THOMSON TWG870 User Manual Download Page 7

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Table of Contents

Illustrations contained in this document are for representation only.

Residential Gateway (RG) Mode

............................................................................................. 81

Chapter 4: Additional Information

.................................................................................................. 83

Frequently Asked Questions

......................................................................................................... 83

General Troubleshooting

.............................................................................................................. 85

Service Information

.................................................................................................................... 86

Glossary

.................................................................................................................................. 87

Summary of Contents for TWG870

Page 1: ...User manual SATELLITE TELECOM CABLE TERRESTRIAL TWG870 Wireless Voice Gateway ...

Page 2: ...ted a specific collection and recycling system for which producers areresponsible This appliance has been designed and manufactured with high quality materials and components that can be recycled and reused Electrical and electronicappliancesare liable to contain parts that arenecessaryin order for the system to work properly but which can become a health and environmental hazard if they are not h...

Page 3: ...t was designed according to Euro PacketCable Specifications Euro DOCSIS Specifications and Data over Cable Service Interface Specifications Operating Information Operating Temperature 0 40 C 32 104 F Storage Temperature 30 to 65 C 22 149 F If you purchased this product at a retail outlet please read the following Product Information Keep your sales receipt to obtain warranty parts and service and ...

Page 4: ...evices 14 What the Modem Does 14 What the Modem Needs to Do Its Job 15 Contact Your Local Cable Company 16 Connecting the Wireless Voice Gateway to a Single Computer 17 Attaching the Cable TV Wire to the Wireless Voice Gateway 17 Important Connection Information 18 Ethernet Connection to a Computer 19 Connecting More Than A Computer to the Wireless Voice Gateway 20 Telephone or Fax Connection 21 C...

Page 5: ...re 32 Gateway Network Web Page Group 33 1 LAN 33 2 WAN 34 3 Computers 35 4 DDNS Dynamic DNS service 36 5 Time server 37 6 FTP Diagnostics 38 7 Portbase PassThrough 39 Gateway Advanced Web Page Group 40 1 Options 40 2 IP Filtering 42 3 MAC Filtering 43 4 Port Filtering 44 5 Forwarding 45 6 Port Triggers 46 7 DMZ Host 47 8 RIP Routing Information Protocol Setup 48 Gateway Firewall Web Page Group 49 ...

Page 6: ...ss Web Page Group 53 1 802 11b g n Radio 54 2 802 11b g n Primary Network 56 3 Guest Network 65 4 Access Control 67 5 802 11Advanced 68 6 Bridging 70 7 802 11e QoS WMM Settings 71 VoIP Basic Web Page Group 72 1 Basic LAN 72 2 Hardware Info 73 3 Event Log 74 4 CM State 76 Chapter 3 Networking 77 Communications 77 Type of Communication 77 Cable Modem CM Section 78 Networking Section 78 Three Network...

Page 7: ...trations contained in this document are for representation only 4 Residential Gateway RG Mode 81 Chapter 4 Additional Information 83 Frequently Asked Questions 83 General Troubleshooting 85 Service Information 86 Glossary 87 ...

Page 8: ...ts system software Please wait for the lights to stop flashing Do not remove the power supply switch off on off switch or reset the Wireless Voice Gateway during this process Introduction Wireless Voice Gateway Features High Speed Data Service Solution EuroDOCSIS 3 0 cable modem dual mode DOCSIS EuroDOCSIS Giga Ethernet router with 4x Standard RJ 45 connectors for 10 100 1000Mbps Auto negotiation ...

Page 9: ...ustrations contained in this document are for representation only 6 SNMP network management support IPv4 and IPv6 Advanced security features Support Web pages and private DHCP server for status monitoring Clear LED display Plug and Play ...

Page 10: ...ive to view troubleshooting tips the internal diagnostics and other valuable information CD ROM Contents Electronic copy of this user s guide in additional languages PDF format Adobe Acrobat Reader application you can load to read PDF format if you don t have it loaded already Links to Thomson web site EuroDOCSIS and EuroPacketCable are trademarks of Cable Television Laboratories Inc ...

Page 11: ...er Sound Card Required for audio on CD ROM N A Video VGA or better SVGA preferred VGA or better SVGA built in preferred CD ROM Drive Required Required Ethernet 10BaseT 100BaseT or 1000BaseT 10BaseT 100BaseT or 1000BaseT An Ethernet card makes it possible for your computer to pass data to and from the internet You must have an Ethernet card and software drivers installed in your computer You will a...

