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THOMSON TG787, Setup And User Manual

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THOMSON TG787 Setup And User Manual Download Page 86

E-DOC-CTC-20080118-0051 v2.0

80

7

 Troubleshooting

Hardware Reset

Proceed as follows:

1

Make sure the Thomson Gateway is turned on.

2

Use a pen or an unfolded paperclip to push the recessed 

Reset

 button on the back panel. Push it until the 

Power

 LED lights red - this will take about 7 seconds.

3

Release the 

Reset

 button.

4

The Thomson Gateway restarts.

Your system administrator may have disabled the physical reset button of the Thomson 
Gateway. In this case, a hardware reset to defaults is not possible.

Summary of Contents for TG787

Page 1: ...Setup and User Guide THOMSON TG787 Wireless VoIP Residential Gateway ...

Page 2: ......

Page 3: ...THOMSON TG787 Setup and User Guide ...

Page 4: ...emarks of the Wi Fi Alliance Wi Fi CERTIFIED Wi Fi ZONE Wi Fi Protected Access Wi Fi Multimedia Wi Fi Protected Setup WPA WPA2 and their respective logos are trade marks of the Wi Fi Alliance UPnP is a certification mark of the UPnP Implementers Corporation Microsoft MS DOS Windows Windows NT and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation in the United St...

Page 5: ...er to your Network 20 3 1 1 Connecting a computer using Wireless 21 3 1 2 Connecting a computer using Ethernet 22 3 2 Adding a Phone to your Network 23 3 2 1 Connecting Phones to the Thomson Gateway 24 3 2 2 Configuring your Thomson Gateway 25 3 2 3 Multiple Identities 27 4 Getting the Most Out of Your Thomson Gateway 29 4 1 Sharing Content on your Network 30 4 1 1 Setting Up the File Server 32 4 ...

Page 6: ... Encryption 59 5 1 2 Configuring WPA PSK Encryption 60 5 2 Access Control 61 5 3 Disabling SSID Broadcast 64 6 Internet Security 65 6 1 Firewall 66 6 2 Web site Filtering 67 6 2 1 Denying access to a specific Web site 68 6 2 2 Allowing access to a specific Web site 69 6 2 3 Redirecting a Web site 70 6 2 4 Redirecting all Web sites 71 7 Troubleshooting 73 7 1 Setup wizard Troubleshooting 74 7 2 Gen...

Page 7: ...Introduction on page 7 Sample text indicates an important content related word Example To enter the network you must authenticate yourself Sample text indicates a GUI element commands on menus and buttons dialog box elements file names paths and folders Example On the File menu click Open to open a file Documentation and software updates Thomson continuously develops new solutions but is also comm...

Page 8: ...E DOC CTC 20080118 0051 v2 0 2 About this Setup and User Guide ...

Page 9: ...tion 1 Installation Introduction In a few minutes you will be able to access the Internet using your Thomson Gateway This Setup and User Guide will show you how to set up your Thomson Gateway and how to connect your computer s to the Internet ...

Page 10: ...r example PPPoE The VPI VCI for example 8 35 Your user name and password to connect to the Internet for PPP connections Your IP settings in case of static configurations You may have received this information when you subscribed to DSL at your Internet Service Provider ISP You will be prompted for this information at a given step in the installation procedure Voice over IP VoIP connection details ...

Page 11: ... leaflet on the place where your want to mount your Thomson Gateway 3 Drill two holes through the marked positions 4 Fasten two screws in the wall holes The screws should protrude five millimetres from the surface of the wall 5 Attach your Thomson Gateway on the wall using the two mounting slots on the bottom If you install the Thomson Gateway onto plasterboard use dowels to secure the screws Othe...

Page 12: ...erating systems Microsoft Windows Vista x64 Microsoft Windows XP Service Pack SP 2 or higher Microsoft Windows XP x64 SP 1 or higher Microsoft Windows 2000 SP4 Mac OS X 10 3 Panther Mac OS X 10 4 Tiger You must have administrative rights on your computer Getting started Proceed with 1 3 1 Guided Installation on page 7 Manual Installation How it works The Setup and User Guide will first help you to...

