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Customer service
Before you call customer service, see the chapter
entitled “Rectifying minor faults yourself”.
After checking according to the chapter entitled
“Rectifying minor faults yourself”, additional help can be
requested by calling the Thermador Customer
Interaction Center, 1-800-735-4328 (toll-free), from
anywhere in the USA.
In Canada contact your Thermador customer service or
call 1-800-735-4328.
Note down the following information about your
appliance so that you have it ready and can be better
assisted if you require help or customer service.
Statement of limited product
warranty
What this Warranty covers & who it applies to
The limited warranty provided by BSH Home Appliances
(“Thermador”) in this Statement of Limited Product
Warranty applies only to the Thermador appliance sold
to you, the first using purchaser, provided that the
Product was purchased:
■
For your normal, household (non-commercial) use,
and has in fact at all times only been used for normal
household purposes.
■
New at retail (not a display, “as is”, or previously
returned model), and not for resale, or commercial
use.
■
Within the United States or Canada, and has at all
times remained within the country of original
purchase.
The warranties stated herein apply only to the first
purchaser of the Product and are not transferable.
Please make sure to return your registration card; while
not necessary to effectuate warranty coverage, it is the
best way for Thermador to notify you in the unlikely event
of a safety notice or product recall.
How Long the Warranty Lasts
Thermador warrants that the Product is free from defects
in materials and workmanship for a period of seven
hundred and thirty (730) days from the date of purchase.
The foregoing timeline begins to run upon the date of
purchase, and shall not be stalled, tolled, extended, or
suspended, for any reason whatsoever. This Product is
also warranted to be free from cosmetic defects in
material and workmanship (such as scratches of
stainless steel, paint/porcelain blemishes, chips, dents,
or other damage to the finish) of the Product, for a
period of sixty (60) days from the date of purchase or
closing date for new construction. This cosmetic
warranty excludes slight color variations due to inherent
differences in painted and porcelain parts, as well as
differences caused by kitchen lighting, product location,
or other similar factors. This cosmetic warranty
specifically excludes any display, floor, “As Is”, or “B”
stock appliances.
Dealer’s name:
Address:
Telephone number:
Purchase date:
Model number:
FD Nr.:
Serial number
Type
