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Thömus Stromer ST1, User Manual

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Thömus Stromer ST1 User Manual Download Page 18

TROUBLESHOOTING 

 

Step 1

 

Try to solve the problem using the troubleshooting list below. 
 

Step 2

 

If your problem is listed in the troubleshooting list you can try to remedy the problem 
using the proposed solution listed next to it. If this does not work or the problem is not 
listed, continue to the next step. 
 

Step 3

 

Contact the service hotline at 0848 31 45 01 or the nearest service center (for address list 
see pages 22 and 23). 
 
 

TROUBLESHOOTING LIST 

 

Message (MSG) 

Solution 
 

HEAT 

Motor temperature too high. Continuing 
the trip can lead to overheating. 
 

OVERHEAT 

The motor is overheated and turned off 
automatically to protect the electronic 
system. Let the motor cool off. Afterwards, 
it is safe to continue the trip. 
 

NO_COM 

The power supply plug is disconnected or 
the motor is defective. Check the 
connection. If the problem persists contact 
the nearest service center.  
 

HALL 

Motor is defective. Contact the nearest 
service center  

 

Summary of Contents for Stromer ST1

Page 1: ...Stromer Manual Version 1 1 ...

Page 2: ...CONGRATULATIONS on your new Stromer In this manual you will find all of the necessary information relating to the use of the Stromer ...

Page 3: ...Battery Insertion 7 Battery Charge Internally or Externally 8 Distance Influences and Tips 9 Interface Display and Functions 10 Interface Operation 11 Interface Basic Settings 14 Maintenance and Care 16 Troubleshooting 18 Warranty Services 20 Legal 20 Service 21 Our Locations 22 ...

Page 4: ...Battery Power Cable SCOPE OF DELIVERY Manual Charger Adapter ...

Page 5: ...STROMER SPARE PARTS 1 Battery ejector button 2 Battery charge socket 3 Battery compartment lock 4 Interface 5 Brake sensor 6 Battery compartment 7 Torque sensor 8 Hub drive ...

Page 6: ...BATTERY REMOVAL 1 Unlock the battery compartment with the supplied key 2 Unlatch the battery compartment with a push of the button 3 Open the battery compartment 4 Remove the battery ...

Page 7: ...y into the guide rail with the connector on the bottom Make sure that the battery is also inserted into the upper guide rail Insert the battery into the compartment until it stops Close the cover and lock the compartment with the key ...

Page 8: ...arging process LED2 lights up in yellow LED2 changes to green when the battery is fully charged If LED2 switches immediately to yellow or green when turned on then the battery is not properly connected or an error occurred In the latter case reconnect and restart the charger External charge Remove the battery from its compartment Make sure that the charger is turned off before connecting it to the...

Page 9: ...iderably reduces the distance traveled The recommended tire pressure can be found on the side of the tire With steep inclines the speed and the distance decreases since the motor must output more power in order to gain speed and elevation The efficiency decreases at low speed up to 10 km hr At high speed as of 35 kg hr the aerodynamic resistance increases considerably Ride at medium speed in order...

Page 10: ... Eco City Tour or Power Energy recovery shown to the left of the battery display Little Medium Maximum The MSG display message shows a message a status or a code Battery charge status 100 60 0 STROMER General Information Display The following can be displayed here a o POWER Assist mode REKUP2 Recuperation mode LOCKED System status info CODE 0004 Setting parameter HALL Error messages Energy consump...

Page 11: ...tion Mode The energy recovery is usually active during braking It can however be activated with mode selection as well Select Recoup Mode to recover energy and thus brake electrically Assist Mode The Stromer is equipped with four different modes Eco 150 City 200 Tour 250 and Power 300 When idling Zero Mode nothing is shown in the mode display and the motor does not provide any assistance Ready off...

Page 12: ... System Turn on the Stromer see page 11 and enter your password Select the number using and confirm with the On Off key Password Factory setting 1234 To set your own password see page 14 Select number confirm number 6 Background Light To turn the background light of the interface on or off press the minus key for 2 seconds ...

Page 13: ...lly completed 2 seconds simultaneously 9 Use Move Mode The Move Mode must be enabled before it can be used see Page 15 Select Zero Mode see page 11 and hold down the plus key This push assist is limited to walking pace 10 Use Boost Mode The Boost Mode must be enabled before it can be used see Page 15 Select the Power Mode and hold down the plus key The Boost requires a min of 3 km hr and is limite...

Page 14: ...ired number using the plus and minus keys and confirm with the On Off key To confirm the code hold the On Off key for 3 seconds Select the desired value using the plus and minus keys and confirm by holding the On Off key for 3 seconds Save is displayed Setting the time Allow password change In order to change the password with the code 0004 the value must be set to 1 After the change reset to 0 Ch...

Page 15: ... traveled see Pg 9 Enter total kilometers Here you can manually enter your total kilometers Turn Recuperation Mode on off Enable Move Mode This mode is used as push assist The Stromer rides along at walking pace for instructions see page 13 Enable Boost Mode In this mode the Stromer can be driven up to 20 km hr without pedal assist for instructions see page 13 ...

Page 16: ...se in water or clean with water open or manipulate charge with a different charger expose to heat or fire source Do not use high pressure cleaners These can affect the ball bearings and the electrical system must be closed for any type of work to be performed on the Stromer Have your Stromer serviced once or twice per year depending on use The first service should be performed after approx 6 month...

Page 17: ...ry lubricant for sunny days and a wet lubricant for rainy days and during the winter Use Clean the soiled chain with a rag Then turn the crank anti clockwise and apply oil on the inside of the chain Finally remove any excess oil from the chain with a rug Winter Specific Maintenance and Care If you are also using your Stromer during the winter then the chain should be lubricated more often than dur...

Page 18: ... or the nearest service center for address list see pages 22 and 23 TROUBLESHOOTING LIST Message MSG Solution HEAT Motor temperature too high Continuing the trip can lead to overheating OVERHEAT The motor is overheated and turned off automatically to protect the electronic system Let the motor cool off Afterwards it is safe to continue the trip NO_COM The power supply plug is disconnected or the m...

Page 19: ...nd try again If this solves the problem you can have the sensor reset during your next service When connected the display shows the number zero four times 0000 and the first number is blinking The system lock was activated during the connection To deactivate the system lock see page 12 The control unit cannot be turned on Change the battery of the control unit To do this you will have to remove th...

Page 20: ...ngs etc as well as improper use and accidents 3 year frame warranty 3 year or 750 full charge cycles warranty on the battery Warranty for defects and liability The warranty period for the Stromer is 3 years from the date of purchase The warranty covers all components and accessories on the Stromer Depending on use the Stromer should be serviced once or twice per year It is recommended to have the ...

Page 21: ...our Velo Same as SERVICE 1 but additionally check the most important screws with a torque wrench center tires for axial and radial run out including dismantling the tires remove and clean the complete drive check fork for function align the brake discs check the spoke tension clean and seal the entire Stromer Tuning service Software adjustment to order Various works Repair services adjust gearshif...

Page 22: ...refer individual consultation Contact our specialists at the shop or give us a call Making an appointment will reduce to a minimum the amount of time you go without a Stromer Service hotline 41 0 0848 31 45 01 ...

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