Page 13: ...ur computer s CD or DVD ROM drive 2 If your computer runs Microsoft Windows The CD should autostart Mac OS X Double click Menu in the window with the content of the CD 3 Select the language of your choice and click OK 4 The Setup wizard will now guide you through the installation 5 At the end of the installation following screen appears 6 Select the Go to the Thomson Gateway Web Interface if you w...

Page 14: ...uter to your network View Documentation to view the documentation that is available for your Thomson Gateway This list will be automatically updated if you are connected to the Internet Visit Thomson Broadband to visit the online support sections on www thomson broadband com Actual available items may depend on the Setup CD delivered with your Thomson Gateway ...

Page 15: ... the power supply 4 Turn on the Thomson Gateway Configure the Thomson Gateway 1 Open your web browser 2 The Thomson Gateway informs you that you have not yet configured your Thomson Gateway If this window does not appear browse to http dsldevice lan or to the IP address of your Thomson Gateway by default 192 168 1 254 and click Thomson Gateway on the menu on the left hand side 3 Click Setup my Tho...

Page 16: ...E DOC CTC 20080118 0051 v2 0 10 1 Installation ...

Page 17: ...C 20080118 0051 v2 0 11 2 Thomson Gateway Basics 2 Thomson Gateway Basics In this chapter Topic Page Thomson Gateway LED Behaviour 12 Thomson Gateway Web Interface 14 Backing Up Restoring your Configuration 17 ...

Page 18: ...d indicating device malfunction Orange Solid on Bootloader active during upgrade Off Power off Name Colour State Green Blinking Ethernet activity Solid on Ethernet connection no activity Off No Ethernet connection Name Colour State Green Blinking Wireless activity WPA 2 encryption Solid on No wireless activity WPA 2 encryption Amber Blinking Wireless activity WEP encryption Solid on No wireless ac...

Page 19: ...SL line synchronisation Solid on DSL line synchronised Off No DSL line Name Colour State Green Blinking Internet activity Solid on Internet connectivity no activity Red Solid on Internet connection setup failed Off No Internet connection Name Colour State Green Solid on VoIP service up Blinking VoIP activity Off VoIP service down LED Status Description Off No connection on this port Solid on Ether...

Page 20: ... web browser 2 Browse to http dsldevice lan or to the IP address of your Thomson Gateway by default 192 168 1 254 3 If you have protected your Thomson Gateway with a user name and password the Thomson Gateway will prompt you to enter these Enter your user name and password and click OK 4 The Thomson Gateway Web Interface appears If your computer runs Windows Vista or Windows XP you can also access...

Page 21: ...dband connections Toolbox Allows you to assign games or applications to a device and secure your Internet connection Home Network Allows you to manage your local network Language Bar The language bar is located in the top banner and allows you to change the language of the Thomson Gateway Web interface Label Description 1 Menu 2 Language Bar 3 Navigation Bar 4 Notification Area 5 Content pane 6 Ta...

Page 22: ... notification area is located under the Navigation Bar and is used to display Error messages indicated by a red traffic light Warnings indicated by an orange traffic light Information indicated by a green traffic light Content pane The content pane is located at the centre of the page and displays the information and configurable items of the selected topic Tasks To allow a quick configuration of ...

Page 23: ...ace 2 On the Thomson Gateway menu click Configuration 3 In the Pick a task list click Save or Restore Configuration 4 Under Backup current configuration click Backup Configuration Now 5 The Thomson Gateway prompts you to save your file 6 Save your file to a location of your choice Restoring your configuration Proceed as follows 1 Browse to the Thomson Gateway Web Interface 2 On the Thomson Gateway...

Page 24: ...E DOC CTC 20080118 0051 v2 0 18 2 Thomson Gateway Basics ...

Page 25: ... DOC CTC 20080118 0051 v2 0 19 3 Adding New Devices to your Network 3 Adding New Devices to your Network In this chapter Topic Page Adding a Computer to your Network 20 Adding a Phone to your Network 23 ...

