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70

Problem

No  dialling  tone  after  picking
up the handset.

PIN code forgotten. 

"Memory capacity exhausted"
is displayed.

Telephone  does  not  ring  or
rings only sometimes. 

No display at all.

The  display  shows  "Loader
V1.4" (only tiptel 292/293)

Possible error source

Connecting  cable,  handset's
cable, ISDN wall socket

The  maximum  number  of
entries  in  the  electronic  tele-
phone book is reached. 

Call  filter  active;  do  not
disturb  function  on,  not  all
MSNs  registered.  Call  for-
warding active. 

Possibly,  your  telephone
connection works in the emer-
gency mode.

Operating software erased.

Recommendation

Check  all  cables,  check  tele-
phone  wall  socket  by  using
another telephone. 

Contact our customer service. 

Erase  electronic  telephone
book entries that are no longer
needed.

Read  chapters:  "Electronic
telephone  book",  "set  ringing
tone",  "Entering  MSN"  and
"Call forwarding".

Check  power  feeding  of  your
ISDN NTBA.

Load  an  operating  software
on  your  telephone  using  the
PC  software.  Please  bear  in
mind: 

-  In  the  PC  software,  deacti-
vate  the  function  "save  data/
restore".

-  Confirm  the  instruction
"Please set your tiptel feature
phone to the operating mode
LOAD  NEW  SOFTWARE  by
unplugging  and  replugging
the SO plug“.

Troubleshooting

Summary of Contents for 290 ISDN

Page 1: ...hone with electronic telephone book tiptel 290 ISDN plus answering machine and SMS tiptel 291 ISDN Mailbox with electronic telephone book and PC interface tiptel 292 ISDN CTI plus answering machine an...

Page 2: ......

Page 3: ...Setting the call diversion CD function 32 Internal ISDN features 33 Setting time and date 34 Contrast adjustment 34 Changing the PIN 35 Charge rate 35 Factory pre set 36 Access to the public exchange...

Page 4: ...rest Loudspeaker hands free conversation Redialling button Brief operating instruction overview of symbols only tiptel 291 293 Control keys for browsing Volume Last recording incoming message Next rec...

Page 5: ...stration underneath LINE Connection for the handset Cable channel for the handset cable Switch for emergency power feeding Off On Connection to the ISDN line Connection to the PC RS 232 only tiptel 29...

Page 6: ...tures are offered by your telephone network provider free of charge You need to order some of those separately You will receive several telephone numbers MSN for your ISDN connection The first MSN mul...

Page 7: ...ammed call forwarding function or to activate or deactivate the answering mode of the answe ring machine only tiptel 291 293 Having pressed the volume button you can adjust the volume using the or key...

Page 8: ...MSN The display shows MSN1 and the MSN if it had been entered The display shows the MSN The display shows enter MSN The MSN is stored 1 Press the or button to select settings 2 Press the button 3 Pres...

Page 9: ...peaker you can eiter increase or decrease the handset volume If the volume remains unchanged after 2 seconds the telephone automatically resumes the earlier displayed volume 1 Press the button 2 Press...

Page 10: ...ions are accessible via the menu Hereinafter please find an overview on the different menu levels You can access the programming menu by pressing the arrow button left or right The buttons serves to g...

Page 11: ...exchange 7 Factory pre set 8 Load new software 1 Ringing tone 2 Subscriber dialling 3 Restrictions 1 MSN 2 Outgoing MSN 3 Call number display 4 Call waiting 5 ECT 6 Call diversion 7 ISDN features 1 Nu...

Page 12: ...TMF This gives you the option to remote operate terminal equipment After several seconds the display returns to the initial state The charges incurred for the call are added to the charge memory Sa 27...

Page 13: ...ick up the handset or 3 Press the speed dialling station The telephone number is shown in the dis play You can erase the last entry by pressing the button The dialled telephone number is called The du...

Page 14: ...se redial memory 3 Press the button 4 Press the or button Erasing 5 Erase the entry and confirm by pres sing the button 6 Press the button in order to exit the list The display shows the redialling me...

Page 15: ...et Edit call back list In the idle state 1 Press the or button in order to select the call back function 2 Press the button 3 Press the or button 4 Press the button or 4 Interrupt the transaction by p...

Page 16: ...to select the redial function 2 Press the button and replace the handset Every time you press the button the display switches between the available functions The time interval for the next redialling...

Page 17: ...ble Remove the curled cable of the handset from the corresponding receptacle and replace it by the relevant headset connecting cable The handset can either be removed or remain on the telephone The fu...

Page 18: ...ped automatically as soon as the hand set is replaced or the recording capacity is exhausted 1 Press the or button in order to select the Conversation recording function 2 Press the button To end the...

