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Removing blocked notes from Note Mechanism

21

Till Pro User Guide

1. Ensure this tab is

selected

2. Click ‘Open Front’

3. The authenticate screen will then appear. Commence authentication process

4. On the Till Access Card, press the power button to activate the card. Press ‘0’ and ‘OK’. Repeat this three (3) times.

Press ‘OK’ and this will generate a unique code for you.

Power button

Unique code will

appear here

‘OK’ button

Number buttons

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Summary of Contents for Pro

Page 1: ...Till Pro User Guide W W W T I L L P A Y M E N T S C O M ...

Page 2: ...Payment without Point of Sale 3 5 Accepting Payment with integrated Point of Sale 3 6 End of Day 3 7 Removing Secure Case 3 8 Powering Off Pro 3 9 Opening Closing Secure Case 3 10 Charging the Secure Case 4 Troubleshooting 4 1 Removing blocked notes from B2B 4 2 Removing blocked notes from Note Mechanism 4 3 Removing blocked coins from Currenza Page 3 Page 3 Page 3 Page 4 Page 5 Page5 Page 6 Page ...

Page 3: ... information such as diagrams or screen shots to assist the user in completing tasks associated with the product or service 1 2 Document Overview The purpose of the document is to describe the correct procedure on creating a user guide for any purposes in relation to a Till Payments products or services This is to ensure consistency across the company and that documents are in line with current br...

Page 4: ...or EFTPOS terminal not pictured Coin return reject Coin in 2 Till Pro Quick Specs Merchant screen float management totals etc NFC touch point for authentication SecureCase door Ideally bolted to counter Cable management through hole in counter under Pro Optionally cables can run out the side by removing plastic covers 4 Till Pro User Guide ...

Page 5: ...3 Process 3 1 Powering On the TIll Pro 2 Powering up may take 60 seconds Once powered click on the screen to unlock 1 Press the power button to power up the Pro 5 Till Pro User Guide ...

Page 6: ...e Case Open the gate to insert the Secure Case 6 Till Pro User Guide 3 2 Inserting the Secure Case On the Till Access Card press the power button to activate the card Press 0 and OK Repeat this three 3 times Press OK and this will generate a unique code for you Power button Unique code will appear here OK button Number buttons ...

Page 7: ...ed The float configuration will automatically be adjusted based on how much float was inserted LOG OUT On the main tab locate and memorise the PIN Code generated Ensure this option is selected Back Screen Front Screen Press the wheel icon located in the top right hand corner and input the PIN Code SET UP FLOAT DONE 5c 0 00 10c 0 00 20c 0 00 50c 0 00 1 0 00 2 0 00 5 0 00 10 0 00 20 0 00 Press the T...

Page 8: ... denominations 1 Select Float tab 2 Use this slider to access every denomindation 3 Adjust the float with or 5 Select Add to load float 4 Press Save to complete the process 6 You will be prompted to Add Float at the front of the Pro Select Done when completed ...

Page 9: ...c 0 00 1 0 00 2 0 00 5 0 00 10 0 00 20 0 00 3 Feed float into Pro device and select Done when completed The float configuration will automatically be adjusted based on how much float was inserted 2 On the Till Access Card press the power button to activate the card Press 0 and OK Repeat this three 3 times Press OK and this will generate a unique code for you Power button Unique code will appear he...

Page 10: ...Once authenticated you will be automatically be taken to the home screen Select the first tab 5 Enter the amount you wish to accept and select OK Use this keypad to enter amount OK button 6 The operator will be promoted to select the type of payment Card payment option Total amount displayed Cash payment option ...

Page 11: ...7 Once payment is recieved this screen will appear to the customer 6A Cash payment option the customer will insert their cash payment here 6B Card payment option the customer will be referred to pinpad via the Till Pro screen ...

Page 12: ... now integrated with Till Pro 2 Select mypos to run the application 5 On your POS screen select Till as payment type The Till Pro will prompt the customer to pay the desired amount 4 Place item on weight scale or select predetermined sale amount 12 Till Pro User Guide 6 The operator will be promoted to select the type of payment Card payment option Total amount displayed Cash payment option ...

Page 13: ...7 Once payment is recieved this screen will appear to the customer 6A Cash payment option the customer will insert their cash payment here 6B Card payment option the customer will be referred to pinpad via the Till Pro screen ...

Page 14: ...e Till Access Card ontop of Till logo to commence EOD dump process Colour Legend for Float Management White at float or above float levels Yellow below float levels Red below 50 float levels 3 On the Till Access Card press the power button to activate the card Press 0 and OK Repeat this three 3 times Press OK and this will generate a unique code for you Power button Unique code will appear here OK...

Page 15: ...emoving Secure Case 1 Ensure this tab is selected 3 Click Logout again This will prompt the Secure Case to close 4 The below screen will then appear Click Eject 15 Till Pro User Guide LOG OUT 2 Click Logout ...

Page 16: ...Till Access Card press the power button to activate the card Press 0 and OK Repeat this three 3 times Press OK and this will generate a unique code for you Power button Unique code will appear here OK button Number buttons The Till logo is located at the back of the Till Pro under the screen 16 Till Pro User Guide Secure Case Gate is located at the bottom of the Till Pro ...

Page 17: ... Access Card press the power button to activate the card Press 0 and OK Repeat this three 3 times Press OK and this will generate a unique code for you Power button Unique code will appear here OK button Number buttons 2 Place Till Access Card ontop of Till logo to authenticate and open the door 3 Once the motor stops slide the door out completely and remove the cash ...

Page 18: ... Charging the Secure Case Charging station are available in two models Model SC003 Capability to charge up to 3 Secure Cases at a time Model SC004 Capability to charge up to 4 Secure Cases at a time 1 Slide the Secure Case into a charging slot ensuring that the Till logo on Secure Case the is facing the NFC reciever 2 When the NFC detects the Secure Case the indicator light will change from red to...

Page 19: ...henticate screen will then appear Commence authentication process 4 Troubleshooting 4 On the Till Access Card press the power button to activate the card Press 0 and OK Repeat this three 3 times Press OK and this will generate a unique code for you Power button Unique code will appear here OK button Number buttons ...

Page 20: ...lace 6 Remove the cassette stop by unscrewing the m3 nuts 7 Firmly press the eject button and slide the B2B cassettes outwards to remove and 8 Finally rotate the gear towards yourself to bring the blocked note to the surface Cassette is located here 20 Till Pro User Guide Eject button Front door latches ...

Page 21: ...ront 3 The authenticate screen will then appear Commence authentication process 4 On the Till Access Card press the power button to activate the card Press 0 and OK Repeat this three 3 times Press OK and this will generate a unique code for you Power button Unique code will appear here OK button Number buttons ...

Page 22: ...u will hear a click indicating the door has been unlocked Gently pull the door out and lock it in place 6 Gently pull any notes that appear stuck to remove the blockage Note Mechanism 22 Till Pro User Guide ...

Page 23: ...t 3 The authenticate screen will then appear Commence authentication process 4 On the Till Access Card press the power button to activate the card Press 0 and OK Repeat this three 3 times Press OK and this will generate a unique code for you Power button Unique code will appear here OK button Number buttons ...

Page 24: ...ing the door has been unlocked Gently pull the door out and lock it in place 9 Check the coin organiser for any blockages 7 Slide the Currenza out from the Pro 8 Check the coin entrance slot for any blockages 6 Check the coin return slot for any blockages ...

Page 25: ...support tillpayments com This user guide is intended to provide all the necessary information regarding the Till Pro For further support please contact support tillpayments com www tillpayments com 1300 369 692 support tillpayments com ...

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