THOMSON digital Broadband User Manual Download

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Thomson Inc.

10330 North Meridian Street
Indianapolis, IN USA 46290

TOCOM 16193030

THOMSON

16193030 IB

2/6/03, 10:12 PM

Summary of Contents for digital Broadband

Page 1: ...CABLE MODEM Internet On Off Cable Activity Cable Link Message PC Link Internet TOCOM 16193030 16193030 cover 2 6 03 10 12 PM 1...

Page 2: ...at the cable ground shall be connected to the grounding system of the building as close to the point of cable entry as practical Power Cord Requirement This product must be operated with the supplied...

Page 3: ...Connection 10 Using Windows 2000 for USB Connection 14 Using Windows Me for USB Connection 18 Using Windows XP for USB Connection 20 Ethernet Connection to One Computer 22 Connecting More Than Two Com...

Page 4: ...on processor speed amount of RAM available disk space the number of programs you are running at the same time the capacity of your ISP network traffic levels the number of Ethernet or USB devices in u...

Page 5: ...aneously with a variety of peripherals However if you have other peripherals that send and receive a lot of information such as speakers printers or scanners we recommend using an Ethernet card to sup...

Page 6: ...o electronic messages that can be transported over the same wires your cable company uses to transport video signals A set of rubber pads have been packaged with your modem These pads or feet can be a...

Page 7: ...h your cable company to make sure you have everything you need to begin they ll know if you need to install special software or re configure your computer to make your cable internet service work for...

Page 8: ...he modem at all times Keeping your modem plugged in will keep it connected to the Internet This means that it will always be ready when you are To disconnect just your computer from the Internet use t...

Page 9: ...ectly to a TV a Cable TV converter box or VCR The line will be connected to the jack which should be labeled either IN CABLE IN CATV CATV IN etc B Connected to a wall mounted cable outlet C Coming out...

Page 10: ...t Connection Information The cable modem supports both Ethernet and USB connections simultaneously if allowed by your cable provider Coaxial Cable AC Power Supply Note Only use the power supply provid...

Page 11: ...the plug from the AC power supply into the power AC jack on cable modem and the two prong plug into the AC outlet 3 Insert the supplied cable modem CD ROM Wait momentarily for the cable modem CD windo...

Page 12: ...automatically appear Windows 98 SE does not recognize the cable modem s presence because your BIOS Basic Input Output System settings may not permit USB and or Plug and Play devices Please contact you...

Page 13: ...ound was NOT the RCA or Thomson USB Cable Modem A Click Back to return to the previous window B Ensure that you have selected the CD ROM option C In addition to the CD ROM selection choose Specify a l...

Page 14: ...remove the cable modem CD ROM 13 After the Windows specific files are copied you may be asked for another USB driver file named NETRCACM SYS located on the cable modem CD ROM Remove the Windows 98 SE...

Page 15: ...your screen B Select Settings followed by Control Panel The Control Panel window appears C Double click on the System icon and select the Device Manager tab D Scroll down the list until you come to N...

Page 16: ...rs for your USB device Fig 10 Note If Windows 2000 does not recognize the cable modem s presence your BIOS settings may not permit USB and or Plug and Play devices Please contact your computer s custo...

Page 17: ...n DCMxxx Cable Modem A Click Back to return to the previous window B Ensure that you have selected the CD ROM option C In addition to the CD ROM option choose Specify a location Click on Next to conti...

Page 18: ...to insert your Windows 2000 installation media i e Windows 2000 CD ROM but first remove the cable modem CD ROM 12 After the Windows specific files are copied you may be asked for another USB driver f...

Page 19: ...ollowed by Control Panel The Control Panel window appears C Double click on the System icon select the Hardware tab and choose Device Manager D Scroll down the list until you come to Network Adapters...

Page 20: ...and click Next Note If Windows Me does not recognize the cable modem s presence i e the Add New Hardware Wizard did not automatically appear your BIOS settings may not permit USB and or Plug and Play...

Page 21: ...ect Settings followed by Control Panel The Control Panel window will appear Double click on the System icon and select the Device Manager Scroll down the list until you come to Network Adapters Double...

Page 22: ...ftware automatically Recommended option and click Next Note If Windows XP does not recognize the cable modem s presence i e the Welcome to the New Hardware Wizard did not automatically appear your BIO...

Page 23: ...t hand corner of your screen Select Settings followed by Control Panel The Control Panel window will appear Double click on the System icon and select the Device Manager Scroll down the list until you...

