THOMSON SPEEDTOUCH 510V4 User Manual Download

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Chapter 6

Troubleshooting

E-DOC-CTC-20050429-0095 v1.0

6 Troubleshooting

Introduction

This chapter suggest solutions for problems you may encounter while installing or
configuring your SpeedTouch™.
If the suggestions do not resolve the problem, look at the support pages on

http://

www.speedtouch.com/support

or contact your service provider.

For Internet connection troubleshooting, refer to the provided Installation and Setup
Guide.

Summary of Contents for SPEEDTOUCH 510V4

Page 1: ...SpeedTouch 510v4 Residential ADSL Gateway User s Guide Release R4 3 1 ...

Page 2: ......

Page 3: ...SpeedTouch 510v4 User s Guide R4 3 1 ...

Page 4: ...er countries UNIX is a registered trademark of UNIX System Laboratories Incorporated Apple and Mac OS are registered trademarks of Apple Computer Incorporated registered in the United States and other countries Adobe the Adobe logo Acrobat and Acrobat Reader are trademarks or registered trademarks of Adobe Systems Incorpo rated registered in the United States and or other countries Netscape and Ne...

Page 5: ...LED Behaviour 8 1 3 How to Access your SpeedTouch 10 1 3 1 Access via the Web Interface 11 1 3 2 Access via CLI 12 1 3 3 Access via FTP 14 1 3 4 Remote Assistance 17 2 Local Network Setup 19 3 Internet Connectivity Dial In Clients 21 3 1 SpeedTouch Web Pages 23 3 2 IGD Control Agent 25 3 3 MS Windows XP BroadBand Connection 27 3 4 Mac OS X PPPoE Dial in Client 31 4 SpeedTouch Web Interface 33 ...

Page 6: ...t to Factory Defaults 47 4 3 7 Event Logs 48 4 3 8 Update 49 4 4 Broadband Connection 50 4 4 1 Connectivity Check 51 4 4 2 DSL Connection 52 4 4 3 Internet Services 53 4 4 4 Internet Service Settings 54 4 5 Toolbox 55 4 5 1 Remote Assistance 56 4 5 2 Game Application Sharing 57 4 5 3 Defined Games Applications 58 4 5 4 Game or Application Definition 59 4 5 5 New Game or Application 60 4 5 6 Firewa...

Page 7: ...IP 70 4 6 4 Interfaces 71 4 6 5 Interface Settings 72 4 6 6 DHCP Pool 73 5 Software Upgrade 75 5 1 Upgrade Wizard on Setup CD 76 6 Troubleshooting 79 6 1 General SpeedTouch Troubleshooting 80 6 1 1 Ethernet Troubleshooting 81 6 1 2 Upgrade Troubleshooting 82 6 2 UPnP on Windows XP Systems 83 6 3 Reset to Factory Defaults 85 ...

Page 8: ...Contents E DOC CTC 20050429 0095 v1 0 iv ...

Page 9: ...ntation and software updates THOMSON continuously develops new solutions but is also committed to improve its existing products For more information on THOMSON s latest technological innovations documents and software releases visit us at www speedtouch com A note provides additional information about a topic A tip provides an alternative method or shortcut to perform an action A caution warns you...

Page 10: ...About this User s Guide E DOC CTC 20050429 0095 v1 0 2 ...

Page 11: ...ore information on how to set up your SpeedTouch installation and wiring and how to do a first Internet connection setup refer to the provided Installation and Setup Guide Contents This User s Guide will assist you in configuring your SpeedTouch Safety instructions Before connecting the SpeedTouch please read the SpeedTouch Quick Installation Guide and the Safety Instructions and Regularity Notice...

Page 12: ...C CTC 20050429 0095 v1 0 4 1 1 SpeedTouch Features Introduction Your SpeedTouch offers you a wide range of outstanding features In this section you will find a comprehensive overview of the Hardware Specifications Software Features ...

Page 13: ...h ADSL ISDN variant Physical interfaces WAN One RJ 11 port for ADSL POTS or ADSL ISDN connection LAN Depending on the variant you purchased your SpeedTouch is equipped with A single RJ 45 port for Ethernet connection 10 100Base T A four RJ 45 port 10 100Base T Ethernet switch Power inlet LEDs LED indicators for all interfaces Power requirement Power supply Depending on the variant you purchased 9V...