Page 12: ... its back panel Two screws are needed to mount the Adapter To do this 1 Ensure that the wall you use is smooth flat dry and sturdy and use the 2 screw holes which are 101 6 mm 4 inches apart from each other 2 Fix the screws into wall leaving their heads 3 mm 0 12 inch clear of the wall surface 3 Remove any connections to the unit and locate it over the screw heads When in line gently push the unit...

Page 13: ... FLASH FLASH FLASH X X X X X X X X From power ON to system initialization complete ON ON ON ON X X X X X X X X Following system initialization complete to before DS scanning 1 second DOCSIS Start up Operation ON FLASH OFF OFF X X X X X X X X During DS scanning and acquiring SYNC ON ON FLASH OFF X X X X X X X X From SYNC completed receiving UCD to ranging completed ON ON ON FLASH X X X X X X X X Du...

Page 14: ...ng Duration 3 seconds FLASH FLASH FLASH FLASH X X X X X X X X Wait registration with all DS and all US Lights Flash sequentially from the left to right Minimum duration 3 seconds MTA initialization ON ON ON ON X X X X X X FLASH OFF MTA DHCP ON ON ON ON X X X X X X OFF FLASH MTA SNMP TFTP ON ON ON ON X X X X X X FLASH FLASH RSIP CPE Operation ON X X X OFF ON FLASH OFF ON FLASH OFF ON FLASH OFF ON F...

Page 15: ...apter 1 Connections and Setup Illustrations contained in this document are for representation only 12 SW Download Operation ON FLASH FLASH ON X X X X X X X X Software Download including FLASHING of Memory ...

Page 16: ...ps RJ 45 connectors C USB Host 1x USB 2 0 Connector D Reset 1x Reset or reset to factory default this Wireless Voice Gateway E CABLE 1x F Connector for the coax cable F 12VDC 1x Power connector to connect the AC power supply G Power switch 1x switch to power on off this Wireless Voice Gateway I WPS WiFi on off button 1x button with two features to activate disable the WiFi to execute a WPS associa...

Page 17: ...peed Internet access as well as cost effective toll quality telephone voice and fax modem services over residential commercial and education subscribers on public and private networks via an existing CATV infrastructure It can inter operate with the Euro PacketCable compliant head end equipment and provide the IP based voice communications The IP traffic can transfer between the Wireless Voice Gat...

Page 18: ...able company provides you access to an Internet Service Provider ISP and Telephony Service Provider TSP The ISP is your gateway to the Internet and provides you with a pipeline to access Internet content on the World Wide Web WWW The TSP provides you with telephony access to other modems or other telephony services over the Public Switched Telephone Network PSTN Check with your cable company to ma...

Page 19: ...verify the following with the cable company The cable service to your home supports Euro DOCSIS compliant two way modem access Your internet account has been set up The Media Terminal Adapter will provide data service if the cable account is set up but no telephony service is available You have a cable outlet near your PC and it is ready for Cable Modem service Note It is important to supply power...

Page 20: ...on Attaching the Cable TV Wire to the Wireless Voice Gateway 1 Locate the Cable TV wire You may find it one of three ways a Connected directly to a TV a Cable TV converter box or VCR The line will be connected to the jack which should be labeled either IN CABLE IN CATV CATV IN etc b Connected to a wall mounted cable outlet c Coming out from under a baseboard heater or other location See Figure 1 f...

Page 21: ...tation only 18 Important Connection Information The Wireless Voice Gateway supports Ethernet connections simultaneously Below are important points to remember before you connect the Wireless Voice Gateway For Ethernet connections go to page 18 For telephone and fax connections go to page 20 ...

Page 22: ...r end to the CABLE jack on the Wireless Voice Gateway 2 Connect the plug from the AC power supply into the POWER AC ADAPTER jack on the Wireless Voice Gateway and plug the power supply into an AC outlet Note Use only the power supply that accompanied this unit Using other adapters may damage the unit 3 Connect one end of the Ethernet cable to an Ethernet port on the back of your computer and the o...

