9
WARRANTY
The Australian Consumer Law
(“ACL”):
Our goods come with guarantees
that cannot be excluded under the
Australian Consumer Law. You are
entitled to a replacement or refund for
a major failure and compensation for
any other reasonably foreseeable loss
or damage. You are also entitled to
have the goods repaired or replaced
if the goods fail to be of acceptable
quality and the failure does not
amount to a major failure.
If Dux fails to meet a guarantee under
the ACL, your remedy for such failure
may be limited to any one or more of
the following:
• replacement of the water heater;
• repair of the water heater;
• refunding the cost of the water
heater;
• payment of the reasonable costs of
having the water heater repaired;
• payment in respect of the reduced
value of the water heater.
How to Make a Warranty Claim:
Warranty claims can be placed by
completing the following steps:
• Contact Customer Service on
1300 412 612 (in Australia) or
0800 729 389 (in New Zealand).
• Provide the serial number and
model number of the water
heater. This can be found on the
compliance plate on the outside of
the water heater.
• Provide your full name, address and
contact number.
• Provide proof of date of installation
for warranty to commence
from that date, rather than from
the date of manufacture. See
Commencement of Warranty on
page 8.
Please note, if the defect or fault is not
covered by the warranty or guarantee,
you will be responsible for the costs
incurred by the service agent or
technician.
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