Page 14: ...r Static routing automatic routes PPP LAN IP address multi homing Services UPnP with NAT traversal capability enables game technologies Xbox live Direct X and many others enables conferencing functions of Microsoft Messenger Transparent bridging IEEE802 1D PPPoE routing bridging with integrated PPP Relay PPPoA routing PPPoA to PPTP relaying IP routing with static routing packet classified routing ...

Page 15: ...nt Multi level user protection Event logging DHCP server client and relay DHCP to PPP spoofing DNS server client and relay Time synchronization SNTPv1 SNTPv2 SNTPv3 and SNTPv4 System logging SNMPv1 agent with MIB II Firmware upgradeable via upgrade wizard on Setup CD ...

Page 16: ... Power On Self Test POST Indicator Description Logo Name Colour State Power System Off Power off Green On Power on normal operation DSL WAN Off No DSL line Amber Flashing DSL line synchronisation pending On DSL line synchronised Green Amber Toggling DSL line synchronised and end to end connection pending Green On DSL line synchronised and end to end connection active LAN Off No Ethernet link Green...

Page 17: ...ng on the SpeedTouch product you are using a second LED A may be provided to indicate the 10 100Base T selection Indicator Description Name LED Status A Optional Integrity Activity Off No connection on this port On Ethernet link up Flashing Data is flowing from to this port B 10 100Base T Off 10Base T Ethernet connection On 100Base T Ethernet connection A B ...

Page 18: ...information see 1 3 1 Access via the Web Interface on page 11 Command Line Interface CLI Fine tune your SpeedTouch configuration For more information see 1 3 2 Access via CLI on page 12 File Transfer Protocol FTP Backup and restore data on your SpeedTouch For more information see 1 3 3 Access via FTP on page 14 Remote Assistance Allow a remote user to help you configuring your SpeedTouch For more ...

Page 19: ...254 3 As a result the SpeedTouch Home page appears from where you can navigate to all the configurable aspects of the SpeedTouch For more information on the web pages see 4 SpeedTouch Web Interface on page 33 You can access the pages via the http protocol For remote assistance the secure version https in combination with certificates is used provide your ISP with the https link user name and passw...

Page 20: ... session This requires that TCP IP connectivity exists between the host from which the Telnet session is opened and the SpeedTouch Your SpeedTouch and the connected PC must have an IP address in the same subnet Quote site commands over FTP For more information see Quote site command on page 16 For information on CLI commands see the SpeedTouch CLI Reference Guide ...

Page 21: ...indows XP for instance 1 On the Windows task bar click Start 2 Select All Programs Accessories Command Prompt In the Command Prompt window At the prompt type telnet followed by the IP address of your SpeedTouch default is 192 168 1 254 The default user is Administrator and the default password is blank Username Administrator ______ SpeedTouch ___ _____ Version 5 3 _____ __ _ _____ ___ Copyright c ...

Page 22: ...our SpeedTouch default is 192 168 1 254 3 Enter your SpeedTouch security user name and password 4 The example below shows an FTP session to the SpeedTouch file system File system structure The structure of the file system is very simple It consists of a single root directory called root and a subdirectory called dl The root directory contains all the necessary files for the SpeedTouch to boot corr...

Page 23: ... write dl read write Command You can use to cd access another directory than the one currently open Example ftp cd dl dir list the directory files Example ftp dir bin set the transfer mode to binary hash turn on the hashing option put upload files Example ftp put C MyBackupFiles user ini A configuration file must be uploaded to the dl directory get download files Example ftp get user ini Downloadi...

Page 24: ...CLI Reference Guide Turn on the hashing option to see the progression of the file transfer At the ftp prompt type hash and press Enter home doejohn 1 ftp 192 168 1 254 Connected to 192 168 1 254 220 Inactivity timer 120 seconds Use site idle secs to change Name 192 168 1 254 doejohn 331 SpeedTouch 00 90 D0 01 02 03 User doejohn OK Password requir ed Password 330 OK ftp ftp bin 200 TYPE is now 8 bi...