Page 23: ... More Than A Computer to the Wireless Voice Gateway If you need to connect more than one computer to the Wireless Voice Gateway simply connect the computers to an Ethernet port on the rear panel Fig 4 Multiple PC Connection Note You may need to check with your service provider in order to connect multiple computers ...

Page 24: ... a standard phone line cord directly from the phone fax machine answering machine caller ID box etc to one of the LINE jacks on the Wireless Voice Gateway 2 If there is a phone line in your home which is NOT connected to another telephone service provider connect a standard phone line cord from a jack on this line to one of the LINE jacks of the Wireless Voice Gateway Connect a standard phone line...

Page 25: ...ion The Wireless Voice Gateway offers local management capability through a built in HTTP server and a number of diagnostic and configuration web pages You can configure the settings on the web page and apply them to the device Once your host PC is properly configured please proceed as follows 1 Start your web browser and type the private IP address of the Wireless Voice Gateway on the URL field 1...

Page 26: ...interface e g Software in this example Main Window the current workspace of the web management containing configuration or status information For easy navigation the pages are organized in groups with group in names main menu Individual page names within each group are provided in the sidebar So to navigate to a page click the group hyperlink at the top then the page title on the sidebar Your cabl...

Page 27: ...nge the password At your first connection or while the password is the default one a warning message is displayed on the top banner of each Web configuration page We want to encourage you to change the password in order to enforce the security of your modem Please refer to the chapter Password page 27 for more information ...

Page 28: ...section of this page shows how long your gateway has operated since last time being powered up and some key information the Cable Modem received during the initialization process with your cable company If Network Access shows Allowed then your cable company has configured your gateway to have Internet connectivity If not you may not have Internet access and should contact your cable company to re...

Page 29: ... only 26 2 Connection This page reports current connection status containing connection procedures downstream and upstream status CM online information and so on The information can be useful to your cable company s support technician if you re having problems Fig 9 Gateway Status Connection ...

Page 30: ...tor following a change by the user who wants to come back to the default setting after using its own settings When the current password is the default one the user is strongly encouraged to change the default web password At your first connection or while the password is the default one a warning message is displayed on the top banner of each Web configuration page We want to encourage you to chan...

Page 31: ... for representation only 28 Fig 10 Gateway Status Password To change the password type the password and re enter it again If the password is accepted you are required to re log on the web pages If the password is no accepted an error message is displayed Click on try again ...

Page 32: ...e ping Test enter the information needed and press Start Test the Result will be displayed in the lower part of the window Press Abort Test to stop and Clear Results to clear the result contents Note Firewalls may cause pings to fail but still provide you TCP IP access to selected devices behind them Keep this in mind when pinging a device that may be behind a firewall Ping is most useful to verif...

Page 33: ...iguration Illustrations contained in this document are for representation only 30 5 Event Log This page displays the contents of the SNMP event log Press Clear Log button to clear the logs Fig 12 Gateway Status Event Log ...

Page 34: ... the modem s first time connection enter known downstream frequency and or upstream channel ID information here Then click Apply and Reboot button to start scanning the cable network beginning with the values supplied here The value is provided in Hertz So for 562 MHz you must type 562000000 Fig 13 Gateway Status Initial Scan ...

Page 35: ...ment are for representation only 32 7 Backup Restore Backup Restore Settings This page allows you to save your current settings locally on your PC or restore settings previously saved The default file name is GatewaySettings bin Fig 14 Gateway Status Backup Restore ...

Page 36: ...our PCs A DHCP server leases an IP address with an expiration time To change the IP address that your gateway will use on the LAN side enter it into the IPAddress box and then click Apply IPAddress and Subnet Mask A private IP address and Subnet Mask for LAN sub netting For example 192 168 0 1 255 255 255 0 DHCP Server Select the check point of Yes or No to enable or disable a simple DHCP server f...

Page 37: ...on Type will lead to different contents Take the WAN connection type DHCP for example you can release and renew the WAN lease by pressing the buttons You can enter a spoofed MAC address that causes your gateway networking stack to use that MAC address when communicating instead of the usual WAN MAC address e g if the MAC address is 00 11 e3 df 66 95 this spoofed MAC address could be 00 11 e3 df 66...

Page 38: ... displays the status of the DHCP clients and current system time You can cancel an IP address lease by selecting it in the DHCP Client Lease Info list and then clicking the Force Available button If you do so you may have to perform a DHCP Renew on that PC so that it can obtain a new lease Fig 17 Gateway Network Computers ...

