2025 W. Belt Line Rd, #114
Carrollton TX 75006
1-800-372-7933 (phone)
972-484-1014 (fax)
LIMITED WARRANTY
Tidel warrants that the Product and Software will substantially conform to and operate according to the
Documentation for twelve (12) months following the date that End User receives the Product or Software,
as applicable (the “Warranty Period”) when used in accordance with this Agreement and any directions
set forth in the Documentation. The foregoing warranty shall not apply: (i) if the Product and Software
are not used in accordance with the Documentation; (ii) to any modifications to a Product or Software
that are not made by Tidel or a third party authorized in writing by Tidel to make such modifications;
(iii) if a failure to conform to the functional specifications set forth in the Documentation (a “Non-
conformance”) is due to any third party hardware or software that is not provided as part of or included
with the Products; (iv) if the Product or Software is damaged by factors or circumstances outside of
Tidel’s control (including but not limited to accident, fire, electrical surges and water exposure) and acts
of God, (v) malware, virus, worms introduced into the Product or Software after delivery to End User, (vi)
if the Product serial number has been altered or removed, or (vii) any Non-conformance in the Products
that arise from negligence or abuse by End User. Tidel’s sole obligation, and End User’s exclusive
remedy, for any breach of the foregoing warranty shall be to (i) replace any Non-conforming Product
with a new or refurbished Product as determined by Tidel (a “Replacement Product”) shipped to End
User at Tidel’s expense by overnight delivery, at no additional cost to End User, provided that End User
returns the Non-conforming Product to Tidel within twenty-one (21) days of receiving the Replacement
Product and (ii) providing an update, error correction or bug fix to the Software.
In the event that any Product fails to conform to the warranty set forth in Section 3.1, End User’s return
of such Product is subject to Tidel’s then current return authorization process and procedures. End
User shall promptly notify Tidel in writing of any failure of the Products to conform to the warranty set
forth in Section 3.1, and provide Tidel a reasonable opportunity to inspect such Products. End User will
not return any Products to Tidel without first contacting Tidel to obtain a Return Material Authorization
(RMA) number from Tidel. Once an RMA number is obtained, End User shall return the non-conforming
Products, transportation and insurance prepaid, in accordance with instructions issued by Tidel. Failure
to follow Tidel’s return authorization procedures and instructions may result in lost Products, delays,
additional service, restocking charges, warranty denial, or refusal of a return shipment. The RMA number
must appear on the shipping label and all paperwork associated with the return. End User shall include
an explanation of the non-conformance of the Products with any Products returned to Tidel. Issuance
of an RMA number by Tidel does not necessarily mean Tidel agrees that returned Products are covered
under the warranty set forth in Section 3.1, or that Products will be replaced at no cost to End User. If any
Products returned by End User are found not to be non-conforming, Tidel shall notify End User and such
Products shall be replaced, or returned to End User at End User’s option and expense. In such event,
any such replacement shall not be performed until and unless End User issues a purchase order to Tidel
authorizing such replacement at Tidel’s then-current replacement price. Products replaced or repaired
under warranty shall be returned to End User at Tidel’s expense.
