Electro-Optic Phase Modulator
Page 11
15952-D02 Rev.B, 1/26/2012
Chapter 6 Warranty Information
6.1. General Product Warranty
Thorlabs warrants that all products sold will be free from defects in material and
workmanship, and will conform to the published specifications under normal use
and service when correctly installed and maintained.
6.2. Opto-Mechanics
Lifetime Warranty: Thorlabs offers a lifetime warranty on all opto-mechanical
components. Thorlabs will repair or replace any opto-mechanical product which
after evaluation has failed to perform in the above conditions.
6.3. Optical Tables and Breadboards
Lifetime Warranty: We provide a lifetime guarantee that all of our passively
damped optical tables and breadboards will meet all originally stated
performance specifications under normal use and proper handling. We
additionally guarantee that all our table tops and breadboards, both active and
passive, will be free from defects in workmanship, including de-lamination of the
skins under normal use and handling.
6.4. Lasers and Imaging Systems
Thorlabs offers a one year warranty on all lasers and imaging systems, with the
exceptions of laser diodes. Some products are warranted for the number of hours
specified in the operating manual of each laser.
6.5. Opto-Electronics, Control Electronics, Optics, and
Non-Positioning Product Lines
Thorlabs offers a two year warranty on the above mentioned product lines,
providing normal use and maintenance of the products and when properly
handled and correctly installed.
Thorlabs shall repair or replace any defective or nonconforming product as
detailed above. We ask that the buyer contact Thorlabs for a Return Material
Authorization number (RMA#) from our Customer Service/Returns department in
order to most efficiently process the return and/or repair.
Products returned for repair that are not covered under warranty, a Thorlabs
standard repair charge shall be applicable in addition to all shipping expenses.
This repair charge will be quoted to the customer before the work is performed.