Page 39: ...hoose Enabled www DynDNS org to enable the basic setting Choose Disabled to close the basic setting Username The username that you registered with your DDNS provider Password The password that you registered with your DDNS provider Host Name The domain name or host name that is registered with your DDNS provider Status It shows the DDNS service status whether it is enabled or disabled Click Apply ...

Page 40: ...ocument are for representation only 37 5 Time server This page allows configuration and display of the system time obtained from network servers via Simple Network Time Protocol The system has to be reset for any changes to take effect Fig 19 Gateway Network Time ...

Page 41: ...n test throughput performance via FTP in this page Choose the FTP Server to get a file during Downloading or Uploading system will calculate Payload Data Bytes Total Packet Bytes and Elapsed Time to gain Payload Throughput and Packet Throughput Fig 20 1 Gateway Network FTP Diagnostics Fig 20 2 Gateway Network FTP Diagnostics ...

Page 42: ...tained in this document are for representation only 39 7 Portbase PassThrough This page allows configuration of Portbase PassThrough After you enable it which Ethernet port will get public IP without NAT Fig 21 Gateway Network Portbase PassThrough ...

Page 43: ...N LAN PPTP Point to Point Tunneling Protocol is another mechanism sometimes used in VPNs Remote Config Management makes the configuration web pages in your gateway accessible from the WAN side Note that page access is limited to only those who know the gateway access password When accessing your gateway from a remote location your must use HTTP port 8080 and the WAN IP address of the gateway For e...

Page 44: ...ment are for representation only 41 discover the services from other registered UPnP devices on the network NatSipAlg Enable the gateway implements SIP ALG Application level gateway It is enabled by default and help in solving NAT related problems in client LAN side ...

Page 45: ... IP Filtering This page enables you to enter the IP address ranges of PCs on your LAN that you don t want to have outbound access to the WAN These PCs can still communicate with each other on your LAN but packets they send to WAN addresses are blocked by the gateway Fig 23 Gateway Advanced IP Filtering ...

Page 46: ...ring This page enables you to enter the MAC address of specific PCs on your LAN that you do not wish to have outbound access to the WAN As with IP filtering these PCs can still communicate with each other through the gateway but packets they send to WAN addresses are blocked Fig 24 Gateway Advanced MAC Filtering ...

Page 47: ...to send packets to Any packets your LAN PCs send to these destination ports will be blocked For example you could block access to worldwide web browsing http port 80 but still allow email service SMTP port 25 and POP 3 port 110 To enable port filtering set Start Port and End Port for each range and click Apply To block only one port set both Start and End ports with the same value Fig 25 Gateway A...

Page 48: ... LAN if the destination port application matches one you specify This page allows you to specify up to 10 such rules For example to specify that outsiders should have access to an FTP server you have running at 192 168 0 5 create a rule with that address and Start Port 20 and End Port 21 FTP port ranges and Protocol TCP FTP runs over TCP and the other transport protocol UDP and click Apply This wi...

Page 49: ...Trigger for that game by entering into Trigger Range the range of destination ports your game will be sending to and entering into Target Range the range of destination ports the other player on the WAN side will be sending to ports your PC s game receives on Application programs like games publish this information in user manuals Later each time you play the game the gateway automatically creates...

Page 50: ...that should be left accessible to all PCs from the WAN side for all ports For example if you put an HTTP server on this machine anyone will be able to access that HTTP server by using your gateway IP address as the destination A setting of 0 indicates NO DMZ PC Host is another Internet term for a PC connected to the Internet Fig 28 Gateway Advanced DMZ Host ...

Page 51: ...d in small business situations where more than one LAN local area network is installed The RIP protocol provides the gateway a means to advertise available IP routes to these LANs to your cable operator so packets can be routed properly in this situation Your cable operator will advise you during installation if any setting changes are required here Fig 29 Gateway Advanced RIP Setup ...

Page 52: ...pages you designate the gateway packet types you want to have forwarded or blocked You can activate settings by checking them and clicking Apply The web related filtering features you can activate from the Web Content Filter page include Filter Proxy Filter Cookies Filter Java Applets Filter ActiveX Filter Popup Windows and Firewall Protection If you want the gateway to exclude your selected filte...

