Software troubleshooting
Observation
Possible cause
Recommended action
Strikethrough text is displayed in Save location in
Plate properties screen
1
Strikethrough text
The original location to which
the plate was saved is no
longer accessible by the
instrument.
No action.
Import failed message when you select a CSV
plate setup on the instrument
The message also indicates that a valid run
module, dye set, and/or size standard is not
present.
The CSV file specifies the
name of a run module, dye
set, and/or size standard that
does not exist on the
instrument.
IMPORTANT!
A CSV file
contains only the name of the
run module, dye set, and/or
size standard, it does not
contain the settings.
Add the run module, dye set,
and/or size standard to the
instrument by selecting a
PSM file that contains the
items, or by creating the
items manually.
Import CSV fails but import PSM with same
settings imports with no errors
The size standard, dye set, or
run module specified in the
CSV file does not exist on the
instrument.
The CSV file contains the
names only of the size
standard, dye set, or run
module, it does not contain
the settings.
The PSM file contains the
names and settings of the
size standard, dye set, or run
module. The size standard,
dye set, or run module are
automatically created when
the PSM file is imported.
Create the size standard, dye
set, or run module on the
instrument.
When saving a PSM file in Plate Manager (Connect
cloud-based platform), "You do not have edit
permission to the cloud group" message is
displayed
You are saving to a Connect
platform group and you do not
have edit permissions for the
group.
Save to a different location, or
request edit permissions
from the group administrator.
Appendix A
Troubleshooting
Software troubleshooting
A
SeqStudio
™
Genetic Analyzer Instrument and Software User Guide
181
