20
11. TROUBLE SHOOTING
WARNING:
If you smell gas:
1) Open the window and door immediately.
2) Shut off gas supply.
3) Do not try to light any appliance.
4) Do not touch any electrical switch; do not use any phone in your building.
5) Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
6) If you cannot reach your gas supplier, call the fire department.
IMPORTANT:
Operating heater where impurities in air exist may create odors. Cleaning supplies, paint,
paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc., create fumes. These
fumes may mix with combustion air and create odors.
WARNING:
Only a qualified service technician should service and repair heater.
CAUTION:
Never use a wire, needle, or similar object to clean ODS/pilot. This can damage ODS/ pilot
unit. Note: All troubleshooting items are listed in order of operation.
No. PROBLEM
POSSIBLE CAUSE
REMEDY
1
When igniter button is pressed in
there is no spark at ODS/pilot.
1. Igniter electrode is positioned
wrong or broken.
2. Igniter electrode is not connected to
igniter cable.
3. Igniter cable is pinched or wet.
4. Broken igniter cable.
5. Bad piezo igniter.
1. Replace igniter.
2. Reconnect igniter cable.
3. Free igniter cable if pinched by any
metal or tubing. Keep igniter cable dry.
4. Replace igniter cable.
5. Replace piezo igniter.
2
When igniter button is
pressed in there is a spark
at ODS/pilot but no ignition.
1. Gas supply is turned off or
equipment
shutoff valve is closed.
2. Control knob not fully pressed in
while
pressing igniter button.
3. Air in gas lines when installed.
4. ODS/pilot is clogged.
5. Gas regulator setting is not correct.
6. Control knob not in PILOT position.
7. Depleted gas supply (propane).
1. Turn on gas supply or open equipment
shutoff valve.
2. Fully press in control knob while
pressing igniter button.
3. Continue holding down control knob.
Repeat igniting operation until air is
removed.
4. Clean ODS/pilot (see
Care and
Maintenance
, page 15) or replace ODS/
pilot assembly.
5. Replace gas regulator.
6. Turn control knob to PILOT position.
7. Contact local propane/LP gas company.
3
ODS/pilot lights but flame
goes out when control
knob is released.
1. Control knob is not fully pressed in.
2. Control knob is not pressed in long
enough.
3. Equipment shutoff valve is not
fully open.
4. Thermocouple connection is loose
at control valve.
5. Thermocouple damaged.
6. Control valve damaged.
1. Press in control knob fully.
2. After ODS/pilot lights, keep control knob
pressed in 30 seconds.
3. Fully open equipment shutoff valve
4. Hand tighten until snug, and then
tighten 1/4 turn more.
5. Replace thermocouple.
6. Contact customer service.
4
Burner(s) does not light
after ODS/pilot is lit.
1. Burner orifice is clogged.
2. Burner orifice diameter is too small.
3. Inlet gas pressure is too low.
1. Clean burner orifice (see
Care and
Maintenance
, page 15) or replace
burner orifice.
2. Contact customer service.
3. Contact local gas supplier.