Page 53: ...ring Use this page to set rules that will block specific LAN side PCs from accessing the Internet but only at specific days and times Specify a PC by its hardware MAC address and then use the tools to specify blocking time Finally click the Apply button to save your settings Fig 31 Gateway Firewall TOD Filtering ...

Page 54: ...when Firewall protection events occur Click E mail Log to immediately send the email log Click Clear Log to clear the table of entries for a fresh start The log of these events is also visible on the screen For each blocking event type that has taken place since the table was last cleared the table shows Description Count Last Occurrence Target and Source Fig 32 Gateway Firewall Local Log The Remo...

Page 55: ...web pages On these pages you designate the gateway packet types you want to have forwarded or blocked You can activate settings by checking them and clicking Apply Here are some of your choices on the Parental Control page Activate Keyword Blocking and specify some keywords in the Keyword List to cause blocking of web pages on the WAN side with the specified keyword in the content Activate Domain ...

Page 56: ...our wireless PC is experiencing very sluggish or dramatically slower communication compared with the speed you achieve on your PC that is wired to the gateway try changing the channel number See the 802 11b g Basic Web Page discussion below for details Authentication Authentication enables you to restrict your gateway from communicating with any remote wireless PCs that aren t yours The following ...

Page 57: ...vated by changing interface to enabled Wireless MAC Address The MAC address for this wireless device will be displayed in this field automatically Output Power This setting decides the output power of this device You may use it to economize on electricity by selecting lower percentage of power output Control the range of the AP by adjusting the radio output power 802 11 Band It can Support 2 4 GHz...

Page 58: ... Restore Wireless defaults To recover to the default settings press this button to retrieve the settings and click Apply Setting Description Value List or Range Default Network Name SSID Set the Network Name also known as SSID of this network Up to 32 character string containing ASCII characters only THOM_Dxxxxxxx Network Type Select Closed to hide the network from active scans Select Open to reve...

Page 59: ...modes of wireless security You will have to enter proper information according to the mode you select Fig 36 Gateway Primary Network WPA Wi Fi Protected Access WPA2 It must be used in conjunction with an authentication server such as RADIUS to provide centralized access control and management It can provide stronger encryption and authentication solution than none WPA modes WPA2 is the second gene...

Page 60: ...to the Ethernet port on the back of your computer and the other end to the ETHERNET port on the Wireless Voice Gateway If you select WEP 64 bit or 128 bit you can adjust the following settings Shared Key Authentication Decide whether to set the shared key Optional or Required by selecting from the drop down menu Network Key 1 to 4 The system allows you to enter four sets of the WEP key For 64 bit ...

Page 61: ...ntication Server Please key in the IP Address for the RADIUS Server RADIUS Port Besides the IP address of the RADIUS Server you have to enter the port number for the server Port 1812 is the reserved RADIUS authentication port described in RFC 2138 Earlier AP RADIUS clients use port 1945 The default value will be shown on this box You can keep and use it RADIUS Key A RADIUS Key is like a password w...

Page 62: ...yption keys so that the same encryption key will never be used twice AES provides security between client workstations operating in ad hoc mode It uses a mathematical ciphering algorithm that employs variable key sizes of 128 192 or 256 bits RADIUS Server RADIUS Port RADIUS Key Please refer to the previous page Group Key Rotation Interval Key in the time for the WAP group key rotation interval The...

Page 63: ... that you can adjust including WPA WPA2 Encryption WPA Pre Shared Key and Group key Rotation Interval WPA Pre Shared Key Please type the key to be between 8 and 63 characters or 64 hexadecimal digits Only the devices with a matching key that you set here can join this network WPA WPA2 Encryption WPA Group Rekey Interval Please refer to the WPA WPA2 part Fig 40 WPA PSK WPA2 PSK ...

Page 64: ...n order to configure the Security Settings on both devices WPS Config It will help you to Enable or Disable the WPS feature To enable you need to select WPS to disable you need to select Disabled Note After you Enabled the WPS you will get the options as show in Fig 35 and the WPS Config State box will show its configuration status Device Name By using this you can change the factory default to a ...

Page 65: ...ush Button And then if you click Add button then WPS Setup AP page will appear as shown in Fig 38 Fig 43 WPS Setup AP PUSH And WPS Configure Status will be In progress after establishing the connection the WPS Configure Status will be Success as shown below After successful connection the client will get IP address from AP and then internet will be accessible Fig 44 WPS Setup AP successful PUSH ...