Page 25: ...mote Assistance 3 Click Enable Remote Assistance 4 Provide the following parameters to your helpdesk URL the HTTPS link User name Password 5 Your ISP is now able to access your SpeedTouch via the secure HTTPs link in combination with the provided certificate a secure authentication mechanism Disabling remote access To disable remote assistance 1 Go to the SpeedTouch pages as described in 1 3 1 Acc...

Page 26: ...Chapter 1 Your SpeedTouch E DOC CTC 20050429 0095 v1 0 18 ...

Page 27: ...variants feature 10 100Base T auto sensing MDI MDI X Ethernet ports you can use any type of full wired LAN cable to connect your equipment Standard wiring procedure Use the LAN cable provided to wire your computer s Ethernet port to one of the SpeedTouch s Ethernet port s In case of a single Ethernet port SpeedTouch you will need an external hub or switch to connect multiple computers In case of a...

Page 28: ...gs 1 Go to the SpeedTouch web pages 2 In the menu select Home Network Devices 3 Click the name of your device or if the device s settings haven t been personalised yet click the MAC address of the device 4 On the top right click Configure 5 Now you can change the device s name lock its IP address and assign applications and services to the device ...

Page 29: ...e service profile you selected to configure the SpeedTouch and should correspond with the Service Provider s requirements If your ISP provides PPPoE for instance you should configure PPPoE More information on connection protocols can be found in the Internet Connection Configuration Guide Dial in clients There are different ways of dialling in depending on the operating system on your PC and your ...

Page 30: ...viour over the virtual Ethernet segment To be able to use a broadband dial in application on your computer for connecting to the Internet the SpeedTouch needs to be configured for Bridged Ethernet or Routed PPPoE with PPPoE relay via the SpeedTouch Home Install Wizard on the Setup CD or the embedded Easy Setup If this computer runs MS Windows XP you can use the MS Windows XP broadband dial in clie...

Page 31: ...puter and browse to the SpeedTouch web pages see 1 3 1 Access via the Web Interface on page 11 for more information By default the SpeedTouch shows you the Home page 2 Click Connect at the appropriate broadband connection You might be requested to enter your user name and password As a result SpeedTouch s embedded PPP dial in client establishes the Internet connection 3 Now you can surf the Intern...

Page 32: ...t session To close an active PPP connection 1 Go to the SpeedTouch Home page 2 Click Disconnect at the appropriate broadband connection As a result the SpeedTouch s embedded PPP dial in client will close the Internet connection The Internet Link status will change to Disconnected and your PC is off line ...

Page 33: ... page 84 UPnP must be enabled on your SpeedTouch To enable UPnP see 4 5 2 Game Application Sharing on page 57 Starting an Internet session Proceed as follows 1 In the Windows task bar click Start 2 Select Settings Control Panel 3 The Control Panel window appears Go to Network and Internet Connections Network Connections 4 The Network Connections window appears You will find an Internet Gateway ico...

Page 34: ...llows 1 In the Windows task bar click Start 2 Select Settings Control Panel Network and Internet Connections Network Connections 3 In the Network Connections window right click the Internet Connection icon and select Disconnect to close the session 4 As a result the SpeedTouch s embedded PPP dial in client will close the Internet connection The Internet Gateway icon displays Disconnected and your ...

Page 35: ...1 On the Start menu click Settings Control Panel 2 The Control Panel window appears Go to Network and Internet Connections Network Connections 3 In the Network Tasks menu click Create a new connection The New Connection Wizard appears Click Next 4 Select Connect to the Internet and click Next 5 Select Set up my connection manually and click Next 6 Select Connect using a broadband connection that r...

Page 36: ...ion will be available to any user or only to yourself 9 Fill in the Internet account information This information should be provided by your service provider 10 At the end of the configuration the following window appears Click Finish to complete the configuration The Connect YourISP window see below appears ...

Page 37: ...rISP 2 The Connect YourISP window appears 3 If requested enter user name and password for your user account at the Service Provider 4 Click Connect 5 As soon as the connection is established the Connection message box and Dialup window are minimised into an icon in the notification area 6 You can open your web browser and surf the Internet If you are using the Classic Start menu click Start Settin...

Page 38: ...On the Start menu point Connect To and click the name of the connection you ve created for example YourISP 2 The YourISP Status window appears 3 Click Disconnect 4 The connection is released As a result no Internet connectivity exists any more If you are using the Classic Start menu go to Start Settings Network and Dial up connections YourISP ...

