8900NET Instruction Manual
55
Service
3.
Is the correct IP Address/URL being used to address the frame?
If a Domain Name is being used to address the frame, try to connect
using the frame IP Address instead.
The Domain Name may not be properly assigned in the local Domain
Name Server or in the workstation’s host file.
The Domain Name Server may not be available to the workstation.
Check that the 8900NET module has been properly configured.
a.
Is the correct IP Address or URL being addressed in the web
browser?
b.
Was the 8900NET module configured over the serial connection
with the
SETUP
command?
c.
Has the 8900NET module been assigned the correct IP Address in
SETUP
(re-run setup over the serial connection)?
d.
Is the workstation in the same subnet as the frame? If not:
Has the 8900NET module been assigned the correct Default
Routing Address?
Has the 8900NET module been assigned the correct Subnet Mask?
e.
Has the 8900NET module been rebooted since new IP Address,
Default Routing, or Subnet Mask were assigned or changed?
4.
Check if the frame web pages can be opened from a different
workstation on the network.
5.
Is the subject workstation physically connected to the network?
6.
Check that the workstation and browser have been properly
configured.
a.
Can the frame be opened from a different workstation?
b.
Has the workstation been assigned a proper IP Address?
c.
Has the workstation been assigned a Gateway Address?
d.
Is the browser configured to connect to the correct port?
Is it attempting to connect through a modem when it should be con-
necting through a network interface module?
Some laptop have two separate network ports, one for stand-alone
operation, and the other for operation with a docking station. Is the
correct port being used?