Page 19: ...existing telephone call in order to resume a connection placed on hold 1 Press the or button in order to select the function malicious call identification MCI 2 Press the button Every time you press t...

Page 20: ...old 2 Call subscriber 2 3 Press the or button to select the function 2 line operation with hold 4 Press the button To end the 2 line conversation with hold 5 Press the or button to select the function...

Page 21: ...perate the telephone at another ISDN socket within the same ISDN access The call parking feature allows you to place an existing call on hold within the exchange office and to resume it later Moreover...

Page 22: ...ing the button 2 line conversation with hold Every time you press the button the display switches between the available functions The display resumes the normal status Every time you press the button...

Page 23: ...ring machine 2 Press the button You want to transfer the incoming call to another telephone number 1 Press the or button to select the function call deflection 2 Press the button 3 Press the button Yo...

Page 24: ...addressing This feature must be released by your local telephone network provider In addition to the multiple subscriber number you have the option to enter sub addresses This can be useful e g if yo...

Page 25: ...ick up the handset Display erase call list 1 Press the or button to select the function call list 2 Press the button 3 Press the or button to select the desired subscriber 4 Press the button 5 Press t...

Page 26: ...rder to have a back up of your data the entire telephone book can be loaded on a PC and reloaded afterwards see chapter PC software TipKom only tiptel 292 293 Names are entered via the numeric keypad...

Page 27: ...is complete The display shows cost counter off If you do not wish to take out further settings just press the STOP button You are then lead to the end of the entry options automatically continue as of...

Page 28: ...your changes or For erasing 4 Press the or button to select the entry to be erased 5 Press the button The first entry of the electronic telephone book is shown in the display Use these buttons to brow...

Page 29: ...he display shows MSN The display shows MSN1 and the MSN if it had been entered The display shows the MSN The display shows enter MSN The MSN is stored 1 Press the or button to select settings 2 Press...

Page 30: ...s the button the display switches between the available functions The display shows system The display shows ISDN The display shows MSN The display shows call number display The display shows the curr...

Page 31: ...ct call waiting 7 Press the button 8 Press the or button 9 Press the button Every time you press the button the display switches between the available functions The display shows system The display sh...

Page 32: ...The display shows ECT The display shows the current setting Every time you press the button the display switches between ON Call transfer via ECT is activated OFF Call transfer via ECT is deactivated...

Page 33: ...you press the button the display switches between the available functions The display shows system The display shows ISDN The display shows MSN The display shows ISDN features The display shows hold...

Page 34: ...The display shows system The display shows ISDN The display shows time date The entered time and date is shown in the display The entry is stored Contrast adjustment Here you can adjust the display c...

Page 35: ...PIN is shown in the display The display shows enter new PIN The entered PIN is shown in the display The entry is stored Charge rate The price for a call charge unit charge rate can be determined indi...

Page 36: ...The function is interrupted the data are re tained Access to the public exchange If the telephone is operated with a telephone system you may have to dial the line prefix before the subscriber number...

Page 37: ...2102428438 You will be asked whether you really want to start the update The display shows Dial and the call number of the Tiptel server During the update the display will show Updating please wait an...

Page 38: ...ke Your telephone is no longer operational Now you have to load a new operating software and proceed as detailed above It is not possible to save the data this menu item must be deactivated Upon recei...

Page 39: ...6 Press the or button to select the MSN 7 Press the button 8 Now enter the desired ringing signal via a two digit function code 00 99 9 Press the or button to select the desired volume or the incremen...

Page 40: ...the desired subscriber number for the direct call or erase the currently stored subscriber number by pressing the button 9 Press the button 10 Press the or button to select switch 11 Press the button...

Page 41: ...e The display shows blocking The display shows menu register Every time you press the button the display switches between Menu register Restricts the entry or operati on via the menu or via the electr...

Page 42: ...bers or exit the menu by pressing the button Every time you press the button the display switches between on The function is activated off the function is deactivated The setting is saved Every time y...

Page 43: ...button 9 Enter further information one line via the numeric keypad 10 Press the button Editing 7 Press the button 8 Enter your changes 9 Press the button Erasing 7 Press the or button to select erase...

Page 44: ...l 4 Press the button 5 Press the or button to select enter time 6 Press the button 7 Press the or button to select an entry 8 Press the button New entry 9 Press the or to select the desi red weekday f...

Page 45: ...on i e call for warding function 15 Press the button Editing 9 Press the button 10 Now enter your changes 11 Press the button Erasing 9 Press the or button to select delete entry 10 Press the button T...

Page 46: ...Press the or button to select information 2 Press the button 3 Press the button 4 Press the or button to select a desired MSN 5 Press the button 6 Press the button or 7 Press the button The display s...

Page 47: ...he erase function will delete all recorded incoming messages not the outgoing messages 1 Press the or button to select information 2 Press the button 3 Press the or button to select memory 4 Press the...