Page 26: ...allation use the same procedure on the computer that you want to add At a specific point in the installation the Setup wizard will inform you that the Thomson Gateway has already been configured Select No and click Next to continue Manual Installation You can also manually add a new computer to your local network Connecting a computer using Wireless Connecting a computer using Ethernet ...

Page 27: ...f the following If one of your computers is already connected to your network 1 Browse to the Thomson Gateway Web Interface on a computer that is already connected to your network 2 On the Home Network menu click Wireless 3 In the upper right corner click Details 4 The wireless Access Point page appears Under Configuration you can find the network name SSID Security you can find the encryption If ...

Page 28: ...ter must be configured to obtain an IP address automatically This is the default setting Procedure Proceed as follows 1 Connect one end of the yellow Ethernet cable to one of the yellow Ethernet port s of your Thomson Gateway 2 Connect the other end of the yellow Ethernet cable to your computer 3 Your computer is now connected to your network No additional configuration is needed ...

Page 29: ...e Before you can make a phone call over the Internet you must 1 Connect your phone to the Thomson Gateway For more information see 3 2 1 Connecting Phones to the Thomson Gateway on page 24 2 Configure the telephone services on your Thomson Gateway For more information see 3 2 2 Configuring your Thomson Gateway on page 25 After the Installation In 4 2 Telephony Features on page 39 we will take a cl...

Page 30: ...e same telephone set that you use for VoIP calls If this is not the case no additional connections are needed Emergency calls If the device is not powered the Thomson Gateway will automatically select the analogue signal if connected So you still will be able to make emergency calls This is only required if you still want to make phone calls using the analogue telephone line Be aware that if the P...

Page 31: ...on Gateway Web Interface 2 On the Toolbox menu click Telephony 3 In the Navigation Bar click Configure 4 Select Service Enabled 5 Click Apply Assign Phone Numbers To configure your Internet SIP telephone numbers 1 Browse to the Thomson Gateway Web Interface 2 On the Toolbox menu click Telephony 3 In the Navigation Bar click Configure Assign phone numbers to the ports If you want to use the same nu...

Page 32: ...e Thomson Gateway 3 Make sure the Internet telephony service is enabled and configured 4 The Voice LED must be solid green 5 Pick up your phone wait for the dialling tone and dial the number If you dial a after the phone number the phone number will be called instantly The phone s attached to the Thomson Gateway can receive incoming VoIP calls as long as your Thomson Gateway is turned on and the V...

Page 33: ...number to both phone ports Procedure Proceed as follows 1 Browse to the Thomson Gateway web pages 2 On the Toolbox menu click Telephony 3 In the Navigation Bar click Configure 4 In the Pick a task list click Use multiple identities 5 Click Add 6 Enter another URI your user name and password 7 Choose the phone port for which you want to use this telephone number 8 Click Apply The phone numbers are ...

Page 34: ...E DOC CTC 20080118 0051 v2 0 28 3 Adding New Devices to your Network ...

Page 35: ...r look at following features Feature availability Depending on the configuration offered by your Internet Service Provider ISP some features may not be available on your Thomson Gateway For more information contact your ISP Topic Page Sharing Content on your Network 30 Telephony Features 39 Universal Plug and Play 46 Assigning a service HTTP FTP to a computer 53 Dynamic DNS 55 ...

Page 36: ...d A FAT32 formatted USB storage device Procedure Proceed as follows 1 Connect your USB storage device to the Thomson Gateway 2 Configure Content Sharing on the Thomson Gateway Connect your USB storage device to the Thomson Gateway Plug your USB memory stick or external hard disk in one of the USB master port s of your Thomson Gateway To format your device for FAT32 consult the help of your operati...

Page 37: ...ing on the Thomson Gateway If you want to Simply share your data and media with other users on the network proceed with 4 1 1 Setting Up the File Server on page 32 Share your media with media devices like an IP Set Top Box proceed with 4 1 3 Using UPnP AV to Share Content with Media Devices on page 36 ...

