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Symptom

Remedy

No sound

1. Check the power supply of transmitter and receiver.

2. Make sure that transmitter and receiver are operating in the same frequency

range. The frequency can be found on the devices.

3. Are transmitter and receiver set to the same channel?

4. Check the connection between the transmitter and the connected micro‐

phone and the receiver and the connected ear phone.

5. See if the sound transmission works when you move the receiver closer to the

transmitter.

6. Make sure that no metal objects near the transmitter or receiver obstruct the

transmission.

Transmission is interrupted.

1. If you use more than one wireless system at the same time, check the used

frequency groups and channels.

2. Interference can also be caused by televisions, radios or mobile phones.

The sound is distorted.

Change the volume setting of the transmitter and the receiver for test purposes.

Troubleshooting

 

 

tour guide system

50

Summary of Contents for Tour Guide TG 16 HAT

Page 1: ...Tour Guide TG C18 C2 16 HAT 16 R 16 T tour guide system user manual ...

Page 2: ...usikhaus Thomann Thomann GmbH Hans Thomann Straße 1 96138 Burgebrach Germany Telephone 49 0 9546 9223 0 E mail info thomann de Internet www thomann de 29 04 2019 ID 234704 234705 234706 235603 278197 V2 ...

Page 3: ...3 Features and scope of delivery 15 3 1 Bodypack Transmitter TG 16 T 16 3 2 Handheld transmitter TG 16 HT 17 3 3 Bodypack Receiver TG 16 R 17 3 4 Charger system TG C2 18 3 5 Charger system TG C18 18 4 Installation and starting up 19 4 1 General Information 19 4 2 Dealing with lithium batteries 21 Table of contents Tour Guide TG C18 C2 16 HAT 16 R 16 T 3 ...

Page 4: ...ting 35 6 1 Bodypack Transmitter TG 16 T 35 6 2 Handheld transmitter TG 16 HT 36 6 3 Bodypack Receiver TG 16 R 37 6 4 Charger system TG C2 38 6 5 Charger system TG C18 39 7 Technical specifications 40 7 1 Bodypack Transmitter TG 16 T 40 7 2 Handheld transmitter TG 16 HT 41 7 3 Bodypack Receiver TG 16 R 42 7 4 Charger system TG C2 44 7 5 Charger system TG C18 45 Table of contents tour guide system ...

Page 5: ...7 6 Frequency table 46 8 Plug and connection assignment 47 9 Troubleshooting 49 10 Protecting the environment 52 Table of contents Tour Guide TG C18 C2 16 HAT 16 R 16 T 5 ...

Page 6: ...t is available to all persons using this device If you sell the device to another user be sure that they also receive this manual Our products and user manuals are subject to a process of continuous development We there fore reserve the right to make changes without notice Please refer to the latest version of the user manual which is ready for download under www thomann de General information tou...

Page 7: ... the search function in the electronic version to find the topics of interest for you quickly Online guides Our online guides provide detailed information on technical basics and terms Personal consultation For personal consultation please contact our technical hotline Service If you have any problems with the device the customer service will gladly assist you General information Tour Guide TG C18...

Page 8: ...or connectors and controls are marked by square brackets and italics Examples VOLUME control Mono button 1 3 Symbols and signal words In this section you will find an overview of the meaning of symbols and signal words that are used in this manual Letterings General information tour guide system 8 ...

Page 9: ...f symbol and signal word indicates a pos sible dangerous situation that can result in death or serious injury if it is not avoided NOTICE This combination of symbol and signal word indicates a pos sible dangerous situation that can result in material and environmental damage if it is not avoided Warning signs Type of danger Warning danger zone General information Tour Guide TG C18 C2 16 HAT 16 R 1...

Page 10: ...s considered to be improper and may result in personal injury or property damage No liability will be assumed for damages resulting from improper use This device may be used only by persons with sufficient physical sensorial and intellectual abilities and having corresponding knowledge and experience Other persons may use this device only if they are supervised or instructed by a person who is res...

Page 11: ...m the unit They could swallow the pieces and choke Never let children unattended use electrical devices WARNING Incorrect handling of lithium batteries can result in injury In the event of a short circuit overheating or mechanical damage lithium bat teries can cause severe injuries Follow the advice on the correct handling of lithium batteries in the present sec tion Safety Safety instructions Tou...

