1
TriPlus RSH Site Preparation
What Happens Next?
Thermo Scientific
TriPlus RSH Preinstallation Requirements Guide
13
3. Complete the Installation Request Form located at the front of this guide and forwards it
to Customer Support.
What Happens Next?
After the Installation Request Form is received, Customer Support will contact you to
schedule the installation of your system. It is important to confirm that all the requirements
on the form are met BEFORE the Field Service Engineer arrives.
The Field Service Engineer will install the system and confirm that all performance tests pass.
a.
If equipment is damaged, keep boxes and their equipment in their existing condition
and immediately notify the carrier.
b. Submit a damage claim directly to the carrier, and send a copy (including any
shortage claims) to your authorized Thermo Fisher Scientific sales representative.
c.
Do not return any equipment to the dealer or the factory without prior factory
authorization.
