User Manual-MA1_DC Version
Version B July 2020
24 of 24
24
4.
Troubleshooting
Please find the table which lists the symptoms, possible cause and recommend action.
If the problem could not be solved, please contact your TiMOTION sales engineer.
Symptom
Possible cause
Action
Motor runs but spindle does not
move
Gearing system or spindle
damaged
Please contact your TiMOTION sales
engineer.
No motor sound or movement
The actuator is not properly
connected to the power
supply
Check the connection to the power
supply or the external control unit
Customer fuse burned
Check the fuse
Cable damaged
Please contact your TiMOTION sales
engineer.
Excessive power consumption
Misalignment or overload in
the application
Align or reduce the load
Try running the actuator without load
Actuator cannot lift full load or
motor runs too slowly
Insufficient power supply
Check the power supply is properly
plugged in
Load is higher than specified
Reduce the load
No signal or incorrect feedback
output
Cable damaged
Please contact your TiMOTION sales
engineer.
Wrongly connected
Check the wiring
Signal is constantly high/low
Run the actuator to full extension and
retraction
Reconnect the cables and set parallel
configuration again
