Troubleshooting (cont.)
Symptoms
Probable Causes
Recommended Action
B.
Bumpers in strike plate need
adjustment.
B.
Adjust the bumpers as needed.
C.
The handle latch mechanism in
the door is not working.
C.
Call the Customer Care Center
using the information provided on
the back page of this manual.
D.
There is excessive wear on the
latch pin and/or strike plate.
D.
Apply a small amount of oil to the
face of the strike plate, replace the
strike plate, or call the Customer
Care Center using the information
provided on the back page of this
manual.
E.
A roller has been damaged or
has fallen off.
E.
Replace the roller(s).
8.
The seal will not deflate
when the water level is
below the sensor probes
(door cannot be lowered).
A.
Level probes are dirty.
A.
Clean off both level probes.
B.
The door switch has not been
pressed.
B.
Press the door switch to initiate
deflation.
C.
One or both limit switches are
not making contact or are
damaged.
C.
Confirm the counterweights do not
contact the receptor when the door
is up. If there is contact the
receptor drain is not low enough in
the subfloor. Enlarge the drain
cutout and lower the receptor or
raise the bath using the adjustable
feet.
D.
The internal wire connections in
the door are loose.
D.
Call the Customer Care Center
using the information provided on
the back page of this manual.
E.
The controller is not working.
E.
Replace the controllers or call the
Customer Care Center using the
information provided on the back
page of this manual.
F.
The pressure switch or solenoid
vent valves inside the door are
not working.
F.
Call the Customer Care Center
using the information provided on
the back page of this manual.
G.
Error code in the controller has
been activated (beeping sound
is heard).
G1.
Reset the controller. To do this;
lower the door
quickly tap the door switch 5
times
wait 3 seconds, then tap the
switch 11 times within a 5
second span
the controller should beep 3 to
5 times to indicate the issue
has been resolved, then go
quiet.
G2.
If the error code is still activated or
reoccurs, unplug the power and
call the Customer Care Center
using the information provided on
the back page of this manual.
1128535-5-G
14
Kohler Co.