58
8900NET Instruction Manual
Service
Cannot Connect to the Frame From a VTECS1 VideoFrame Control Panel
1.
Check that the frame is powered and configured with a 8900NET
module on the network.
2.
Check that the 8900NET module in the frame is loaded with software
version 2 or later.
Version 1 software does not support the control panel connection.
3.
Check that the control panel has been properly configured with IP
Address, Gateway IP Address, and Subnet Mask. (Refer to the control
panel’s help feature or instruction manual.)
4.
Check that the frame’s correct IP Address has been configured in the
control panel’s frame address.
5.
Check that the control panel is physically connected to the network.
a.
Check that the control panel is connected to a port on an Ethernet
hub.
b.
Check if the L LED (L for link) on the back of the control panel is on.
If the LED indicates no link (off), try a different hub port connec-
tion.
If the LED still indicates no link, change the cable.
If the LED still indicates no link, contact VideoFrame.
6.
Check that the frame is addressable by the control panel.
a.
Check if the T LED (T for transmit) on the back of the control panel
flashes upon the attempt to connect to the frame.
If T does not flash, contact VideoFrame.
b.
Check if the R LED (R for receive) on the back of the control panel
flashes upon the attempt to connect to the frame.
If R does not flash, there may be a problem in the network path
between the frame and the control panel.
7.
Check that the frame is addressable on the network from a Web
browser, refer to the steps on
.
a.
Attempt to connect to a different frame.
If successful the problem may be with the original frame or the path
between the control panel and the original frame.
b.
Check from a workstation connected to the same Ethernet hub as
the control panel. If unsuccessful, there may be a problem with the
network path between the frame and this hub.
