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THM0421 026512 Rev. C Apr 13
Thermann Owner’s Manual
250L to 400L Electric Storage Water Heaters
Warranty
Thermann Hot Water Unit
Manufactured by GWA Group Limited
(“GWA”)
Terms of Warranty and Replacement
Guarantee
All Thermann water heaters
manufactured and sold after 31
December 2011 are backed by a
comprehensive one (1) year full parts
and labour warranty (conditions apply
– see below).
Furthermore, the Thermann tank
includes a guarantee to replace your
hot water unit if the inner cylinder fails
within seven (7) years (conditions apply
– see below).
The terms of the Warranty and
replacement guarantee are set out
below.
1 Year Comprehensive Warranty
Your hot water system and its
components (“Unit”) are covered by
1 year (parts and labour) warranty
against defective factory materials or
workmanship.
This warranty period commences
from the date of installation of the
Unit providing you have proof of this
installation date. Where the date
of completion of installation is not
known or cannot be proven, then this
warranty will commence one (1) month
after the date of manufacture (refer to
the data label on the unit).
Replacement Guarantee
If an inner cylinder fails on a Thermann
hot water unit within a further six
(6) years after the end of the initial
one (1) year warranty period, GWA
will provide a free replacement hot
water unit at the nearest approved
GWA agent or GWA office to the
owner’s home. Under this replacement
guarantee, the transport, installation
and labour costs of delivering the
replacement hot water unit and
removing and replacing the existing
hot water unit with the replacement
hot water unit will be the responsibility
of the owner of the existing hot water
unit.
Conditions of Warranty and
Replacement Guarantee
The benefits provided to you by the
warranty and replacement guarantee
(collectively “Warranty”) are in
addition to the guarantees and other
rights and remedies available to you
under the Australian Consumer Law
(“ACL”).
If the Unit fails to conform to this
Warranty during the applicable
period, GWA will replace any failed
component or where necessary, in the
absolute discretion of GWA, replace
the Unit free of charge including
reasonable labour costs incurred in
normal business working hours.
This Warranty only applies to defects
which have arisen solely from faulty
materials or workmanship in the Unit
and does not apply to other defects
which may have arisen as a result
of, without limitation, the following:
accidental damage, abuse, misuse,