Page 38: ...lick Server Enabled It is also recommended to complete in following fields Server Name You will use this name to access the Thomson Gateway If you leave this field empty you can only access your USB storage device by entering the IP address by default 192 168 1 253 Server Description Here you can add a short description for what kind of data is stored on the USB storage device Workgroup Enter the ...

Page 39: ... Gateway are listed as folders If the storage device has multiple partitions an index number will be added at the end for example Disk_a1 and Disk_a2 If the partition is a managed partition the Media and Shared folders will be displayed instead For more information on managed partitions see 4 1 2 Managing your Shared Content on page 35 4 If you plan to frequently use this folder it might be useful...

Page 40: ...n the Server Address box type smb server name where server name is the Server Name you assigned to your USB storage device So in our example we will type smb Thomson 4 The SMB Mount window appears Select the shared folder you want to mount and click OK 5 The SMB CIFS Filesystem Authentication window appears You do not need to authenticate click OK 6 Your USB storage device is now mounted and is di...

Page 41: ...n your USB storage device The Thomson Gateway will create them automatically Procedure Proceed as follows 1 Browse to the Thomson Gateway Web Interface 2 On the Tools menu click Content Sharing 3 In the Navigation Bar click Configure 4 Under List of connected disks click the radio button next to the partition you want to configure as Managed Partition 5 Click Apply Result The Thomson Gateway creat...

Page 42: ...s are stored on a USB storage device connected to the Thomson Gateway Procedure Proceed as follows 1 Enable UPnP AV on the Thomson Gateway 2 Select your USB storage device as managed partition Enable UPnP AV on the Thomson Gateway Proceed as follows 1 Browse to the Thomson Gateway Web Interface 2 On the Tools menu click Content Sharing 3 In the Navigation Bar click Configure 4 Under UPnP AV Media ...

Page 43: ...your login account is not yet configured with a password 1 Browse to the Thomson Gateway Web Interface 2 On the Toolbox menu click User Management 3 In the Pick a task list click Change my password 4 Leave the Old Password box empty 5 Type your new password both in the New Password box and Confirm New Password box Configure FTP access for your shared content Proceed as follows 1 Browse to the Thom...

Page 44: ...On the Thomson Gateway network you can also FTP to the local address 192 168 1 253 Additional configuration As you may know the IP address of your Internet connection changes frequently This implies that the link to the FTP server will also change every time the public IP changes With Dynamic DNS you can assign a host name to the IP address for example mygateway dyndns org For more information see...

Page 45: ...tting the Most Out of Your Thomson Gateway 4 2 Telephony Features Contents In this chapter we will have a closer look at some interesting telephony features Topic Page Address Book 40 Telephony services 41 Viewing Telephony Statistics 45 ...

Page 46: ...vided per contact is optional except for the Last and First Name and can be updated or completed at any time Using the Address book The contact details of a contact in your Address book allow you to directly make a call or send a message from out the Thomson Gateway web interface Per contact you can click if available Business to make a call to the contact s business telephone number Home to make ...

Page 47: ...O PSTN Hold put an active call on hold Mwi message waiting indication Transfer call transfer between local ports Waiting incoming call while active call indication Waitingoncall call waiting active for only one call Checking which services that you can use To check which services you can use 1 Browse to the Thomson Gateway Web Interface 2 On the Tools menu click Content Sharing 3 In the Navigation...

Page 48: ... number to which a call is forwarded to when the CFNR timer expires CFU destination or Call Forwarding Unconditional is the telephone number to which an incoming call is always forwarded to CFBS destination or Call Forwarding on Busy Subscriber is the telephone number to which an incoming call is forwarded to when your telephone is busy Using switching order commands In order to use switching orde...

Page 49: ...ll and a call on hold R 2 To switch between an active call and an incoming call R 2 Action Press Illustration To establish a conference call or 3 party connection R 3 During 3 pty put B and C on hold R 2 Action Press Illustration C B A active C B A on hold A presses R1 C B A dial tone on hold C B A active on hold A presses R9 C B A active C B A active incoming A presses R1 C B A active C B A activ...