Page 66: ...r connected Wi Fi client Fig 45 WPS PIN PIN Use this option to set the PIN enter 4 8 digits PIN of the device you wish to configure After entering the pin click Add button then the WPS Setup AP page will appear as shown in Fig 41 Fig 46 WPS Setup AP PIN And WPS Configure Status will be In progress after establishing the connection the WPS Configure Status will be Success as shown below After succe...

Page 67: ...Chapter 2 WEB Configuration Illustrations contained in this document are for representation only 64 Fig 47 WPS Setup AP successful PIN ...

Page 68: ...revious sections to make the WiFi security settings and guest LAN settings A Guest Network is a Wireless Network independent from the Main Wireless Network also called Primary Network It can be setup to have 2 different Wireless Network one for you and your family and one for your guests Security settings for the 2 Networks can be different Note that this functionality may be disabled by your Cabl...

Page 69: ...Chapter 2 WEB Configuration Illustrations contained in this document are for representation only 66 Fig 48 Gateway Wireless Guest Network ...

Page 70: ...e all of the clients on the network select Allow to permit only the clients on the list to access the cable modem or choose Deny to prevent the clients on the list to access this device MAC Address Your Gateway identifies wireless PCs by their WiFi MAC Address This address consists of a string of 6 pairs of numbers 0 9 and letters A F such as 00 90 4B F0 FF 50 It is usually printed on the WiFi car...

Page 71: ...od of beacon transmissions to allow mobile stations to locate and identify a BSS The measure unit is time units TU of 1024 microseconds Value range 1 65535 DTIM Interval The value you set here is used to inform mobile stations when multicast frames that have been buffered at the Wireless Voice Gateway will be delivered and how often that delivery occurs Value range 1 255 Fragmentation Threshold Se...

Page 72: ...he specification of your wireless card and choose a proper setting 54gTM Protection Select Auto to turn on the 54gTM protection select Off to turn down the protection XpressTM Technology When Xpress is turned on aggregate throughput the sum of the individual throughput speeds of each client on the network can improve by up to 27 in 802 11g only networks and up to 75 in mixed networks comprised of ...

Page 73: ...raditional bridging The wireless gateway can be placed in a mode that allows the gateway to communicate with other extender wireless access points either exclusively or mixed with communications to local PCs Use this page to designate the Remote Bridges the gateway is allowed to communicate with and to select the Wireless Bridging mode Fig 51 Gateway Wireless Bridging Wireless Bridging Choose Disa...

Page 74: ... QoS The QoS assigns priority to the selected network traffic and prevents packet collisions and delays thus improving VoIP calls and watching video over WLANs Enable WMM This field allows you to enable WMM to improve multimedia transmission Enable WMM No Acknowledgement This field allows you to enable WMM No Ackonwledgement Power Save Support This field allows you to enable WMM Power Save Support...

Page 75: ...n only 72 VoIP Basic Web Page Group 1 Basic LAN This page displays the basic LAN status of this device including the downstream and upstream status device information and interface parameters You can select specific interface from the Interface Name drop down menu Fig 53 VoIP Basic Basic LAN ...

Page 76: ...Chapter 2 WEB Configuration Illustrations contained in this document are for representation only 73 2 Hardware Info The hardware Info is displayed on this page Fig 54 VoIP Basic Hardware Info ...

Page 77: ...onfiguration Illustrations contained in this document are for representation only 74 3 Event Log The event logs are displayed on this web page You can check them whenever you need Fig 55 1 VoIP Basic Event log DOCSIS ...

Page 78: ...Chapter 2 WEB Configuration Illustrations contained in this document are for representation only 75 Fig 55 2 VoIP Basic Event log PacketCable ...

Page 79: ...Chapter 2 WEB Configuration Illustrations contained in this document are for representation only 76 4 CM State This page shows the current state of the cable modem Fig 56 VoIP Basic Cm state ...

Page 80: ...on the left and networking functionality on the right In this figure the numbered arrows represent communication based on source and destination as follows Type of Communication 1 Communication between the Internet and your PCs Example The packets created by your request for a page stored at a web site and the contents of that page sent to your PC 2 Communication between your cable company and the...