Page 39: ...On the Apple menu click System Preferences 2 In the System Preferences window click the Network icon 3 The Network window appears Make sure Built in Ethernet is selected in the Show list and click the PPPoE tab 4 Enter the Account Name and Password provided by your Service Provider 5 Click Apply Now Select Save password in case you want the computer to remember the password for this account name O...

Page 40: ...an open your web browser and surf the Internet Terminating a broadband Internet session Proceed as follows 1 Click the Internet Connect dockling 2 The following window appears Make sure Built in Ethernet is selected in the Configuration list 3 Click Disconnect 4 The connection is released As a result no Internet connectivity exists any more If the Internet Connect dockling is not available go to t...

Page 41: ...nterface to the software installed on the device It allows easy setup and management of the SpeedTouch via your web browser form any PC connected to the SpeedTouch See 1 3 1 Access via the Web Interface on page 11 to access the pages SpeedTouch documentation Consult The SpeedTouch Installation and Setup Guide for more information on setup and installation procedures ...

Page 42: ...C CTC 20050429 0095 v1 0 34 4 1 Navigation Navigation components The SpeedTouch web interface consists of following components Menu Language Bar Navigation Bar Notification Area Tasks Menu Tasks Navigation bar Notification area Language bar ...

Page 43: ...des basic information on the SpeedTouch Broadband Connection Allows you to view configure your broadband connections Toolbox Allows you to assign games or applications to a device and secure your Internet connection Home Network Allows you to manage your local network Collapsing and expanding the menu You are able to collapse expand the menu by clicking the arrow located on the top of the menu ...

Page 44: ...50429 0095 v1 0 36 4 1 2 Language Bar Language bar The language bar is located under the SpeedTouch logo and allows you to change the language of the SpeedTouch web interface The language bar will only be shown if more than one language is available ...

Page 45: ...o change your password or switch to another user View the current position on the SpeedTouch web interface Get context related Help information Display level Depending on the page you are viewing following buttons will be available Overview to view a summary of the current status or configuration Details to view more detailed information on the current status or configuration Configure to change t...

Page 46: ...tion area The notification area is located under the Navigation Bar and is used to display Error messages indicated by a red traffic light Warnings indicated by an orange traffic light Information indicated by a green traffic light If none of these events occur the notification area will not be shown ...

Page 47: ...ace E DOC CTC 20050429 0095 v1 0 39 4 1 5 Tasks Tasks To allow a swift configuration of your SpeedTouch some pages may offer you a number of related tasks These tasks will guide you to the page where you can perform the selected task ...

Page 48: ...Interface E DOC CTC 20050429 0095 v1 0 40 4 2 Home SpeedTouch home page The SpeedTouch home page gives you a short overview of all the configurable aspects of the SpeedTouch SpeedTouch Broadband Connection Toolbox Home Network ...

Page 49: ... v1 0 41 4 3 SpeedTouch The SpeedTouch menu The SpeedTouch menu consists of following items Information Configuration Event Logs Update The SpeedTouch page The SpeedTouch page gives you some basic information on the SpeedTouch Product Information Configuration ...

Page 50: ...dTouch Web Interface E DOC CTC 20050429 0095 v1 0 42 4 3 1 Information Information The Information page summarizes important information on your SpeedTouch You may need this information when you contact your helpdesk ...

Page 51: ...p Wizard This wizard helps you configure your SpeedTouch Internet connection To configure the SpeedTouch using the SpeedTouch Easy Setup wizard 1 On the left menu click SpeedTouch 2 In the Pick a task list click Set up 3 The Easy Setup wizard will now guide you through the configuration of your SpeedTouch ...

Page 52: ...estart Accessing the Restart page Proceed as follows 1 On the left menu click SpeedTouch 2 In the Pick a task list click Restart Restarting your SpeedTouch Proceed as follows 1 Click Yes restart my SpeedTouch 2 The SpeedTouch restarts 3 The SpeedTouch returns to the Home page ...

Page 53: ...the current configuration If you want to Reconfigure your SpeedTouch Click Configuration Wizard under Service Configuration For more information see 4 3 2 SpeedTouch Easy Setup on page 43 Configure the time settings of your SpeedTouch Select Auto configuration if you want the SpeedTouch to use a time server to synchronise its clock to a dedicated time server Clear Auto configuration to manually co...