Page 50: ...hen you want to Activate CCBS when you want to set up a call to a busy subscriber Press R 5 During 3 pty retrieve B and C R 3 Action Press Illustration Transfer a call R 4 Action Press Illustration C B A active active C B A on hold on hold A presses R3 C B A active C B A on hold active A presses R4 ...

Page 51: ...coming calls Successful outgoing calls Failed outgoing calls Accessing the Telephony Statistics page Proceed as follows 1 Browse to the Thomson Gateway Web Interface 2 On the Toolbox menu click Telephony 3 The Address Book page appears Call Statistics The Call Statistics page shows you the number of Successful incoming calls Missed incoming calls Successful outgoing calls Failed outgoing calls for...

Page 52: ...nterface without having to open the Thomson Gateway Web Interface For more information see Accessing Your Thomson Gateway with UPnP Connect disconnect without having to open the Thomson Gateway Web Interface For more information see Managing your Internet connection with UPnP Automatic port configuration for UPnP enabled games and applications You do not have to create port to run services on a co...

Page 53: ...menu click Network 2 The Network window appears 3 Right click your Thomson Gateway displayed as THOMSON TGXXX and click View device web page 4 The Thomson Gateway Web Interface appears Windows XP If you computer runs Windows XP 1 Go to My Network Places 2 The My Network Places window appears 3 Double click your Thomson Gateway displayed as THOMSON TGXXX 4 The Thomson Gateway Web Interface appears ...

Page 54: ...N TGXXX 4 If you are currently Connected to the Internet click Disable to disconnect from the Internet Not connected to the Internet click Enable to connect to the Internet Windows XP Proceed as follows 1 On the Windows Start menu click Settings Control Panel 2 The Control Panel window appears Click Network and Internet Connections Internet Connections 3 The Network Connections window appears 4 If...

Page 55: ...9 4 Getting the Most Out of Your Thomson Gateway Disabling this feature To prevent that users can connect disconnect you can enable Extended Security For more information see 4 3 3 Configuring UPnP on the Thomson Gateway on page 50 ...

Page 56: ...k box to enable UPnP Clear the Use UPnP check box to disable UPnP 4 Click Apply Extended Security If Extended Security is enable only limited UPnP operation between the host and the Thomson Gateway is allowed A local host is not allowed to connect disconnect the Thomson Gateway Internet connection You can then only connect disconnect the Internet connection on the Thomson Gateway Web Interface Ena...

Page 57: ...ick Add or Remove Programs 3 The Add or Remove Programs window appears Click Add Remove Windows Components 4 The Windows Components Wizard appears In the Components list select Networking Services and click Details 5 The Networking Services window appears Select Universal Plug and Play or UPnP User Interface and click OK 6 Click Next to start the installation and follow the instructions in the Win...

Page 58: ... click Start 2 Select Settings Control Panel Add or Remove Programs 3 In the Add or Remove Programs window click Add Remove Windows Components 4 The Windows Components Wizard appears Select Networking Services in the Components list and click Details 5 The Networking Services window appears Select Internet Gateway Device Discovery and Control Client and click OK 6 Click Next to start the installat...

Page 59: ...n Gateway has to decide to which computer he will have to send this message If the incoming message is a response to an outgoing message originating from one of your computers the Thomson Gateway sends the incoming message to this computer If your are running a server or an application that acts as a server for example a HTTP server internet game the initial message will come from the internet and...

Page 60: ...cific computer Proceed as follows to do so 1 Browse to the Thomson Gateway Web Interface 2 On the Toolbox menu click Game Application Sharing 3 In the Pick a task list click Assign a game or application to a local network device 4 In the Game or application list click the service you want to run on the computer For example HTTP Server World Wide Web 5 In the Device list select the computer to whic...

Page 61: ... Dynamic DNS service providers www dyndns org www no ip com www dtdns com Procedure Proceed as follows 1 Browse to the Thomson Gateway Web Interface 2 On the Toolbox menu click Dynamic DNS 3 On the Navigation Bar click Configure 4 Select the Enabled check box 5 If necessary select the broadband connection to which you want to assign the Dynamic DNS host name in the Interface list 6 Type the user n...

