Thump User Guide
8
Important information
Common questions and problems
1.
Red light flashes slowly.
Your Thump battery level is low. Please charge it as quickly as possible.
2.
Your Thump does not start-up after charging for 20 minutes.
Your Thump needs to be charged for 40 minutes at least for it to start-up.
3.
No indicator light showing during charging.
If the battery was completely depleted of power or hasn’t been used for a long time,
when you again use it for the first time, there may initially be no indicator light. You may
need to wait for a few minutes, before the red light will flash normally as the charging
indicator.
4.
No sound on your Thump:
Make sure your Thump has been paired successfully with your phone.
Make sure your Thump has started up successfully.
Make sure the distance between your Thump and your phone doesn’t exceed 10
meters (32 feet).
Some phones only support pairing with one Bluetooth auxiliary device at a time. If
your phone is already paired and connected with another device, it may not be able
to pair or connect with your Thump.
5.
After charging has finished, why does my Thump fail to work with my phone?
Your Thump must first be paired with your phone.
6.
Will my Thump work with any phone?
No, it can only work with a Bluetooth enabled phone.