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Troubleshooting & Maintenance
Upgrades
5-6
Polysonics SX30 User Guide
Thermo Electron Corporation
The most current software is installed in the instrument prior to shipment.
You can use the RS232 port and a remote terminal to upgrade the software
as newer versions become available. Contact Thermo to obtain the most
recent versions of the following software:
●
WinLoader (used to upgrade meter software)
●
Meter software
●
HydraScan (data logging software)
The local Thermo representative is your first contact for support and is well
equipped to answer questions and provide application assistance. If it
becomes necessary to contact technical support directly, please have the
software revision installed in your system available.
You can obtain support by contacting any of the following:
●
USA: Thermo Electron Corporation
Process Instruments Division
9303 W. Sam Houston Parkway S.
Houston, TX 77099
713.272.0404 phone
713.272.5388 fax
●
Web: www.thermo.com
To return an instrument,
1.
Contact Thermo.
2.
Ensure the instrument is well packed, in its original shipping box if
available.
3.
Include a letter fully explaining the symptoms of the failure as well as
detail describing the application where the unit was being operated.
Also include a contact name, phone number, and purchase order
authorizing repairs.
4.
For returns within the USA only: Write the RMA number on the
outside of the shipping box.
5.
Send the unit freight-paid to the USA location.
Upgrades
Service & Returns
Summary of Contents for Polysonics SX30
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