Page 62: ...E DOC CTC 20080118 0051 v2 0 56 4 Getting the Most Out of Your Thomson Gateway ...

Page 63: ... offers you following tools to protect your wireless network from intruders Encryption Access Control Disabling SSID Broadcast As you will find out in the following sections not all of these security measures are hard to crack But all together it may discourage some hackers to break into you network ...

Page 64: ...s key before they can connect to the Thomson Gateway WEP Encryption The first encryption type used for wireless connections Like WPA PSK it uses a user defined key but WEP has been proven to have some security issues We strongly recommend you to use WPA PSK instead Configuring the wireless encryption Proceed as follows 1 Open the Thomson Gateway Web Interface 2 On the left menu click Home Network ...

Page 65: ... length a higher key length offers higher security 3 In the Encryption key box type a Network key of your choice If you are using A 64 bit key Type 10 hexadecimal characters characters from 0 to 9 and from A to F or 5 alphanumeric characters A 128 bit key Type 26 hexadecimal characters characters from 0 to 9 and from A to F or 13 alphanumeric characters 4 Click Apply 5 Configure your wireless clie...

Page 66: ...2 is the most secure version but not all wireless clients already support it Before you select this version make sure all of your wireless clients support it WPA WPA2 If not all of your wireless clients support WPA2 or you are not sure if they support WPA2 we recommend you to choose WPA WPA2 Wireless clients that support WPA2 will use WPA2 the others will use WPA WPA If none of your wireless clien...

Page 67: ... In the Navigation Bar click Configure 6 Under Security you can set the Allow New Devices property to New stations are allowed automatically New stations are allowed via registration New stations are not allowed 7 Select the option of your choice and click Apply New stations are allowed automatically Access control is disabled All wireless client can connect if they use the correct SSID and encryp...

Page 68: ...o add new wireless devices to the access control list 1 Browse to the Thomson Gateway Web Interface 2 On the Home Network menu click Devices 3 In the Pick a task list click Search for wireless devices 4 The Thomson Gateway is now in registering mode and will add all devices that use the correct SSID and encryption to the access control list During this phase the WLAN LED colour will switch between...

Page 69: ... configured with the correct wireless settings that try to connect to the Thomson Gateway will be added to the list of allowed devices 4 Depending on your wireless client adapter a wireless icon may become green or a message similar to the following may appear Successfully joined Wireless network Thomson123456 5 After one minute the Thomson Gateway locks the Access Control List again Some wireless...

Page 70: ...s Users will have to enter the Network Name manually if they want to connect to your wireless network Security This was the first method to secure a WLAN because you have to know the Network Name in order to access the wireless network With the correct tools hackers can still find out which SSID you are using But you can see it as a first step in discouraging them to try and break in to your wirel...

Page 71: ...E DOC CTC 20080118 0051 v2 0 65 6 Internet Security 6 Internet Security Overview The Thomson Gateway offers you various options to secure your network Topic Page Firewall 66 Web site Filtering 67 ...

Page 72: ...nd click Apply Creating a new security level If you do not find a security level up to your need you are able to create a new security level Proceed as follows 1 In the Toolbox menu click Firewall 2 In the upper right corner click Configure 3 In the Pick a task list click Create a new Security Level 4 In the Name box type a name for the new security level 5 In the Clone from existing Security Leve...

Page 73: ...ed as follows 1 Enable Web site filtering and specify a default action 2 Configure the exceptions Enable Web site filtering and specify a default action Proceed as follows 1 Browse to the Thomson Gateway Web Interface 2 On the Toolbox menu click Web Site Filtering 3 On the Navigation Bar click Configure 4 Select the Use Address Based Filter check box 5 In the Action for Unknown Sites select the ac...

Page 74: ...ple you are allowing provider com but you want to block access to mail provider com Procedure Proceed as follows 1 Browse to the Thomson Gateway Web Interface 2 On the Toolbox menu click Web Site Filtering 3 Select the Use Address Based Filter check box 4 Type the URL of the Web site you want to block for example mail provider com in the Web Site box 5 In the Action list click Block if you want to...