Page 12: ...ications of this user manual Avoid heavy temperature fluctua tions and do not switch the device on immediately after it was exposed to tem perature fluctuations for example after transport at low outside temperatures Dust and dirt inside can damage the unit When operated in harmful ambient conditions dust smoke nicotine fog etc the unit should be maintained by qualified service personnel at regula...

Page 13: ...ailure to do so could result in damage to the device and pos sibly the user Unplug the external power supply before electrical storms occur and when the device is unused for long periods of time to reduce the risk of electric shock or fire NOTICE Risk of fire due to incorrect polarity Incorrectly inserted batteries may destroy the device or the batteries Ensure that proper polarity is observed whe...

Page 14: ...ble damage by leaking batteries Leaking batteries can cause permanent damage to the device Take batteries out of the device if it is not going to be used for a longer period Safety instructions tour guide system 14 ...

Page 15: ...ne out of 16 switchable frequencies Up to three parallel systems are possible The system is designed for mono transmission The tour guide system consists of the following components n one transmitter either Bodypack Transmitter TG 16 T or Handheld transmitter TG 16 HT n as many Bodypack Receivers TG 16 R as desired To charge the Receiver TG 16 R and Transmitter TG 16 T the following charger system...

Page 16: ... set channel and operating status n Integrated chargeable lithium battery n Charging contacts for charger system TG C2 and TG C18 n Integrated microphone n 3 5 mm output for separate microphone n Housing colour Black n Suitable earset microphone cloth pouch for storage band and belt clip included Features and scope of delivery tour guide system 16 ...

Page 17: ...ck Receiver TG 16 R The transmitter for the wireless tour guide system TG 16 is characterized by the following fea tures n Displays for set channel and operating status n Integrated chargeable lithium battery n Charging contacts for charger system TG C2 and TG C18 n Housing colour Grey n 3 5 mm output for ear phones n Suitable one ear phone band and belt clip included Features and scope of deliver...

Page 18: ...ging slot n Power supply via supplied power adapter 3 5 Charger system TG C18 The charger system for the wireless tour guide system TG 16 is characterized by the following features n 18 charging slots for Bodypack Transmitter TG 16 T and Bodypack Receiver TG 16 R n Separate control LED for each charging slot n Power supply via supplied power adapter n Built into a handy and robust portable case Fe...

Page 19: ...bration dust and moisture during transportation or storage use the original packaging or your own packaging material suitable for transport or storage respectively Create all connections while the device is off Use the shortest possible high quality cables for all connections Take care when running the cables to prevent tripping hazards Installation and starting up Tour Guide TG C18 C2 16 HAT 16 R...

Page 20: ...ed in the respective country and check whether the operation must be reported to the appropriate authority For more information please visit http www thomann de n Make sure that transmitter and receiver are both tuned to the same channel n Never set multiple transmitters to the same channel n Make sure that there are no metal objects between the transmitter and receiver n Avoid interference from o...

Page 21: ... dry place ideally in the original packaging Store lithium batteries away from heat sources e g radiators or sunlight Lithium batteries are hermetically sealed Never attempt to open a lithium battery If the battery housing is damaged small amounts of the electrolyte may leak out If this should happen seal the lithium battery in airtight packaging and wipe up the traces of electrolyte using absorbe...

Page 22: ... for the purpose Before disposing of the device remove the lithium batteries Protect used lithium batteries against potential short circuits e g by covering the poles with adhesive tape Only use powder extinguishers or other suitable extinguishing agents to extinguish a burning lithium battery Installation and starting up tour guide system 22 ...

Page 23: ...5 Connections and controls 5 1 Bodypack Transmitter TG 16 T Connections and controls Tour Guide TG C18 C2 16 HAT 16 R 16 T 23 ...

Page 24: ...INPUT 3 5 mm mini phone socket mono to connect the supplied earset microphone or another microphone 4 Notches for threading the band 5 belt clip 6 Display 7 CHANNEL Channel selection button Transmitter and receiver must be set to the same channel 8 Indicating the frequency range in which the device operates The indication here must match the information on the receiver 9 Charging contacts Connecti...

