OUTDOOR 720P IP WIFI CAMERA
EN 22
www.thomsonsecurity.eu
F - FAQ
Symptoms
Possible causes
Solutions
The camera is not detected as
being online when connected to
a smartphone or tablet
Camera connection too slow
Temporarily connect your smart
-
phone or tablet to the same
network as the camera when
adding to the app.
Cannot connect to camera over
local area network
Network/power supply issue
Check your network and electrical
connections.
Temporarily connect using the
network cable if the camera is
connected over WiFi
Network configuration problem
Check your camera's network
connection settings. Reset your
camera if it is no longer acces-
sible.
The camera feed
cannot be accessed over the
Internet
Network configuration problem Check your device settings (box,
router)
Incorrect video settings
Check the video settings and
reduce the quality if necessary
Poor quality or shaky image
Incorrect video settings
Check the video settings and
reduce the quality if necessary
Movement detection is triggered
unnecessarily
Incorrect motion
detection settings
Reduce the monitored area or
sensitivity of detection.
Move the camera.
If your problem is not covered below, please contact our technical support department.