Page 75: ...exception for a specific site Allow is selected under Action for Unknown Sites and you want to make an exception on a block redirect rule For example you are blocking bank com but you want to allow access to netbanking bank com Procedure Proceed as follows 1 Type the URL of the Web site you want to allow for example netbanking bank com in the Web Site box 2 Click Allow in the Action list 3 Click A...

Page 76: ...edure Proceed as follows 1 Type the URL of the Web site you want to redirect for example cracks am in the Web Site box 2 Click Redirect in the Action list 3 Type the URL of the Web site you want to redirect to for example mycompany com internetpolicy htm in the Redirect box 4 Click Add ...

Page 77: ... box 2 Click Redirect in the Action list 3 Type the URL of the Web site you want to redirect to for example mycompany com internetpolicy htm in the Redirect box 4 Click Add 5 Type the URL of the Web site you want to redirect to for example mycompany com internetpolicy htm in the Web Site box 6 Click Allow in the Action list 7 Click Add ...

Page 78: ...E DOC CTC 20080118 0051 v2 0 72 6 Internet Security ...

Page 79: ...ing your Thomson Gateway If the suggestions do not resolve the problem look at the support pages on http www thomson broadband com or contact your service provider For Internet connection troubleshooting refer to the provided Installation and Setup Guide Topics In this chapter General Thomson Gateway Troubleshooting Voice over IP Troubleshooting Reset to Factory Defaults ...

Page 80: ...c OS X 1 On your desktop double click the CD icon 2 Double click Menu Your Thomson Gateway has not been found If you see this error during setup check whether The Thomson Gateway is turned on and fully initialized Your computer has a valid IP address that is any address but 0 0 0 0 No dedicated firewall device or router is placed between your computer and the Thomson Gateway No personal network se...

Page 81: ...l Thomson Gateway unreachable If your Thomson Gateway cannot be reached due to misconfiguration you might consider a hardware reset to factory defaults as described in 7 4 Reset to Factory Defaults on page 79 Poor Thomson Gateway performance Make sure that the Thomson Gateway is installed and configured as instructed in 1 Installation on page 3 or as instructed by the Service Provider The power re...

Page 82: ...ing 7 2 1 Wired Connection Troubleshooting LAN LED does not light up Make sure that The LAN cable is securely connected to the 10 100Base T port You are using the correct cable type for your Ethernet equipment that is UTP CAT5 with RJ 45 connectors ...

Page 83: ...r directing the Thomson Gateway s antenna s for optimal performance Make sure that the wireless client adapter is enabled message like radio on Poor Wireless Connectivity or Range Try the following Change the wireless channel Make sure both the wireless client adapter and the Thomson Gateway are allowed to connect through wireless channels as defined for local regulatory domain Check the location ...

Page 84: ... are on Calling over PSTN If you have problems calling via the regular phone line check whether Your telephone is correctly connected to the Thomson Gateway Your telephone is working on the PSTN network Connect your phone directly to PSTN Try to make a phone call The Forced FXO service is activated or whether your service provider requested you to dial an extra prefix for making calls via PSTN Pro...

Page 85: ...r WLAN clients will have to be re associated as described in 3 1 1 Connecting a computer using Wireless on page 21 Methods You can choose between Software Reset Hardware Reset Software Reset Proceed as follows 1 Browse to the Thomson Gateway Web Interface 2 On the Thomson Gateway menu click Configuration 3 In the Pick a task list click Reset my Thomson Gateway to default settings 4 The Thomson Gat...

Page 86: ...unfolded paperclip to push the recessed Reset button on the back panel Push it until the Power LED lights red this will take about 7 seconds 3 Release the Reset button 4 The Thomson Gateway restarts Your system administrator may have disabled the physical reset button of the Thomson Gateway In this case a hardware reset to defaults is not possible ...

Page 87: ......

Page 88: ...THOMSON Telecom Belgium Prins Boudewijnlaan 47 2650 Edegem www thomson broadband com Thomson 2008 All rights reserved E DOC CTC 20080118 0051 v2 0 ...

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