ISSUE 2016 Rev 1 - Installation Manual
3
ThermaQ
USER GUIDE AND CUSTOMER SERVICE
Guarantee
The stainless steel vessel carries a 25 year guarantee against faulty materials or manufacturing, provided that:
1.
It has been correctly installed as per this document and all the relevant standards, regulations and codes of practice in force at the time
2.
It has not been modified in any way, other than by ThermaQ
3.
It has not been misused, tampered with, or subjected to neglect
4.
It has only been used for the storage of potable water
5.
It has not been subject to frost damage
6.
The unit has been serviced annually
7.
The benchmark service record has been filled in after each annual service
8.
The guarantee period starts from the date of purchase and no registration is required
9.
The extended guarantee is not transferable and rests with the original householder
10. The system is fed from a public mains water supply
11. Store temperatures do not exceed 65°C
12. Installations are made only in the UK and Republic of Ireland.
13. The water supply does not have a chloride content greater than 200ppm
14. Units are not installed with uncontrollable heat sources (e.g. wood burning stoves)
15. For commercial or heavy duty installations where constant usage and reheating is required, titanium immersion heaters must be fitted to
comply with the warranty
Exclusions
16. The effect of scale build up on the unit or its components
17. Any labour charges associated with replacing the unit or its parts
18. Any consequential losses caused by the failure or malfunction of the unit.
Note
: Invoices for servicing may be requested to prove that the unit has been serviced annually. All the components fitted to/or supplied with
the cylinder carry a 2 year guarantee. The guarantee starts when the cylinder is first filled.
Claims
On the rare occasion that a fault occurs, ThermaQ will only consider sensible broken down claims submitted in full at the time when the faulty
part/unit is returned.
We will not cover claims for excessive travelling time where an installer has chosen to accept a job more than 30 miles from their base of
operations.
Costs cannot be recovered for the removal of a faulty unit from a difficult to reach area, or an area where the cylinder access has been
restricted. This would be in contradiction with our guidelines where a unit should always be allowed suitable provision for replacement.
Claims will not be accepted for units that have not been installed in accordance with this manual.
Customer Service and Claims Contact Information
ThermaQ Limited
Sandbeds Trading Estate
Dewsbury Road
Ossett
West Yorkshire
WF5 9ND
01924 270847
17