Page 24: ...it Using other adapters may damage the unit 3 Connect one end of the Ethernet cable straight wired see below to the Ethernet port on the back of your computer and the other end to the ETHERNET port on...

Page 25: ...raight through or standard category 5 Ethernet cable one for each computer to be connected If you have a hub with an uplink port a straight through cable can be used in combination with that port in l...

Page 26: ...e Link Message PC Link Internet Internet On Off Cable Activity Cable Link Message PC Link Internet x x x x x Initialization Mode After you install the cable modem and turn it on for the first time and...

Page 27: ...e connection between the computer and the modem is active ready to transmit receive or actually transmitting receiving The light is off when no carrier is present or the modem is in standby mode on wh...

Page 28: ...tially from top to bottom Standby The modem is in the Standby mode There is no connection to the Internet The CABLE LINK light is on and the PC LINK light is on if a computer is connected Basic Reset...

Page 29: ...our local cable company provides your internet service offering a wide range of services including email chat and news and information services and a connection to the World Wide Web Q Can I watch TV...

Page 30: ...ever decide to move the Euro DOCSIS cable modem will work with all upgraded cable systems that are EuroDOCSIS compliant or DOCSIS compliant Q What is Euro DOCSIS and what does it mean A Euro DOCSIS is...

Page 31: ...er supply cord is fully inserted into the AC adapter connection on the back of the modem Double check that the AC outlet you are using is not controlled by a switch that is turned off All of the light...

Page 32: ...it has not completed this 5 step process within 30 minutes and note which step it is getting stuck on See page 24 for details The modem should work with a standard RG 6 coaxial cable but if you re us...

Page 33: ...ce the USB cable is connected go to page 39 Windows response is sluggish following a computer reboot go to page 39 The hourglass stays up for several minutes go to page 39 A network error message is d...

Page 34: ...dapter on page 34 2 Remove both the netrcacm sys and the netrcacm inf file a Left click on the Start icon in the lower left hand corner of your screen b Select Find followed by Files and Folders The F...

Page 35: ...3 c In the Containing Text box type netrcacm In the Look in box use the pull down menu to select your local hard drive e g c and press Search Now The search should find the netrcacm sys file d Highlig...

Page 36: ...nd press the Delete key on your keyboard e g oem2 pnf The Confirm File Delete window appears Press Yes to All h Close all open windows 1B Remove another Network Adapter Windows 98 SE 1 Left click on t...

Page 37: ...om 2 Cable modem does not transfer data Pass traffic You have completed the cable modem installation but the cable modem will not transfer data i e The PC LINK light on your cable modem is not flashin...

Page 38: ...nel window appears 3 Double click on the System icon select the Hardware tab and choose Device Manager 4 Scroll down the list until you come to Network Adapters Double click on Network Adapters The RC...

Page 39: ...e USB cable and plug it back in Windows 2000 A test known as ipconfig all can be utilized to determine if this is your problem Please follow the proceeding instructions to perform the ipconfig test 1...

Page 40: ...SB Cable Modem functionality you should disable all unused network adapters 6 The selected network adapter window appears Click the Disable in this hardware profiles box to disable the network adapter...

Page 41: ...your computer is operational Symptom 4 Windows response is sluggish once the USB cable is connected Windows response is sluggish following a computer reboot The hourglass stays up for several minutes...

Page 42: ...an Internet Service Provider s software e g AOL Now the cable modem is no longer functioning properly Windows 98 SE only Some ISP s installation software automatically creates its own TCP IP protocols...

Page 43: ...ect Network Component Type window appears Select Protocol and click on the Add button A new window appears with a Manufacturer s window on the left hand side and a Network Protocols window on the righ...

Page 44: ...h the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmf...

Page 45: ...Requirements Quick Reference IBM PC COMPATIBLE MACINTOSH CPU Pentium preferred PowerPC or higher System RAM 16MB 32MB preferred 24MB 32MB preferred Operating System Windows 98SE 2000 Me XP Linux Mac O...

Page 46: ...vity and flashing when there is transmit receive activity CABLE LINK Indicates the status of your cable connection The light is off when no cable connection is detected and fully lit when the modem is...

Page 47: ...abeled CABLE IN on the rear of the cable modem that connects the modem to the cable system HTTP HyperText Transfer Protocol Invisible to the user HTTP is used by servers and clients to communicate and...

Page 48: ...Thomson Inc 10330 North Meridian Street Indianapolis IN USA 46290 2003 Thomson Inc Trademark s Registered Printed in Taiwan TOCOM 16193030 THOMSON 16193030 IB 2 6 03 10 12 PM 46...

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