24 | Troubleshooting
Centrifuge GT 2/2R
When to Contact
Customer Service
If you need to contact customer service, please provide the
order no. and the serial no. of your device. This information
can be found on the back near the inlet for the power supply
cable.
To identify the software version, proceed as follows:
1. Hold down any of the keys and then switch on the
centrifuge.
You enter the system menu.
2. Press the START key
.
3. Press the
key, until the following message is
displayed:
4. Communicate the software version to the service
technician.
E-40
The centrifuge cannot be operated.
The run does not start or the centrifuge
runs down without being braked.
The centrifuge accelerates too slowly.
Check whether you selected the right bucket.
Check whether you selected the right bucket.
Is it easy to turn the rotor when the lid is open?
Does the rotor rub against the device?
Restart the centrifuge.
If an error message appears again, inform Customer
Service.
E-41-E-74
The centrifuge cannot be operated.
The run does not start or the centrifuge
runs down without being braked.
Error during the self-test of the centrifuge program and
the electronics.
Restart the centrifuge.
If an error message appears again, inform Customer
Service.
Failure
message
Problem with centrifuge
Possible causes and cures
START
Software ID:
XXXXXXXX