Page 54: ... the Pick a task list click Save or Restore Configuration Saving your current configuration Proceed as follows 1 Click Backup Configuration Now 2 Click Save 3 Choose a location to save your backup file and click Save Restoring a previously saved configuration Proceed as follows 1 Click Browse 2 Select the configuration file you want to restore and click Open 3 Click Restore Configuration Now 4 The...

Page 55: ... changes will be deleted Accessing the Reset to Factory Defaults page Proceed as follows 1 On the left menu click SpeedTouch 2 In the Pick a task list click Return to Factory Default Settings Resetting the SpeedTouch to factory defaults If you want to reset your SpeedTouch to factory defaults click Yes reset my SpeedTouch If you reset your SpeedTouch to factory default settings all active connecti...

Page 56: ...able gives you an overview of the latest event logs that have been recorded since power on The first column of the table indicates the importance of the event log The Category list allows you to filter the events shown in the Recorded Events table For example by clicking Security you can view all security related events for example generated by the SpeedTouch firewall Indicator Description Informa...

Page 57: ...s you to View System Information View information on the current System Firmware Update your SpeedTouch from a remote server Use this option if you want to have yourSpeedTouch check on the internet for new firmware and update if it found one Update from a PC Use this option if you want to install on your SpeedTouch that is located on the PC ...

Page 58: ... items DSL Connection Internet Services The Broadband Connection page The Broadband Connection page gives you a short status overview of the connections configured on the SpeedTouch Click View more to see more information on the selected broadband connection If you configured a dial up connection you are able to establish terminate the connection by clicking Connect Disconnect ...

Page 59: ...ick Broadband Connection 2 In the Pick a task list click Check connectivity to the Internet Checking you Internet Connectivity Proceed as follows 1 In the Internet Service to Check list click the Internet service that you want to check 2 Click Check Connectivity 3 The SpeedTouch lists the test results in the Test Results list Analysing the test results If the test is successful you will get a list...

Page 60: ... Web Interface E DOC CTC 20050429 0095 v1 0 52 4 4 2 DSL Connection Overview Click Overview to view brief information on your DSL connection Details Click Details to view a more detailed information on your DSL connection ...

Page 61: ...ion The Internet Services page displays information on your Internet Connection s To view more detailed information on a specific connection click the View more link of the corresponding connection If you configured a dial up connection you are able to establish terminate the connection by clicking Connect Disconnect ...

Page 62: ...the internet service you want to view Overview The Overview page gives you basic information on the selected Internet Service Details The Details page gives you more detailed information on the selected Internet Service If you configured a connection you are able to establish terminate the connection by clicking Connect Disconnect If you configured a dial up connection you are able to establish te...

Page 63: ... games that you run in your private network towards the internet Firewall Allows you to configure the security level of the SpeedTouch firewall Dynamic DNS Allows you to assign a DNS host name to your broadband connection s User Management Allows you to manage the users configured on your SpeedTouch The Toolbox page The Toolbox page gives you an overview of the available services and their current...

Page 64: ...ck Enable Remote Assistance 3 Pass the information listed under URL Username Password to your technical support in order for them to be able to access your SpeedTouch 4 The remote assistance session ends If the technical support disables remote assistance After 20 minutes of inactivity or after a reboot remote management You must be connected to the Internet to be able to enable remote assistance ...

Page 65: ...om the Internet Configure The Configuration page allows you to Select Use UPnP to enable UPnP on the SpeedTouch Select Use Extended Security to only allow the creation of port maps Assign a game or application to a specific network device Universal Plug and Play is an architecture for transparent peer to peer connectivity of PCs intelligent appliances and wireless devices It enables seamless opera...

Page 66: ...a task list click Modify a game or application The Defined Games Applications page This page gives you an overview of the games and applications defined on your SpeedTouch Each game or application can be assigned to a device on your local network To View the translation rules of a game or application click the name of the rule Change the translation rules of a game or application click the Edit li...

Page 67: ...mically assigned using an outgoing trigger Configure Under Game or Application Name you can Change the name of the game or application Game or Application Definition you can Change the TCP UDP port definition for this game or application Adding a Port Translation rule Proceed as follows 1 In the Protocol list click the protocol the game or application uses 2 In the Port Range box type the port ran...

