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Connection Manager System Requirements
Mac®OS X 10.5, 10.6
and 10.7
Windows® XP
Windows Vista®
Windows® 7
Processor
1 GHz
300 MHz
1 GHz
1 GHz
RAM
1 GB (2GB
recommended)
256 MB (512 MB
recommended)
1GB (2 GB
recommended)
1GB (2 GB
recommended)
Hard Drive Space
125 MB
Free Space
150 MB
Free Space
150 MB
Free Space
150 MB
Free Space
Windows® Service
Pack
n/a
Service Pack 3
(or higher)
Service Pack 2
(or higher)
Any
Browser
Safari®
IE® 7 (or higher)
IE® 7 (or higher)
IE® 8 (or higher)
Device System Information
USB Compatibility
2.0 USB Port
CDMA Frequency
EVDO Rev. A/1xRTT Dual Band 800/1900 MHz
WiMAX Frequency
2.5 GHz
FCC ID
XHG– U601
I can’t connect to the Internet via 4G, 3G or WiFi. What should I do?
There are several things you can try. Start at the top and work down the list
if necessary.
1. Make sure the Laptop Card is seated properly in the USB port.
2. Remove and re-insert the Laptop Card in a different USB port. This Laptop Card
is only compatible with a 2.0 USB port.
3. Exit the Connection Manager by right-clicking the application logo,
then choosing
Exit
. For Mac users, right-click the Doc icon and choose
Quit
.
4. Make sure the device is unplugged and reboot the computer.
5. If you purchased your Laptop Card through Telesales, you may still need to
accept the terms of service. To accept the terms, call us at the number listed on
the contact page of this site. Be sure you have the following information handy:
your account number, the Laptop Card MAC ID and the last 4 digits of your
Social Security Number.
6. Uninstall the Connection Manager software by going to
Control Panel>
Add/Remove Programs.
For Mac
®
, select the uninstall application from
the Time Warner Cable Connection Manager Applications file folder. Then
download and reinstall the latest Connection Manager software available at
timewarnercable.com/mobilesoftware
.
7. Verify the computer has the latest Operating System updates and Windows
Hotfixes. (Hotfixes are available on the Microsoft website.)
