1701 123456 password of Queue1 2 hang up 1601 Operators Setting Any ext...

Page 24: ...xtension 200 Procedures From 200 IP Phone Dial 1604 203 123456 password of extension 203 1 7 6 7 to hang up 1650 Conference Room1 Hotline number of Conference Room1 1651 Conference Room2 Hotline numbe...

Page 25: ...chnical support and connect extension 2 3 Modified the prompt voice messages 1 Change 1701 hotline number to 1 and 1702 hotline number to 2 System Hotlines Queue1 Modify of Operation Click Submit to f...

Page 26: ...played in the Current Queue Agent List for Queue 1 Submit to add the number 203 for Queue2 The number will show in the Current Queue Agent List for Queue2 3 Add Voice prompts to Switchboard Submit It...

Page 27: ...ivate status 8 2 7 Admin Account 8 2 8 USB Disk Setting When you need to store the voice mails please do the steps as follows 1 Insert USB disk 2 Select Insert USB Disk in the current status 3 Select...

Page 28: ...G 80XG will play the voice prompt and the caller may leave voice message You can play the caller s voice message in time This setting must be compatible with the Voice Mail Service of Users Function S...

Page 29: ...on Press Submit to save the configurations and press Reboot to activate the new configurations 8 2 10 Time Zone Setting This provides system date and time information The time will be recorded for use...

Page 30: ...and the other is from the calls from ITSP In some case the ITSP may provide the real PSTN numbers for the IP PBX from the VoIP 8 3 1 Calls from FXO ports The IP PBX provides 4 FXO ports to allow PSTN...

Page 31: ...IP PBX you may redirect to either Auto Attendant Operator Conference rooms etc z Registry Address The SIP Registration Server IP URL Port number provided from ITSP other IP PBX or SIP Server z User Na...

Page 32: ...2010 04 09 32 The list will display registered users with status after submit You may also press the icon to modify the setting...

Page 33: ...TSP SIP Server and to redirect VoIP calls from ITSP into the IP PBX When your registered for example 636346 in some SIP server with one way voice connection you may resolve the problem by the followin...

Page 34: ...09 34 Access Number The registered number to ITSP or SIP server Redirect into One of the hotline functional calls Memo For memo descriptions The Access Number will be displayed after pressing Submit...

Page 35: ...epted For outgoing calls you need to specify the group number for calling PSTN numbers and the IP PBX will select one of the available FXO ports from the group to make an outgoing calls This make the...

Page 36: ...able FXO port from this group Dial Prefix The prefix number when user uses this rule to make an outgoing call Dial Strip Bit Indicates how many bits will be stripped from the dialed number ppend Prefi...

Page 37: ...hird party system provides an account and a password we use this account and a password to authenticate outgoing call In this case we need to fill UserName and Password fields when we add an outgoing...

Page 38: ...d corresponding to the account Dial Prefix The prefix number when user uses this rule to make an outgoing call Dial Strip Bit Indicates how many bits will be stripped from the dialed number Append Pre...

Page 39: ...attend 8 5 1 Prompt Message You may choose the prompt message for the auto attendant to play while receiving incoming calls You need to upload the messages to the prompt list for setting choices Note...

Page 40: ...will be played to answer the incoming call Make sure the answering message is uploaded and chosen The IP PBX provides many options for time durations If the time durations are not set the handling inc...

Page 41: ...r name The user name is a string of number digits with length less or equal to 32 For easy management it is recommended to assign different prefix for different departments 2 Password Every user name...

Page 42: ...should not exceed 32 Note when the number of registered users reach the limit the function of add user will not work 8 6 2 Group Users Account Opening Add Users You may create group users accounts an...

Page 43: ...er binding extension will ring as well This is also referred to as Group Ringing 1 User ID To enter extension number 2 Bind ID To enter the binding ID The extension number with same binding ID will be...

Page 44: ...unt deletion you need only to enter the extension number For group account deletions you need to enter a range of extension numbers The IP PBX will delete all the user information for the extension wi...

Page 45: ...Choose one User ID or User Name for search z Condition Fuzzy Query Enter the number or user name for search This page will show the Modify User settings 8 6 6 Function Settings There are three functi...

Page 46: ...to the set extension number No Response Forward When no answer in one minute the call will be transferred to the set extension number Busy Forward When busy the new incoming calls will be transferred...

Page 47: ...e one for Approach to store the Voice mail method 1 Send msg to mailbox not saved on server It will only send the message to the Email Address without saving a copy on the IP PBX 2 Send msg to mailbox...

Page 48: ...ettings directly from the entry of the list 8 6 8 On Line User List The on line users are for the current registered users 8 7 Advanced Settings The advanced Settings cover some call waiting voice con...

Page 49: ...Select the HTTP protocol z HTTP Server IP address or URL of the IP PBX z HTTP File Path Configuration file s saved path it must be conf Secondly you need to configure for the IP PBX z User ID The exte...

Page 50: ...all the incoming calls and to assign based on rules to the desired extension numbers If all the available extensions are busy the system will play the waiting music for the queuing incoming calls Once...

Page 51: ...next extension number 2 Random The incoming call will be randomly assigned to the extension numbers 3 The least answer the new incoming call will be transferred to the extension with the least answeri...

Page 52: ...forced out in 5 minutes 4 IVR Control of Conference Room The user after entering the conference room may press key for an IVR playback The user may interact with the IVR messages General User Extensi...

Page 53: ...himself to speak in the conference room The manager can not disable mute for the user 6 Conference Invitation If you want to invite an outside user to join the conference room you may follow the step...

Page 54: ...S_THROUGHPUT max reliability TOS_RELIABILITY and minimum cost TOS_MINCOST TOS can be one of them in practice DSCP field is a superset of TOS its definition is backward compatible with TOS and its valu...

Page 55: ...2010 04 09 55 8 7 5 Caller ID This allow to configure the caller ID fuctions and to show the incoming call numbers Default is Caller ID after 1st Ring FSK...

Page 56: ...ays for record queries One is to query for the whole IP PBX and the other is for the specific user If you want to keep the call records you may copy to USB disk before erased 8 8 1 System Call Records...

Page 57: ...2010 04 09 57 By Time 8 8 2 User Call Records You may query all the calls for certain user during the specified time frame and export to local storages Example...

Page 58: ...rading the IPG 80XG IP PBX or reset to factory defaults you may export all the user information to local PC storage and import back after the upgrade or default settings are done Export Click on DOWNL...

Page 59: ...different ways for upgrade Web GUI Upgrade and SIP Server Upgrade 2 Backup a copy of user information by import export data files 3 Make sure the power is on while upgrading Then you may upgrade per...

Page 60: ...PBX for VoIP applications When IPG 80XG IP PBX is operating under the corporate firewall remember to enable and open the following service port numbers for VoIP applications TCP Port 22 80 1723 for T...

Page 61: ...plications of IP PBX with ADSL This IPG 80XG supports PPPOE to work with ADSL and to integrate IP PBX into the corporate network for VoIP applications PSTN INTERNET Corporate Ethernet ADSL Modem WAN F...

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