ProPlex IQ Two 88 User Manual v1.1—18 February 2021
18
RETURN PROCEDURE
Please send returned merchandise prepaid and in the original packing. Freight call tags will not be
issued for shipping the product to TMB, but TMB will pay the freight for return to the customer.
Clearly label package with a Return Merchandise Authorization Number (RMA #). Products
returned without an RMA # will delay service. Please contact TMB and request an RMA # prior to
shipping the unit. Be prepared to provide the model number, serial number, and a brief
description of the cause for the return. Be sure to properly pack the unit; any shipping damage
resulting from inadequate packaging is the customer’s responsibility. TMB reserves the right to use
its own discretion to repair or replace product(s). Proper UPS packing or double boxing will
better ensure product integrity when shipped.
Note: If you are given an RMA #, please include the following information on a piece of paper
inside the box:
1) Your name
2) Your address
3) Your phone number
4) The RMA #
5) A brief description of the symptoms
