Thuraya IP+ User Manual Download Page 46

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ThurayaIP Satellite Modem User Guide

Number and

Description

Cause

Solution

26 SIM card error - IMSI
field is longer than 8
bytes and is invalid.
Please contact your
Service Provider.

SIM card may
have been
programmed
incorrectly.

SIM card was incorrectly
programmed. The SIM card
must be replaced by another
from your Service Provider.

27 GPRS software
internal failure - GPRS
stack message
subscription failure.
Please contact your
Service Provider.

Internal software
error.

Power down

Thuraya

and try

again. If the problem continues,
contact your Service Provider.

28 Terminal Equipment
has been
disconnected from the
Mobile Terminal. Please
establish the
connection

The connection
between Terminal
Equipment and
Mobile Terminal
has been
removed, or

The interface
cable between
Terminal
Equipment and
Mobile Terminal is
not plugged in
properly.

Remove and reinsert the
interface cable from both the
PC and the

Thuraya

. When

done reboot the

Thuraya

29 Network access
blocked – GPS fix is too
old. Power down and
try again.

Thuraya

will

attempt to reacquire
connection after
receiving a new GPS
fix.

The GPS fix is
invalid or

Thuraya

unable to obtain
the valid GPS fix.

Verify that the Modem has an
open view of the sky to get a
GPS fix.

If the problem continues,
contact your Service Provider.

30 Network service is
not available – Invalid
position for selected
LAI. Please power
down and contact
your Service Provider.

Network
connection
failure due to
invalid position.

If the problem continues,
contact your Service Provider.

Summary of Contents for IP+

Page 1: ...blication may be reproduced in any form or by any means without the written permission of Hughes Network Systems LLC 11717 Exploration Lane Germantown Maryland 20876 HUGHES HughesNet IPoS SPACEWAY AIR...

Page 2: ...types of warnings used in this document to alert you to possible safety hazards WARNING Potential radio frequency RF hazard Where you see this alert symbol and WARNING heading strictly follow the war...

Page 3: ...isconnect ThurayaIP from computer and store unit indoors if lightning is anticipated in the area of operation General Handle your ThurayaIP with care The enclosure is weather resistant per IEC 60529 I...

Page 4: ...wer adapter HNS P N 3500114 0001 is for indoor use only It has an indoor operating temperature range of 10 C to 55 C and provides an output voltage of 12 VDC The storage capability of the battery decr...

Page 5: ...0950 1 We hereby declare that all essential radio test suites have been carried out and that the above named product is in conformity to all the essential requirements of R TTE Directive 1999 5 EC Thi...

Page 6: ...S 4 STEP 5 POINTING TO THE SATELLITE 5 QUICK REFERENCE 7 GLOBAL POSITIONING SYSTEM OPERATION 7 STORED GPS LOCATION 8 INTEGRATED MAN MACHINE INTERFACE IMMI 8 CONTROL BUTTONS 8 STATUS MENU DISPLAY 9 NAV...

Page 7: ...ed at speeds of up to 444kbits s just as if you were sitting at your office desk ThurayaIP works with your computer using an Ethernet USB or Wi Fi connection While ThurayaIP operates very similarly to...

Page 8: ...ntend to use the ThurayaIP with a USB connection please insert the CD ROM into the computer and follow the instructions to install the USB driver MAC users will also need to carry out the following st...

Page 9: ...door into the opening The seal around the battery door should snugly fit between the door and the enclosure with no pinch points visible Once a good seal has been made screw the retaining fastener in...

Page 10: ...t using the wireless LAN facility but use one of the wired connections for the first time setup Data Connections ETHERNET Connect the Ethernet cable to your laptop s network interface and insert the o...

Page 11: ...ty enabled on your SIM you will be prompted to enter your PIN before proceeding Note You must have a valid GPS location for the compass direction and Antenna Angle to be displayed If the GPS is not va...

Page 12: ...nal strength by observing the signal strength display on the ThurayaIP while slowly rotating the ThurayaIP a few degrees clockwise and counter clockwise Find the direction that maximizes the signal st...

