10
Repair
Service for TAPCO products is available at a
factory-authorized service center. Service for TAPCO
products living outside the United States can be
obtained through local dealers or distributors.
If your loudspeaker needs service, follow these
instructions:
1. Review the preceding troubleshooting suggestions.
Please.
2. Call Tech Support at 1-877-827-2669, 7 AM to 5 PM
PST, to explain the problem and request a Service
Request Number. Have your loudspeaker’s serial
number ready. You must have a Service Request
Number before you can obtain factory-authorized
service.
3. Keep this owner’s manual and the detachable
linecord. We don’t need them to repair the
loudspeaker.
4. Pack the loudspeaker in its original package,
including endcaps and box. This is
VERY
IMPORTANT
. When you call for the Service
Request Number, please let Tech Support know if
you need new packaging.
LOUD Technologies
is not responsible for any damage that occurs
due to non-factory packaging.
Lonely? Looking for that special someone?
Do you have a question about your TAPCO loudspeaker?
Please call our Technical Support chaps at
1-877-827-2669
, Monday to Friday, from 7 AM to 5 PM PST.
After hours, visit www.tapcoworld.com and look under
Talk To Us
, or e-mail us at [email protected]
5. Include a legible note stating your name,
shipping address (no P.O. boxes), daytime phone
number, Service Request Number, and a detailed
description of the problem, including how to
duplicate it.
6. Write the Service Request Number in BIG PRINT
on top of the box. Units sent without the Service
Request Number will be refused.
7. Tech Support will tell you where to ship the
loudspeaker for repair. We suggest insurance for all
forms of cartage.
8. You will need to contact the authorized service
center for their latest turn-around times. The
loudspeaker must be packaged in its original
packing box, and must have the Service Request
Number on the box. Once its repaired, the
authorized service center will ship it back, pre-paid
(if it was a warranty repair).
Note:
Under the terms of the warranty, you must
ship or drop-off the unit to an authorized service
center. The return ground shipment is covered for
those units deemed by us to be under warranty.
Note:
You must have a sales receipt from an
authorized TAPCO dealer to qualify for a warranty
repair.
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