background image

Troubleshooting

 

 

 

before calling for service

 

 

 

 

 

 

 

Problem

 

 

Possible  cause

 

 

Solution

 

Door may not be closed properly

 

Shut the door completely make sure it is latched

Power supply or power line is not connected

 

Check and connect the power supply

 

Delay Start option has been selected

 

Refer   

 

 

in  

this  

manual  

to  

rese

 

 
 

Dishwasher won t

'

 start

 

 

Child Lock activated selected

(

 models

)

 

Deactivate the child lock

,

 refer to child lock

 

section in this manual

 

Dishwasher beeps at the

 

end of the cycle

 

It indicates the wash cycle finished

the

 

dishwasher will beep

 

 

Rinse Aid light on

 

The rinse aid level is low

 

Add rinse aid

 

 

The dishwasher is connected to cold water

 

Check the dishwasher make

,

 sure it connected

 

to the hot water supply

 

 

The cycle time will vary due to the soil

 

When heavy soil is detected

,

 the auto

,

 normal

pots pan

&

  cycle  will  automatically increase  the 

cycle time

 

 
 
 
 

Dishwasher operates too

 

long

 

 

The sanitize option is selected

 

When sanitize option is selected

,

 the cycle time

 

will be increase to meet the sanitized

 

temperature  request

 

 

Water pressure is temporarily low

 

Use you dishwasher when the water pressure is

 

normal

 

 

 

The inlet water is low

 

Make sure the dishwasher is connected to the

 

hot water supply

 

Try not use your dishwasher when hot water is

 

being used elsewhere in the house

 

Dishes are loaded too close together

 

 

improper use of detergent

 

Load the dishes again as the manual introduced 

 

Add detergent depending on the water hardness

 

and the cycle you chose

.

 Use fresh detergent

.

 

The selected cycle is not suitable for food soil condition

Choose anther cycle for longer washing time

 

 
 
 
 
 
 

 

Dishes are not clean

 

enough

 

Spay arms is blocked by some items

 

Make sure the spay arm is rotated fluently

 

 

Detergent dispenser is empty

 

Fill rinse aid dispenser or increase the amount

 

of rinse

 

 aid

.

 

Improper loading of dishes

 

Load the dishes again as the manual introduction

 

 
 

Dishes not drying enough

 

 

The cycle you chose did not included the drying

.

 

Choose the proper cycle with drying

 

 

Water hardness is too high

 

For extremely hard water install

 

a water softener

 

Improper loading of dishes

 

Load the dishes again as the manual indicates

 

Old or damp powder rinse aid is used

 

Use fresh rinse aid

 

 

 

Spots and filming on

 

dishes

 

Rinse dispenser empty

 

Add rinse aid to the dispenser

 

Using too much detergent

 

Use less detergent if you have soft water

 

 

Etching

 

The inlet water temperature exceeds 150 

 

Lower the inlet water temperature

 

Detergent may be too old

 

Use fresh detergent

 

 

Detergent left in

 

dispenser cup

 

Spray arm is blocked

 

Load

 the dishes making

,

 sure the spray arms

 

 

are not

 

 blocked

 
 
 

 

17

 

Summary of Contents for HDW2401BS

Page 1: ...washer Use Care Manual Table of Contents Important Safety Instructions 2 Features of your new dishwasher 3 4 Operating Instructions 5 8 Preparing and loading dishes 9 13 Care cleaning 14 16 Troubleshooting 17 18 1 HDW2401SS HDW2401BS ...

Page 2: ...shwasher drains into a food disposer make suredisposer is completely empty before running dishwasher Do not tamper with control Do not operate your dishwasher unless all enclosure panels are in the properly place Do not touch the heating element during or immediately after use especially if the sanitize option has been selected Do not let children abuse sit or stand on door or racks of a dishwashe...

Page 3: ...ked 94lb 42 5kg 120volts 60Hz Wash motor 50W Heater 840W 20 120 psi 138 828kPa 2 Upper Spray Arm 3 Middle Spray Arm 4 Low Spray Arm 5 Heating Element 6 Bottom Rack 7 Detergent Dispenser 8 Rinse Aid Dispenser 9 Tub Gasket 10 Cup Shelf 11 Adjustable Upper Rack 12 13 Silverware Basket 3 1 4 3 5 7 6 1 8 9 2 1 Top light 10 11 12 13 Vortex wash arm Located on the left side of tub ...

Page 4: ...ed to accommodate loading taller dishes in either rack The Upper Rack clearance height H1 goes from 8 to 10 The Bottom Rack clearance height H2 is 11 to 13 Smart Wash System Your dishwasher has Smart Wash System a partial load of lightly soiled dishes is placed in the unit a wash cycle similar to a short wash will automatically be performed When a full load of heavily soiled dishes is placed in th...

Page 5: ...ntil water is hot Turn water off 8 To start press pad NOTE The dishwasher is programmed to remember your last cycle so you do not have to reset each start the dishwasher using the same cycle and options selected on the previous wash just press the Start Cancel pad Wash Cycle Selections Cycle times are approximate and will vary with options water is necessary to activate dishwasher detergent and me...

Page 6: ...n the dishwasher will exchange the air every 6 hours to keep the air in the dishwasher fresh 8 Steam wash For use withheavily soiled items this STEAM option adds 30 minutes t time o the cycle The option is available with the cycles of POTS PANS and Normal wash After the function is selected and the corresponding indicator light will turn on 10 Votex wash Use this option when you want to wash pots ...

