18
EN
Troubleshooting
Problem
Possible cause
Solution
Solid red right
Appliance overheating
Restart after cooling down
Weak suction
The dirty water in DWT has
reached the MAX line
Empty the dirty water and then
reinstall the DWT
Brush roller malfunction
1. Remove blockages
2. Install brush roller correctly
Brush roller cover is not latched
in place
Reinstall brush roller cover
The sponge for pre-filter is dirty Clean the pre-filter
The debris channel or the
airway is blocked
Remove blockages
Machine makes unusual
noises during normal
usage
The debris channel or the
airway is blocked
Remove blockages
The dirty water in DWT has
reached the MAX line
Empty the dirty water and then
reinstall the DWT
Appliance won’t charge
The external charger cord not
correctly plugged
Unplug the charger, then plug again
into the machine and then into the
wall outlet
Appliance won’t spray
CWT is empty
Refill CWT
The CWT is not installed
correctly
Install the CWT correctly
Air outlet cover is leaking
water
Then floater or the sponge in
pre-filter is not installed
Install the floater and the sponge
correctly
The dirty water in DWT has
reached the MAX line
Empty the dirty water and then
reinstall the DWT
The sponge in pre-filter is moist Allow the sponge to dry completely
The floater is blocked
Remove blockages
Note:
If the above troubleshooting guide fails to provide a solution, please visit our website
www.tineco.com
for further support.