Page 13: ...rt of the sky without obstructions from buildings mountains or trees it may be necessary to take your ThurayaIP out to a clear space to obtain a new GPS location It may be possible to obtain a new GPS...

Page 14: ...to control the operational features of the terminal without the need of a PC or a browser The iMMI includes buttons labelled with defining icons an LCD and an audible pointing aid integrated into the...

Page 15: ...shutdown is about to occur Battery Hot A temporary thermal shutdown is about to occur due to battery heating No SIM No SIM is detected in ThurayaIP Locked A security code is needed entered via wMMI PI...

Page 16: ...button You are then brought to the first value in the series of QoS settings Change Rate Change Rate Change Rate Change Rate Menu Menu Menu Menu Comment Comment Comment Comment Standard Selects Backg...

Page 17: ...the same as for the Tx values Use the Modify button to scroll through the list in a circular manner with cancellation achieved via the short press of the Power button Pressing the Menu button selects...

Page 18: ...The battery icon also displays the charging state while under external power Power Icon The power icon displays the state of the external power input On if external power is connected Off if external...

Page 19: ...nnected computer must have one of the following supported browsers installed along with Java enabled Java Runtime Environment 1 3 1 or later Internet Explorer 6 0 or later Firefox 2 0 AOL Explorer Mac...

Page 20: ...e actual allocated data rate may vary from the one requested due to subscription or system capacity restrictions Fixed Rate Provides the status of the Fixed Rate control Enable Fixed Rate when using a...

Page 21: ...ngs You can also use this screen to do the following Properties Screen Restore Factory Defaults When you click this button the restore message confirmation screen informs you that the terminal is abou...

Page 22: ...CREEN This screen provides you with an estimate of your data usage Data usage figures are obtained by counting the bytes in the IP packets received by and sent from the ThurayaIP terminal You can view...

Page 23: ...disable Automatic Repeat reQuest ARQ over the satellite Typically ARQ an error control protocol for data transmission is best disabled for voice or video traffic Fixed Rate Control Allows you to enab...

Page 24: ...The Signal Quality status is a different measure of the received satellite signal than the Signal Strength status Seeing differences between these two levels is normal and not an indication of a prob...

Page 25: ...screen to check your network configuration Network Settings Screen This screen provides you with control over key network access parameters Here you find the appropriate Domain Name Service DNS and t...

Page 26: ...e time When the Global IP Address is assigned to the ThurayaIP it is flowed through to the connected device via a DHCP address reassignment All WAN traffic flows through to the single connected device...

Page 27: ...n exit the wMMI and reboot your computer You will also need to turn ThurayaIP off and then on again so that the new settings can take effect If you want the values you have entered to be ignored click...

Page 28: ...code is 12345 when shipped from the factory To change an existing Security Code click this link You will be required to enter the Old Code the New Code and the New Code again for confirmation Click Sa...

Page 29: ...red as desired WLAN Region Select the WLAN region from a drop down list X10 X20 X30 X31 X32 X40 and X41 If you try to activate a channel not supported in the selected region the request shall be rejec...

Page 30: ...ton to toggle between 64 bit and 128 bit WEP mode WLAN Key Fields Key 1 through Key 4 In 64 bit WEP mode enter a 10 character 0 9 A F key value in each of four text boxes In 128 bit WEP mode enter a 2...

Page 31: ...external DC is present Buffering When buffering is enabled the ThurayaIP can store more data to handle bursts of IP traffic from connected devices When buffering is disabled only the minimum of traffi...

Page 32: ...the web page M2M Configuration When enabled the ThurayaIP will monitor the transmit and receive traffic If traffic is not seen on either direction for the timeout duration then the terminal will auto...

Page 33: ...measured during antenna pointing and will help you optimise the pointing direction Note that obtaining the highest signal strength possible will ensure that you have an optimum connection to the netw...