Page 48: ...utton 5 Press the or button 6 Press the button 7 Press the button or 8 Press the button The display shows information The display shows charges The display shows calls The display shows outgoing and t...

Page 49: ...headset operation In contrast to this the following macro functions directly lead to the relevant menu item and thus shorten the browsing through the menu Call list outgoing MSN only needed if severa...

Page 50: ...ws Act call forwarding Call forwarding The call forwarding function allows you to forward an incoming call for your telephone number to another extension or subscriber The call forwarding can be indiv...

Page 51: ...nditional All incoming calls are directly forwarded to the programmed target telephone number on busy An incoming call is only forwar ded to the programmed target telephone number if your line is busy...

Page 52: ...g message Call delay Ringing signal call screening Length of incoming messages Set up for the answering mode 1 Press the or button to select settings 2 Press the button 3 Press the button 4 Press the...

Page 53: ...etermine which outgoing message shall be used Here you define the time after which the answering machine shall answer an incoming call The display switches between on and off on Ringing signal and lou...

Page 54: ...he button With incoming message recording 8 Press the button and keep it pressed Release the button Erase OGM 6 Press the button 7 Press the button Every time you press the button the display switches...

Page 55: ...hows time and date of the first new incoming message The play back mode is started and the devi ce plays back one message after the other The last seconds are being repeated The recording date and tim...

Page 56: ...number after an incoming message has been recorded If the destination number is busy the device will redial the number up to four times every 60 seconds If the called party does not answer the call w...

Page 57: ...button ICM before transfer 8 Use the numeric keypad to enter a number between 1 and 9 Destination number 8 Enter the telephone number via the numeric keypad Every time you press the button the displa...

Page 58: ...ent The personal remote control code can be set under the menu remote control settings and the corresponding sub menu RC code If you do not want to perform remote interrogations you can erase the remo...

Page 59: ...have the option to erase the currently played back incoming message remotely The gained free recording capacity will be available for new incoming messages immediately Should you wish to protect your...

Page 60: ...sage Dial the desired OGM number 1 7 The device acknowledges OGM the OGM number and plays it back for verification purposes Stop The current function stops Change OGM Allows you to record a new OGM du...

Page 61: ...call forwarding function for the activa forwarding function ted MSN on or off see also button functions 4 next MSN The call forwarding function is always active In order to deactivate it you have to...

Page 62: ...ble functions The display shows answering machine The display shows Outgoing message The display shows remote interrogation The display shows remote answer mode The display switches between RC code VI...

Page 63: ...not be erased during a remote interrogation Your selection is shown in the display on If new messages have been recorded the device picks up after the delay pro grammed within the menu answering machi...

Page 64: ...connection ATA CR Answer incoming call PC connection TipKom The software TipKom for Windows from the scope of supply enhances the functional scope of your tiptel 293 293 e g by the options Loading and...

Page 65: ...automatically identifies whether the call charges are signalled by the tele phone as currency amount or as charge units However it is important that the correct charge rate has been set in the TSP dr...

Page 66: ...entitlement shall be furnished by standard proof of purchase receipt or invoice The guarantee entitlement shall expire if the purchaser or an unauthorised third party interferes with the device Damag...

Page 67: ...he device complies with all fundamental requirements of the European directive 1999 5 EC This conformity is confirmed by the CE sign on the device Further details on the declaration of conformity can...

Page 68: ...s of more than 40 C and less than 0 C strong vibrations exposure to direct sunlight Possible malfunctions Use the information provided in chapter Troubleshooting or plug another telephone at the corre...

Page 69: ...change identification code None PIN 000 Charge rate 0 121 Call forwarding function none Answering machine only tiptel 291 293 Outgoing messages 7 pre recorded OGM Call delay 6 seconds Ringing signal c...

Page 70: ...phone connection works in the emer gency mode Operating software erased Recommendation Check all cables check tele phone wall socket by using another telephone Contact our customer service Erase elect...

Page 71: ...sages 6 individual 1 pre recorded Recording capacity About 50 minutes Number of incoming messages Max 50 Data retention during power failure unlimited Telephone memory Electronic telephone book 100 en...

Page 72: ...ternal ISDN features 33 ISDN connection 6 Keypad 24 Macro programming 49 Memory 47 Message code 58 Message collection 56 Message transfer 56 Message transfer settings 57 Mute function 18 Off line call...

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Page 76: ...el sarl 23 avenue Ren Duguay Trouin F 78960 Voisins le Bretonneux T l 01 39 44 63 30 Fax 01 30 57 00 29 E mail support tiptel fr Internet www tiptel fr Tiptel NV SA Leuvensesteenweg 510 bus 4 B 1930 Z...

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