USER’S GUIDE
USER’S GUIDE
IMPORTANT SAFEGUARDS ........................................................... 3 - 5
KEY FEATURES ............................................................................. 6
ACCESSORIES .............................................................................. 7
HOW TO ASSEMBLE THE H2O MOP X5™ UNIT .......................... 8 - 10
HOW TO USE THE H2O MOP X5™ UNIT .....................................11 - 15
HAND-HELD STEAMER ................................................................ 16
HOW TO ASSEMBLE THE HAND-HELD STEAMER ....................... 16 - 17
HOW TO ASSEMBLE THE OPTIONAL ACCESSORIES ................... 18 - 19
HOW TO USE THE HAND-HELD STEAMER ................................... 20 - 21
HOW TO USE THE OPTIONAL ACCESSORIES ............................... 22 - 27
AFTER USE .................................................................................... 28
CLEANING AND MAINTENANCE ................................................. 29 - 31
How to decalcify the Water Tank interior
• Cleaning procedure to remove lime scale
By using Scraper
By using cleaning solution
• Cleaning blocked steamer accessories.
TROUBLESHOOTING GUIDE ......................................................... 32
ONE YEAR LIMITED WARRANTY ................................................. 33
CONTENTS
ONE YEAR LIMITED WARRANTY
Thank you for your purchase of the amazing H20 Mop X5™. With this warranty, the H20 Mop X5™ is warranted, to
the original owner, for one (1) year from the date of purchase against defects in material and workmanship under
normal use and service.
Should your H20 Mop X5™ prove defective within one (1) year from date of purchase, do not return your unit to the
point of purchase. Please call Thane Direct’s Customer Care Team at 1-877-771-7017. Thane Direct will issue a Return
Merchandise Authorization ( RMA) number to the purchaser to process the return of the unit. Please package your
H20 Mop X5™ carefully to avoid damage in transit. Under this warranty, Thane Direct, will repair or replace any parts
found to be defective. This warranty is effective only if the product is purchased and operated in Canada. This warranty
extends only to personal use and does not extend to any product that has been used for which it is not intended. There
are no warranties other than that expressly set forth herein. This warranty is not transferable. After the expiration of
the warranty, the cost of the labor and parts will be the responsibility of the original purchaser.
Thane Direct, is not responsible or liable for indirect, special or consequential damages arising out of or in connection
with the use or performance of the product or other damages with respect to any economic loss, loss of property, loss
of revenues or profits, loss of enjoyments or use, costs of removal, installation, other consequential damages of
whatsoever nature, failure to follow instructions or warnings in owner’s manual or use of products in a manner for
which they were not designed. Some Provinces do not allow the exclusion or limitation of incidental or consequential
damages. Accordingly, the above limitation may not apply to you.
This warranty gives you specific legal rights. You may also have other rights, which vary from Province to Province.
THIS WARRANTY DOES NOT APPLY TO THE FOLLOWING:
1. Damage due to accident, misuse, abuse, commercial use or vandalism.
2. Improper or inadequate maintenance.
3. Unauthorized modification or commercial use.
4. Damage in return transit.
5. “Normal” wear of parts (wear and tear that occurs over time and with use).
6. Repairs made by an unauthorized service technician.
TO OBTAIN SERVICES
– The original purchaser shall contact our Customer Care Team via e-mail at
[email protected] or by phone at
1-877-771-7017
and depending on the extent of the service required, the
purchaser shall have the obligations and responsibility to:
• Pay for all services and parts not covered by the limited warranty.
•
Include a cheque or money order in the amount of $14.95* to cover the shipping and handling, payable to
“Thane Direct Canada, Inc.”
• Carefully package the product using adequate padding material to prevent damage during transit.
The original packaging is ideal for this purpose.
• Include in the package: the owner’s name, address, telephone #, and a detailed description of the problem.
• Provide the proof of purchase, which includes date of purchase.
• Send via Insured* Parcel Post or courier to:
H20 Mop X5™
C/O Northland Fulfillment Inc.
277 Humberline Drive
Etobicoke, ON, M9W 0B6
FOR ALL INQUIRES, PLEASE CONTACT OUR CUSTOMER CARE TEAM VIA E-MAIL AT [email protected]
OR BY PHONE AT 1-877-771-7017 MONDAY-FRIDAY, FROM 8:30-5:00 EST.
* Thane Direct Canada, Inc. is NOT responsible for any non-insured items lost in transit or costs incurred by the
customer to return the product.