Page 25: ...e control 12 LED to indicate the operating status The LED lights up green when the device is turned on The LED lights up red when the charge of the built in battery is too low Connections and controls Tour Guide TG C18 C2 16 HAT 16 R 16 T 25 ...

Page 26: ...5 2 Handheld transmitter TG 16 HT Connections and controls tour guide system 26 ...

Page 27: ...ghts up red when the charge of the built in battery is too low 3 Display 4 GAIN Rotary control to adjust the volume under the removable microphone head 5 Removable microphone head with screw cap 6 Removable cover for the battery compartment 7 Battery compartment 7 SET Channel selection button Transmitter and receiver must be set to the same channel The frequency range of the device is indicated be...

Page 28: ...5 3 Bodypack Receiver TG 16 R Connections and controls tour guide system 28 ...

Page 29: ...ini phone socket mono to connect the supplied one ear phone or another ear phone 4 Notches for threading the band 5 belt clip 6 Display 7 CHANNEL Channel selection button Transmitter and receiver must be set to the same channel 8 Indicating the frequency range in which the device operates The indication here must match the information on the transmitter 9 Charging contacts Connections and controls...

Page 30: ...ntrol 11 LED to indicate the operating status The LED lights up green when the device is turned on The LED lights up red when the charge of the built in battery is too low Connections and controls tour guide system 30 ...

Page 31: ...5 4 Charger system TG C2 Connections and controls Tour Guide TG C18 C2 16 HAT 16 R 16 T 31 ...

Page 32: ...ceiver with separate control LED The LED flashes when the charging slot is free The LED lights when the charging starts It turns off after about 10 to 15 seconds 2 Connection for the supplied power adapter Connections and controls tour guide system 32 ...

Page 33: ...5 5 Charger system TG C18 Connections and controls Tour Guide TG C18 C2 16 HAT 16 R 16 T 33 ...

Page 34: ...charging slot is free The LED lights when the charging starts It turns off after about 10 to 15 seconds 2 DC INPUT Connection for the supplied power adapter 3 POWER Main switch to turn the device on and off The integrated LED indicates that the device is turned on Connections and controls tour guide system 34 ...

Page 35: ...ce is now operational The display at the side of the device indicates the channel that is currently set To change the setting press the button underneath the display until the decimal point on the display flashes If you briefly press the button now you can change the channel number by one each time The channel numbers are represented by the characters 0 9 A F If you do not press the button for abo...

Page 36: ...ter a few seconds The display on the front side of the device indicates the channel currently set after turning on the device To change the setting unscrew the lower part of the housing Press SET button next to the battery compartment until the decimal point on the display flashes If you briefly press the button now you can change the channel number by one each time The channel numbers are represe...

Page 37: ...read the supplied band through the corresponding notches at the upper right corner of the housing Connect the supplied one ear phone or another ear phone to the corresponding socket Make sure that the device is fully charged before using it Press POWER until the control LED lights up green The device is now operational Mute microphone Turning the unit off Preparing the unit Turning the unit on Ope...

Page 38: ...same channel Press POWER until the control LED turns off The unit is turned off 6 4 Charger system TG C2 Connect the supplied power adapter with the power supply input of the unit Then connect the power adapter to a power outlet Turn off the Bodypack Transmitter or Receiver that needs charging Position the charging con tacts of the Bodypack unit over the charging contacts of the charging slot Inse...

Page 39: ...urn off the Bodypack Transmitter or Receiver that needs charging Position the charging con tacts of the Bodypack unit over the charging contacts of the charging slot Insert the Bodypack unit into the charging slot so that it clicks into place The control LED of the charging slot turns off It lights up again when the device is fully charged Preparing the unit Charging Bodypack units Operating Tour ...

Page 40: ...nputs Microphone 1 3 5 mm jack socket Frequency range 863 MHz 865 MHz Maximum transmission power 10 mW Range free field 50 m Stability 0 005 Frequency deviation 48 kHz Spurious emissions 50 dBC NF frequency response 40 Hz 18 kHz Battery Battery type Lithium ion Technical specifications tour guide system 40 ...