Page 81: ...ardware architectures and various operating systems TCP IP requires that each communicating device be configured with one or more TCP IP stacks as illustrated by Figure 4 On a PC you often use software that came with the PC or its network interface if you purchased a network interface card separately to perform this configuration To communicate with the Internet the stack must also be assigned an ...

Page 82: ...ferent packet types based upon their contents such as source and destination MAC address IP address and ports Three Networking Modes Your gateway can be configured to provide connectivity between your cable company and your home LAN in any one of three Networking Modes CM RG and CH This mode setting is under the control of your cable company who can select the mode to match the level of home netwo...

Page 83: ...l web page diagnostics and con guration This stack uses a fixed IP address 192 168 100 1 It uses a MAC address of MAC label 1 the MAC label is found on the bottom of the unit E g if the MAC address is 00 90 64 12 B1 91 this MAC address would be 00 90 64 12 B1 92 With CM Mode your cable company must provide one IP address for the CM section plus one for each PC you connect from their pool of availa...

Page 84: ...re active IP Stack 1 for use by the cable company to communicate with the Cable Modem section only This stack receives its IP address from the cable company during CM initialization It uses the MAC address printed on the label attached to the Wireless Cable Gateway IP Stack 3 for use by you to remotely i e from somewhere on the WAN side such as at your remote workplace communicate with the Cable M...

Page 85: ...dress would be 00 90 64 12 B1 93 IP Stack 5 for use by you to locally i e from somewhere on the LAN side in your home communicate with the Cable Modem and Networking sections to access the internal web page diagnostics and configuration This stack is also used by the gateway s networking section to route packets between the gateway s Networking section and your PCs This stack uses a fixed IP addre...

Page 86: ...f your modem It should be set to 1 Q Once my Wireless Voice Gateway is connected how do I get access to the Internet A Your local cable company provides your internet service offering a wide range of services including email chat and news and information services and a connection to the World Wide Web Q It seems that the wireless network is not working A Check the WiFi LED on the front panel If it...

Page 87: ...hnology and what does it mean A It is one of the popular performance enhancing WiFi technologies designed to improve wireless network efficiency and boost throughput It is more efficient in mixed environments and it can work with 802 11a b g networks When Xpress is turned on aggregate throughput the sum of the individual throughput speeds of each client on the network can improve by up to 27 in 80...

Page 88: ... Mode the INTERNET light will be flashing Call your Cable Company if it has not completed this 5 step process within 30 minutes and note which step it is getting stuck on The modem should work with a standard RG 6 coaxial cable but if you re using a cable other than the one your Cable Company recommends or if the terminal connections are loose it may not work Check with your Cable Company to deter...

Page 89: ...o 1 line adapter cable For more Usage and Troubleshooting Tips use the web site links provided on the CD ROM http www Technicolor net GlobalEnglish Deliver Cable cable modems routers gateways Pages default aspx Service Information If you purchased or leased your Wireless Voice Gateway directly from your cable company then warranty service for the Digital Cable Modem may be provided through your ca...

Page 90: ...Wireless Voice Gateway from a retailer see the enclosed warranty card Glossary 10 100 1000 BaseT Unshielded twisted pair cable with an RJ 45 connector used with Ethernet LAN Local Area Network 10 100 1000 indicates speed 10 100 1000 BaseT Base refers to baseband technology and T means twisted pair cable Authentication The process of verifying the identity of an entity on a network ...

Page 91: ...to every device in a network An IP Internet Protocol address has two parts a network address and a host address This modem receives a new IP address from your cable operator via DHCP each time it goes through Initialization Mode Key exchange The swapping of mathematical values between entities on a network in order to allow encrypted communication between them MAC Address The permanent identity fo...

Page 92: ...r an organization that provides telephone services such as dial tone local service long distance billing and records and maintenance Universal Serial Bus USB USB is a plug and play interface between a computer and add on devices such as a Wireless Voice Gateway Xpress Technology One of the popular performance enhancing WiFi technologies designed to improve wireless network efficiency and boost thr...

Page 93: ...otos and features subject to change without notice Illustration of product finish may vary from actual color For more information Technicolor 1 rue Jeanned Arc 92443 Issy les Moulineaux France Tel 33 0 1 41 86 50 00 Fax 33 0 1 41 86 56 59 www thomson broadband com ...

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