ThinkPad Yoga 11e 5th Gen, User Manual

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• Problem : Your computer does not enter sleep or hibernation mode.
Solution : Check whether any option has been selected to disable your computer from entering sleep or
hibernation mode.
If your computer tries to enter sleep mode but the request is rejected, the device attached to the USB
connector might have been disabled. If this occurs, do a hot-unplug-and-plug operation for the USB
device.
• Problem : The battery discharges slightly while the computer is in hibernation mode.
Solution : If the wakeup function is enabled, the computer consumes a small amount of power. This is not
a defect. For more information, see “Power-saving modes” on page 27.
Solid-state drive problem
Problem : When you compress files or folders by use of the data compression function in the Windows
operating system, and then decompress them, the process of writing to or reading from the files or folders is
slow.
Solution : Apply the disk defragmentation tool in the Windows operating system for faster access to the data.
ThinkPad Pen Pro problem
Problem : The ThinkPad Pen Pro does not perform well.
Solution : The battery power for the pen might be low. Ensure that your computer is on. Then insert the pen
into the pen slot to charge the pen for about five minutes.
Software problem
Problem : A program does not run properly.
Solution : Ensure that the problem is not being caused by the program.
Check that your computer has the minimum required memory to run the program. See the manuals supplied
with the program.
Check the following:
• The program is designed to operate with your operating system.
• Other programs run properly on your computer.
• The necessary device drivers are installed.
• The program works when it is run on some other computer.
If an error message is displayed while you are using the program, see the manuals or help system supplied
with the program.
If the program still does not run properly, contact your place of purchase or a service representative for help.
USB problem
Problem : A device connected to the USB connector does not work.
Solution : Ensure that the USB port is enabled in the ThinkPad Setup. Open the Device Manager window.
Ensure that the USB device setup is correct, and that the assignment of computer resource and the
installation of the device driver are correct. To open the Device Manager window, go to Control Panel and
Chapter 7
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Troubleshooting computer problems
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