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TROUBLESHOOTING AND WARNINGS
•
My game pad doesn’t function properly or doesn’t seem to be properly calibrated:
- In the event of malfunction during use due to electrostatic emission, please exit the game, switch off
your gamepad and unplug the receiver from your console or PC. Resume normal game play by
plugging the receiver back in, then switch on the gamepad and launch the game again.
- Never move the mini-sticks when connecting your gamepad (to avoid any calibration problems).
•
I can’t configure my game pad:
- In your game’s “Options/Controller/Gamepad” menu: select the most appropriate configuration.
- Please refer to you game’s user manual or online help for more information.
- You can also use your gamepad’s “programming” function to resolve this type of problem.
When you’re done using your gamepad, we recommend that you always set your gamepad’s
POWER switch (13) to the OFF position (to extend battery life).
TECHNICAL SUPPORT
If you encounter a problem with your product, please go to http://ts.thrustmaster.com and click Technical Support. From
there you will be able to access various utilities (Frequently Asked Questions (FAQ), the latest versions of drivers and
software) that may help to resolve your problem. If the problem persists, you can contact the Thrustmaster products
technical support service (“Technical Support”):
By email:
In order to take advantage of technical support by email, you must first register online. The information you provide will
help the agents to resolve your problem more quickly. Click Registration on the left-hand side of the Technical Support
page and follow the on-screen instructions. If you have already registered, fill in the Username and Password fields and
then click Login.
By telephone:
United
Kingdom
08450800942
Charges at local
rate
Monday to Friday from Noon to 4pm and 5pm to 10pm
Saturday from 9am to Noon and 1pm to 7pm
Sunday from 9am to Noon and 1pm to 4pm
United
States
1-866-889-5036
Free
Monday to Friday from 7am to 11am and from Noon to 5pm
Saturday and Sunday from 7am to Noon
(Eastern Standard Time)
Canada
1-866-889-2181
Free
Monday to Friday from 7am to 11am and from Noon to 5pm
Saturday and Sunday from 7am to Noon
(Eastern Standard Time)
Denmark
80887690
Free
Monday to Friday from 1pm to 5pm and 6pm to 11pm (English)
Saturday from 9am to 1pm and 2pm to 8pm
Sunday from 10am to 1pm and 2pm to 5pm
Sweden
0200884567
Free
Monday to Friday from 1pm to 5pm and 6pm to 11pm (English)
Saturday from 9am to 1pm and 2pm to 8pm
Sunday from 10am to 1pm and 2pm to 5pm
Finland
0800 913060
Free
Monday to Friday from 2pm to 6pm and 7pm to Midnight (English)
Saturday from 10am to 2pm and 3pm to 9pm
Sunday from 11am to 2pm and 3pm to 6pm
