RESTOCK CHARGE
You must have a RMA # for any overstock items that you would like to return. A restock fee will be charged
for all new and unused merchandise returned to Tjernlund. The restock charge will correspond to the con-
dition of the material and the length of time it has been in your possession. The base restock charge is 20%
of the invoice price for materials returned less than 6 months from date of purchase and a base 30% for
materials returned between six months and one year from date of purchase. We will not accept products
that have an invoice date over one year. A copy of the original invoice should be included with the units
when they are returned. Restock charges are based on the returned product being in sellable condition. We
reserve the right to limit quantities.
CREDIT POLICY
Please refrain from debiting your payments until you receive our credit memo. With restock charges and
possible refusal of credit, our records will better correspond with yours if we inspect the material and issue
the credit. We will be including a copy of the returned materials analysis report along with the credit
memo so you can see what failures occurred and the action taken to remedy the problem. We will process
all returns promptly. Once again, please
do not
debit the price of returned materials from any scheduled
payment until you receive our credit memo.
CREDIT OR REPLACEMENT REFUSAL
It is the installer’s or owner’s responsibility to refer to the troubleshooting guide within the installation
instructions, or in their absence call our toll free customer service number for assistance or visit our web
site www.tjernlund.com. Tjernlund will not replace or issue credit for a complete unit that is repairable at
the job site. Easily replaceable components include: motors, pressure switches, relays, blower wheels and
transformers. Complete units that test ok may be returned to the sender.
Tjernlund will not issue credit for materials that have been damaged or tampered with. This damage may
occur during installation, your handling, shipment to you or upon return to us. All units should be inspect-
ed upon receipt for visible damage on the outside of the carton. If it is determined that the units have been
damaged during shipment, the damage claim should promptly be taken up with the freight carrier. All
returned materials should be properly packaged and marked with an RMA # on the carton exterior for
return to Tjernlund’s material returns department.
Materials that are refused credit or replacement will be held for 30 days from date of the returned mate-
rials analysis report. If no response is received during that period, the materials will be scrapped.
TJERNLUND ONE* YEAR LIMITED WARRANTY
Tjernlund Products, Inc. warrants to the original purchaser of this product that the product will be free from defects due to faulty
material or workmanship for a period of (1)* year from the date of original purchase or delivery to the original purchaser, whichever
is earlier. Remedies under this warranty are limited to repairing or replacing, at our option, any product which shall, within the above
stated warranty period, be returned to Tjernlund Products, Inc. at the address listed below, postage prepaid. THERE ARE NO WAR-
RANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF, AND TJERNLUND PRODUCTS, INC.
EXPRESSLY DISCLAIMS LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OF THIS
PRODUCT. THIS WARRANTY IS IN LIEU OF ALL OTHER EXPRESS WARRANTIES AND NO AGENT IS AUTHORIZED TO
ASSUME FOR US ANY LIABILITY ADDITIONAL TO THOSE SET FORTH IN THIS LIMITED WARRANTY. IMPLIED WARRANTIES
ARE LIMITED TO THE STATED DURATION OF THIS LIMITED WARRANTY. Some states do not allow limitation on how long an
implied warranty lasts, so that limitation may not apply to you. In addition, some states do not allow the exclusion or limitation of
incidental or consequential damages, so that above limitation or exclusion may not apply to you. This warranty gives you specific
legal rights and you may also have other rights which may vary from State to State. Send all inquiries regarding warranty work to
Tjernlund Products, Inc. 1601 9th Street, White Bear Lake, MN 55110-6794. Phone (651) 426-2993 • (800) 255-4208 • Fax (651)
426-9547 • Email: [email protected]. *The SideShot® Vent System and Santek Electronic Air Cleaners have a 2 year Limited
warranty.
Copyright © Tjernlund Products, Inc. 2000
REV. A 9/00 P/N 8500115
