Thor Kitchen
Warranty & Service Policy
This product has been manufactured by Thor Group, 13831 Oaks Avenue Chino, CA 91710.
Thor Group disclaims all express warranties except for the following:
This warranty applies to products purchased and located in the United States. Products purchased or located outside
this area are excluded.
The warranty does not apply to damage resulting from abuse, accident, natural disaster, loss of electrical power to the
product for any reason, alteration, outdoor use, improper installation, and improper operation, repair or service of the
product by anyone other than an authorized Thor Group, service agency or representative.
Warranties and Duration:
Full warranty for Parts and Labor:
2 years
If your Thor Kitchen product is used in other than Single Family Residential Usage, this will be considered
commercial usage and product will carry a 6-month parts and labor warranty (6-month Parts Warranty for the
products with parts labor warranty only) from the date of purchase.
Implied warranties terminate upon expiration of the limited warranty. Some states do not allow limitations on how
long implied warranty lasts, so the above limitation may not apply to your implied warranty.
•
What Thor will cover:
All repair labor and cost of replacement parts found to be defective due to material and workmanship. Service must be provided by a Thor
Group Authorized Service Agency during normal working hours.
For a Service Agency nearest you, please call 877-288-8099.
•
What Thor will NOT cover:
Service to instruct you on how to use your range to correct house wiring, replace or repair house fuses. Service
to
correct the installation of your range.
•
Repairs when your range is used for other than normal, single-family household use or when it is used in a
manner that is contrary to published user or operator instructions and/or installation instructions.
•
Cosmetic damage, including chips, dents, scratches or other damage to the finish of your range, unless such
damage results from defects in materials or workmanship and is reported to Thor Group within 30 days from the
date of purchase.
•
Costs associated with the removal from your home of your range for repairs. This range is designed to be
repaired
in the home and only in-home service is covered by this warranty.
•
Damage resulting from misuse, alteration, accident, abuse, fire, flood, acts of God, improper installation,
installation not in accordance with electrical, or use of consumables or cleaning products not approved by Thor
Group.
•
Service to repair or replace consumable parts. Consumable parts are not included in the warranty coverage.
•
The removal and re-installation of your range if it is installed in an inaccessible location or is not installed in
accordance with published installation instructions.
•
This warranty is void if the factory applied serial number has been altered or removed from your range.
•
Repairs to parts or systems resulting from unauthorized modifications made to the appliance.
•
Expenses for travel and transportation for product service if your range is located on a remote area where
service
by an authorized Thor Group service provider is not available.
NOTE: The warranty applies to appliances purchased and used for personal, family or household
purposes only. It does not cover appliances used for commercial applications. Should the appliance be
sold by the original purchaser during the warranty period, the warranty shall extend to the new owner
until the expiration date of the original purchaser’s warranty period.
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