Page 34: ...guide for a list REMOTE ACCESS SCREEN The Remote Access Screen enables wMMI access from the satellite side of the terminal To use the feature select the Enabled option type in a password and select S...

Page 35: ...e the package Select Yes and the upgrader application will self extract onto the PC s hard drive 6 Once the package is installed it puts a shortcut on the desktop and prompts you to upgrade now Make s...

Page 36: ...Charge the battery Check Battery Light or wMMI screen for battery charging indication The battery is not inserted properly Remove and reinsert the battery Make sure the battery cable connector is latc...

Page 37: ...he PC and the Modem The PC Windows network settings may not be configured correctly Make sure the Windows network settings in the PC are set to choose IP settings automatically DHCP Then reboot the PC...

Page 38: ...tenna switch is automatic if you have connected a GPS antenna make sure it can see the full sky The Signal Strength meter on the pointing screen does not change when moving the antenna Java not enable...

Page 39: ...browser may not be correctly configured For Firefox go to Advanced Preferences and select Direct connection to the Internet For Microsoft Internet Explorer select Tools Internet Options Connections L...

Page 40: ...erheated It the LCD display indicates an over temperature condition let the ThurayaIP cool down before attempting to resume operation The Signal Quality meter on the wMMI changes from time to time Nor...

Page 41: ...ay be damaged Visually inspect the SIM card and return it to your Service Provider if damaged SIM card contacts may be dirty Clean the SIM card contacts with a dry cloth If problem continues replace S...

Page 42: ...e failure to access the SIM card Power down ThurayaIP and try again SIM card may be damaged Visually inspect the SIM card and return it to your Service Provider if damaged SIM card contacts may be dir...

Page 43: ...ervice Your Service Provider should check the subscription entries in the Home Location Registry 10 This Mobile Terminal was detached by the network Cause unknown Power down and try again Network conn...

Page 44: ...ork connection failure Service option not subscribed Please contact your Service Provider Network connection failure because user was not subscribed to the service option Contact your Service Provider...

Page 45: ...ider The Service Provider should verify that you have the correct network settings 22 Network connection failure No response from network Power down and try again Network connection failure due to lac...

Page 46: ...ed from the Mobile Terminal Please establish the connection The connection between Terminal Equipment and Mobile Terminal has been removed or The interface cable between Terminal Equipment and Mobile...

Page 47: ...twork Excessive TCP connections by the PC have consumed all available connection resources in the terminal The terminal cannot recover from this error Clean up PC applications that are consuming exces...

Page 48: ...em was implicitly detached by the Network If the problem continues contact your Service Provider 107 Network service is not available Network resources not available Reacquiring connection Network ser...

Page 49: ...elected Service Provider Reacquiring connection Network connection failure because the of an invalid GPS position Verify that the Modem has an open view of the sky to get a GPS fix If the problem cont...

Page 50: ...work connection failure If the problem continues contact your Service Provider Network may be down 120 No network connection User initiated PDP deactivation The Modem was powered down while connected...

Page 51: ...unknown session manager error If the problem continues contact your Service Provider 126 Network access blocked ThurayaIP will attempt to reacquire connection Network connection failure because netwo...

Page 52: ...contact your Service Provider 130 Network access unavailable GPS location needs updating GPS fix is too old The ThurayaIP terminal will acquire a new GPS location and connection Do not power off the...

Page 53: ...ministrator configures the DNS with a list of host names and IP addresses allowing users of workstations configured to query the DNS to specify remote systems by host names rather than IP addresses On...

Page 54: ...u configure the Modem to enable SIM PIN security each time you invoke the Modem wMMI after turning on the Modem PIN authorisation is required in order to use the system SIM PIN A Subscriber Identifica...

Page 55: ...CD iv 8 9 10 11 25 34 login 22 MAC 2 16 23 24 Menu button 8 9 10 11 Modify button 9 10 11 Multimedia 14 17 pacemakers v password 22 44 PIN 5 9 21 22 32 36 48 pointing 6 7 8 9 11 15 18 25 27 28 32 33 P...

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