Copyright 2018 Thermoline Scientifi c Equipment Pty Ltd
Have the following information available when you contact the service department:
• Model number and serial number. This is generally found on the exterior of the cabinet in the form of a stick-on label.
• The company name, address, contact name, contact phone number.
• A brief description of the problem.
All warranty claims must be reported to, and agreed to by a Thermoline representative prior to any work being carried
out.
Standard 12 Month Warranty
Thermoline Scientifi c Equipment Pty Ltd ABN 80 000 859 129 (“Thermoline”)
Thermoline warrants to the original purchaser that this product will perform to its product specifi cation for a period of 12
months from date of purchase, provided that the installation of the product has been carried out in accordance with the latest
version of the manufacturer’s instructions and further provided that the use of the product complies with that specifi ed in the
relevant specifi cation. Thermoline is not responsible for any loss or damage arising from incorrect usage, usage outside the
suitability of the product as stipulated in the manufacturer’s instruction, damage caused by accident, fi re, fl ood, act of God or
failure to properly install, operate or maintain the goods in accordance with the printed instructions provided.
The following statement applies only to product sales that fall within the defi nition of a Consumer Sale set out in the Austral-
ian Consumer Law contained within the Competition and Consumer Act (Cth) 2012:
‘Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replace-
ment or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to
a major failure.’
Notwithstanding the preceding clause and to the extent permissible by law, the liability of Thermoline is limited, in relation to
the warranted product and at the option of Thermoline to:
• replacing the product or the supply of equivalent product;
• the repair of the product;
• the payment of the cost of replacing the product or of acquiring equivalent product; or
• the payment of the cost of having the product repaired.
To the extent permitted by law, all other warranties whether implied or otherwise, not set out in this Warranty are excluded
and Thermoline is not liable in contract, tort (including, without limitation, negligence or breach of statutory duty) or other-
wise to compensate the Purchaser for:
• any increased costs or expenses;
• calibration/certifi cation services;
• any loss of profi t, revenue, business, contracts or anticipated savings;
• any loss or expense resulting from a claim by a third party; or
• any special, indirect or consequential loss or damage of any nature whatsoever caused by Thermoline’s failure in complying
with its obligations or the purchaser’s failure due to accident damage, impact, misuse or negligence.
The benefi ts given to the purchaser in this Warranty are in addition to other rights and remedies under a law in rela-
tion to the products or services to which this warranty applies.
This warranty applies only to products purchased and installed in Australia and does not cover any consumable items
e.g. fi lters, light globes, ultrasonic nebulizers. The warranty does not extend to labour and freight costs where the
warranted product is located outside Australia.
To make a warranty claim, please fi ll in the online warranty claim form. All warranty claims must be in writing for us to
document in our quality management system.
WARRANTY
Head Offi
ce Phone
(02) 9604 3911
Head Offi
ce Fax
(02) 9725 1706
Web
www.thermoline.com.au
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