THX ARENDAL, Handbook

Page: 46 / 48

Luckily for you and for us, Arendal Sound products are
extremely durable products which have gone through
extreme stress tests during development. However failures
may happen and if it does, you will always know we are
here to backing you up.
Arendal Sound have up to 10 Years warranty (5 for
electronics) which cover all costs for you as a customer
within the warranty terms. We are also accepting warranty
to follow second hand purchases where sales receipt is
proof of purchase which new owner needs to get from
original buyer.
All Arendal Sound products can easily be repaired by the
customer, by replacing components yourself. This means
we may send you the replacement part/module which is
needed, instead of sending the complete product back
and forth, this saves down time and you will be guided by
qualifi ed staff from the Arendal Sound team. We will only
ask you to do very simple steps to fi x the products and
you do not need any servicing experience at all. In the
unfortunate event of a product failure, it will usually only
take a few days to get the problem fi xed.
If you have a problem with your product, please contact
service@arendalsound.com , send us the serial
number of the product that has a problem and we will
help you to identify the defective component.
If we ship you a replacement part for your product, that
you can swap out by yourself, we will send pre-paid return
labels to return the defective part to us. This part must be
returned or you will be invoiced for the replacement part
in full. Every cost is covered by us if the product is under
warranty. Should you prefer to send the entire product
back to us for service - please contact us at
service@arendalsound.com . When sending the
product back to us it is important that you use the original
packaging or something of similar quality. We are not
responsible for damage caused by inadequate packaging
but we will be helpful with arranging the return shipment.
Important!
Do not try to repair the product without permission from
us. Disassembling or removing parts from your product(s)
in one way or another, can damage your product(s)
without the right instructions. It will void your warranty
rights.
Non-authorized sales
Any sales done outside arendalsound.eu or lsound.eu
(or belonging domains) are non- authorized and will
therefore not be under our warranty. Please email us at
sales@arendalsound.com if you have any questions.
WARRANTY