Page 68: ...roceed as follows 1 Type the name of the game or application in the Name box 2 Click Clone Existing Game or Application if you want to start from the port mappings of the selected game or application Manual Entry of Port Maps if you want to manually configure the port mapping for this game or application 3 The SpeedTouch creates the game or application and takes you to the Game or Application Defi...

Page 69: ...rd to protect your network from all incoming from untrusted site connection requests while permitting safe outgoing connections This is the default Disabled to allow all incoming and outgoing traffic This does not mean the complete SpeedTouch firewall is disabled It means all traffic coming in on one interface and going out on another is allowed but access to the embedded services of the SpeedTouc...

Page 70: ... Configure The Configure page allows you to assign a Dynamic DNS host name to a broadband connection 1 Create an account at the Dynamic DNS service of your choice for example www dyndns org www no ip com www dtdns com GnuDIP for Linux 2 On the Dynamic DNS page click Configure 3 Select Enabled 4 If needed click the broadband connection to which you want to assign the Dynamic DNS hostname in the Int...

Page 71: ... Overview page gives you an overview of the currently configured users and their privileges Clicking the name of a user allows you to edit his user account Configure The Configure page allows you to Click Add to create a new user account Click Delete to remove a user Click Edit to change a user account ...

Page 72: ... Data click on the name of the user you want to edit Editing a user account The Edit User page allows you to Click Reset Password to reset the password of the selected user to the user name So if you reset the password of John his password will be John Change the administration privileges of the selected user You can not change the administration privileges of the account you are logged on to ...

Page 73: ...hanging the default user This page allows you to change the default user If users browse to the SpeedTouch web pages they will be automatically logged in under this account To allow users to automatically log on under this account this default user account must be configured with a blank password ...

Page 74: ...nfigure The name of the new user The administration privileges of the new user The password of the new user will be equal to the user name for example if the user name is John Doe the password will be John Doe Also when resetting a user the password will be changed into the user name You can only add users with less than or equal administration privileges as yourself ...

Page 75: ...vices detected on your local network Interfaces Allows you to view configure the interfaces that are available on the SpeedTouch The Home Network page The Home Network gives you an overview of your SpeedTouch network Viewing client information If you click a on client you will be able to View the client s network settings Configure the client s network settings by clicking Configure ...

Page 76: ...e Configure page gives you an overview of the devices that are currently connected to the SpeedTouch network To Get more information on a specific device click on the name of the device See 4 6 2 Device Settings on page 69 for more information Edit a device from the Detected Device s list click Edit Delete a device from the Detected Device s list click Delete Once a device connects to the SpeedTou...

Page 77: ...rface to which the device is currently connected Addressing allows you to view Physical Address shows the MAC address of the device IP Address Assignment shows whether the device is using a static or dynamic IP address IP Address shows the current IP address of the device Connection Sharing Gives you an overview of the games or services that are currently assigned to this device Click the name of ...

Page 78: ... the Pick a task list click Assign the public IP address of a connection to a device Assigning the public IP address to a device Proceed as follows 1 Click the Edit link of your Internet connection 2 In the Device list select the device you want to assign the public address to 3 Click Apply 4 The SpeedTouch prompts you that you will have to make some adjustments as a result of the new configuratio...

Page 79: ...0429 0095 v1 0 71 4 6 4 Interfaces Interfaces overview This page gives you an overview of the interfaces used on your SpeedTouch If you want to know more on the network settings of a specific interface click the name of the interface you want to view ...

Page 80: ...ddress pool settings Assigning a new IP address to the SpeedTouch Under IP Addresses 1 Type the IP address of your choice for example 192 168 1 1 in the left text box 2 Type subnet mask in the right text box for example 255 255 255 0 3 Click Add 4 Network devices using the same subnet mask can now access the SpeedTouch using this IP address Before changing the DHCP pools make sure that at least on...

Page 81: ...ollows 1 On the Home Network menu click Interfaces 2 Click on the name of the interface of which you want to change the DHCP pool settings 3 Click Configure 4 Under DHCP Pools click Add if you want to add a new DCHP pool Edit if you want to edit an existing DHCP pool Delete if you want to delete an existing DHCP pool This link will only be shown if there are more than one DHCP pools ...