Page 41: ...ons Temperature range 0 C 40 C Relative humidity 50 non condensing 7 2 Handheld transmitter TG 16 HT Functional principle PLL synthesized control Frequency range 863 MHz 865 MHz Maximum transmission power 10 mW Range free field 50 m Technical specifications Tour Guide TG C18 C2 16 HAT 16 R 16 T 41 ...

Page 42: ...Operating time 14 h Dimensions Ø L 50 mm 265 mm Weight 215 g Ambient conditions Temperature range 0 C 40 C Relative humidity 50 non condensing 7 3 Bodypack Receiver TG 16 R Functional principle PLL synthesized control Max number of parallel systems 3 systems Technical specifications tour guide system 42 ...

Page 43: ...z 18 kHz Battery Battery type Lithium ion Voltage 3 7 V Operating time 14 h Charging time in the device approx 8 h Dimensions W H D 54 mm 99 mm 17 mm Weight 80 g Ambient conditions Temperature range 0 C 40 C Relative humidity 50 non condensing Technical specifications Tour Guide TG C18 C2 16 HAT 16 R 16 T 43 ...

Page 44: ...ply Power adapter 12 V 18 V 600 mA centre positive Charging time approx 8 h Dimensions W H D 85 mm 41 mm 75 mm Weight 115 g Ambient conditions Temperature range 0 C 40 C Relative humidity 50 non condensing Technical specifications tour guide system 44 ...

Page 45: ...r supply Power adapter 15 V 3 3 A positive centre Dimensions W H D 361 mm 189 mm 422 mm Weight 3 4 kg Ambient conditions Temperature range 0 C 40 C Relative humidity 50 non condensing Technical specifications Tour Guide TG C18 C2 16 HAT 16 R 16 T 45 ...

Page 46: ...play Frequency MHz 1 0 863 125 9 8 864 125 2 1 863 250 10 9 864 250 3 2 863 375 11 A 864 375 4 3 863 500 12 B 864 500 5 4 863 625 13 C 864 625 6 5 863 750 14 D 864 750 7 6 863 875 15 E 864 875 8 7 864 000 16 F 865 000 Technical specifications tour guide system 46 ...

Page 47: ...re plus shielding are typical representatives of the unbalanced transmission One conductor is ground and shielding while the signal is trans mitted through the core Unbalanced transmission is susceptible to electromagnetic interference especially at low levels such as microphone signals and when using long cables In a professional environment therefore the balanced transmission is preferred becaus...

Page 48: ...e shifted signals the interfering signal is completely neutralized The result is a pure signal without any noise inter ference 1 Signal left 2 Signal right 3 Ground shielding Three pole 1 8 mini phone jack stereo unbalanced Plug and connection assignment tour guide system 48 ...

Page 49: ...roubleshooting In the following we list a few common problems that may occur during operation We give you some suggestions for easy troubleshooting Troubleshooting Tour Guide TG C18 C2 16 HAT 16 R 16 T 49 ...

Page 50: ...d the connected ear phone 5 See if the sound transmission works when you move the receiver closer to the transmitter 6 Make sure that no metal objects near the transmitter or receiver obstruct the transmission Transmission is interrupted 1 If you use more than one wireless system at the same time check the used frequency groups and channels 2 Interference can also be caused by televisions radios o...

Page 51: ...If the procedures recommended above do not succeed please contact our Service Center You can find the contact information at www thomann de Troubleshooting Tour Guide TG C18 C2 16 HAT 16 R 16 T 51 ...

Page 52: ...ain some hazardous chemicals so they should not be thrown away with the normal household waste They should be returned to the manufacturer for disposal or recycled elsewhere in accordance with your local regulations Remove lithium batteries from the device before disposal Protect used lithium batteries against potential short circuits e g by covering the poles with adhesive tape Dispose the built ...

Page 53: ...l household waste Dispose of this device through an approved waste disposal firm or through your local waste facility When discarding the device comply with the rules and regulations that apply in your country If in doubt consult your local waste disposal facility Disposal of your old device Protecting the environment Tour Guide TG C18 C2 16 HAT 16 R 16 T 53 ...

Page 54: ...Notes tour guide system 54 ...

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Page 56: ...Musikhaus Thomann Hans Thomann Straße 1 96138 Burgebrach Germany www thomann de ...

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