Page 7: ...illuminated Cycle progress indicator Located on ride side of the front of the dishwasher these lights indicate how far along is the current wash cycle while the dishwasher is running 1 2 3 1 2 3 This information covers several different models Your dishwasher may not have all the cycles and options described This built in dishwasher s function control and cycle selections will be void when dishwas...

Page 8: ...ional water fills are needed or if water fills can be deleted Error indication In certain situations which are critical to the machines function and safe operation the control shall shut down and indicate an error code Er SeeError Codes on page 18 If Er codes are the dealer or will be able to provide assistance in the problem and or locate an authorized service technician if needed Cycle Chart 8 P...

Page 9: ... filtered wash system will remove the remaining food particles Burned on foods shouldbe loosened before loading Empty liquids from glasses and cups Foods such as mustard mayonnaise vinegar lemon juice and tomato based products may cause discoloration of stainless steel and plastics if allowed to sit for a long period of time Unless the dishwasher is to be opertated at once itis best to rinse off t...

Page 10: ...rack space willallow you to load maximum 13 inch items Large items should be placed along the edge so they do not interfere with the middle spray arm rotation and make sure theynot prevent the detergentdispenser from opening Large items should be turned so that the inside faces downward and make sure these items do not interfere with the lower spray arm rotation The fold down tines in the bottom r...

Page 11: ...rinse aid dispenser Rinse aid greatly improves drying and reduces water spots and filming Without rinse aid your dishes and dishwasher interior will have excessive moisture The Heated Dry option will not perform as well without rinse aid The rinse aid dispenser located next to the Detergent cup automatically releases a measured amount of rinse aid during the last rinse If spotting and poor drying ...

Page 12: ...y one month try to keep it full but do not over fill 1 Open the door turn the dispenser cap to left and lift it out 3 You can adjust the amount of the rinse aid released during the rinse operation the greater number indicates the larger amount of rinse aid released 2 Add rinse agent until the indicator point to max 4 Replace the dispenser cap Filling the detergent dispenser 1 Push the dispenser co...

Page 13: ...Water Over12 Grains Auto wash Pots wash Normal wash 2 Teaspoons MainWash Cup Full 5 Teaspoons MainWash Cup fill to line above R egular 8 Teaspoons MainWash Cup Completely Full Each Cup Completely Full WaterSoftener Recommended Quick wash China crystal 2 Teaspoons Main Wash Full 5 Teaspoons MainWash Cup fill to line above R egular 8 Teaspoons MainWash Cup completely full Main Wash Cup Completely Fu...

Page 14: ... Stainless Steel it will not rust or corrode if the dishwasher should be scratched or dented Clean the spots on the steel inner door and tub with a damp nonabrasive cloth Clean the Cylinder Filter The Cylinder Filter is designed to collect some big items such as broken glass bones and pits The Cylinder Filter needs to be cleaned to maximize wash performance Remove the bottom rack rotate the cylind...

Page 15: ...the Cylinder Filter and remove the Fine Filter from the dishwasher tub bottom To remove the Fine Filter you must first remove the bottom spray arm as shown below Flush the Fine Filter by holding it under running water and replace 15 ...

Page 16: ...the plastic cap and clean with a toothpick Protect against freezing Your dishwasher should be protected from freezing properly if it was left in an unheated place Havea qualified person do the following To Disconnect Service 1 Turn off electrical power to the dishwasher at the supply source by moving fuses or tripping circuit breaker 2 Turn off the water supply 3 Place a pan under the inlet valve ...

Page 17: ...t water supply Try not use your dishwasher when hot water is being used elsewhere in the house Dishes are loaded too close together improper use of detergent Load the dishes again as the manual introduced Add detergent depending on the water hardness and the cycle you chose Use fresh detergent The selected cycle is not suitable for food soil condition Choose anther cycle for longer washing time Di...

Page 18: ...ess than 120 Coffee and tea soil Using a spot cleaner to remove the soil Stained tub interior Reddish stain Some tomato food will cause this use of the rinse only cycle right after loading this will decrease the staining Detergent cup opening Drain pump sound This is normal Noises A hard object has entered the wash module When the object is ground up the sound should stop If the noise persists aft...

Page 19: ... Agency during normal working hours For a Service Agency nearest you please call 877 288 8099 Thor Group will not pay for This limited warranty does not cover 1 Service to instruct you on how to use your dishwasher to correct house wiring replace or repair house fuses service to correct the installation of your dishwasher 2 Repairs when your dishwasher is used for other than normal single family h...

Page 20: ...s to remote areas including Hawaii Alaska and Canada 11 Damages to the finish of appliance or home incurred during installation including but not limited to floors cabinets walls etc 12 Damages caused by services performed by unauthorized service companies use of parts other than genuine Thor parts or parts obtained from persons other than authorized service companies or external causes such as ab...

Page 21: ...ovide proof of purchase and installation date for in warranty service Online Warranty Registration You can register to activate your product warranty online to receive full benefit of Thor Group warranty service at at www thorkitchen com registration page Please rest assured that under no conditions will Thor Kitchen sell your name or any of the information your provide to us We are very grateful ...

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