Page 82: ...e assigned to the DHCP clients as their default gateway Primary DNS The IP address of the primary DNS server Secondary DNS The IP address of the secondary DNS server Primary WINS The IP address of the primary WINS server Secondary WINS The IP address of the secondary WINS server Lease Time The time for which the DHCP client is allowed to use the assigned IP address Always give same address to DHCP...

Page 83: ... signed and encrypted Packages that may have become corrupted or been altered in any way will not be accepted by the SpeedTouch This way the SpeedTouch or its service can never be corrupted or lost System software upgrades Depending on the Operating System your computer is running you can upgrade your SpeedTouch via The SpeedTouch Upgrade Wizard Microsoft Windows or Mac OS X see 5 1 Upgrade Wizard...

Page 84: ...M drive The SpeedTouch CD menu will pop up automatically 2 Optionally in the Choose Language window select the language of your choice and click OK 3 The SpeedTouch safety instructions will be displayed in your default web browser Close the window 4 Select I have read and I fully understand the Safety Instructions and Regularity Information and click Continue 5 In the SpeedTouch CD Menu click Spee...

Page 85: ...played 4 The SpeedTouch Upgrade Wizard should find your SpeedTouch device on the local network This is indicated by the following window If more than one device is found a list of available devices will be provided If this is the case select your SpeedTouch device and click Next 5 Enter your SpeedTouch security User name and Password If you accepted this License Agreement in a previous upgrade thi...

Page 86: ...inish to close the wizard System software downgrade Via the identical procedure it is also possible although not recommended to downgrade the SpeedTouch by uploading an older system software than the current running version However be aware that functionality added by previous upgrades may be lost that system password settings may be lost as well as end to end connectivity and other configuration ...

Page 87: ...tions for problems you may encounter while installing or configuring your SpeedTouch If the suggestions do not resolve the problem look at the support pages on http www speedtouch com support or contact your service provider For Internet connection troubleshooting refer to the provided Installation and Setup Guide ...

Page 88: ...e SpeedTouch is turned on via the push button on the front panel SpeedTouch unreachable In case your SpeedTouch is unreachable due to misconfiguration you might consider a hardware reset to factory defaults as described in 6 3 Reset to Factory Defaults on page 85 Poor SpeedTouch performance Make sure that the SpeedTouch is installed and configured as instructed in the Installation and Setup Guide ...

Page 89: ...095 v1 0 81 6 1 1 Ethernet Troubleshooting LAN LED does not light up Make sure that The LAN cable is securely connected to the 10 100Base T port You are using the correct cable type for your Ethernet equipment that is UTP CAT5 with RJ 45 connectors ...

Page 90: ...and fully initialised Your PC is correctly connected to the SpeedTouch Your PC has a valid IP address To check this in MS Windows 1 In the Windows task bar click Start 2 Select Run 3 Type cmd in the Open field 4 Click OK A black window will appear with a flashing cursor 5 Type ipconfig and then press Enter 6 Verify that your computer has a valid IP address that is any address but 0 0 0 0 No dedica...

Page 91: ...you are running Microsoft Windows XP it is recommended to add the UPnP component to your system Proceed as follows 1 On the Start menu click Settings Control Panel 2 The Control Panel window appears Click Add or Remove Programs 3 In the Add or Remove Programs window appears click Add Remove Windows Components 4 In the Windows Components Wizard select Networking Services in the Components list and ...

Page 92: ...art 2 Select Settings Control Panel Add or Remove Programs 3 In the Add or Remove Programs window click Add Remove Windows Components 4 The Windows Components Wizard appears Select Networking Services in the Components list and click Details 5 In the Networking Services window Select Internet Gateway Device Discovery and Control Client and click OK 6 Click Next to start the installation and follow...

Page 93: ... LED is flashing green press the power button once more shortly 5 The Power System LED stops flashing to become solid green After six seconds it starts flashing green again Press the power button once more shortly 6 All LEDs flash green once 7 The SpeedTouch reboots and will come online with factory default settings Software reset Proceed as follows 1 Go to the SpeedTouch web pages 2 In the menu s...

Page 94: ...Chapter 6 Troubleshooting E DOC CTC 20050429 0095 v1 0 86 ...

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