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Rep. of Ireland:
076 60 600 29
Web Support: www.unisupport.net
P50615
24
FAQ
Problem
Reason
Solution
My computer
does not
recognize the
scannner
I get a Windows
message that
reads "device not
recognized"
The scanner
is not
plugged into
a high-speed
USB port
Your computer must be
equipped with a USB 2.0 port to
communicate with your scanner.
Check to find out whether your
computer has a USB 2.0 port. If
not, you have to upgrade your
USB ports. The necessary
hardware is available at most
electronic stores
I get a Windows
message that
reads “Windows
cannot load Omni
SuperCam”
The
installation is
possibly not
done in the
correct order
The installation of the scanners
must be done exactly as
described in the user manual. To
remedy an incorrect installation
you must unplug the scanner,
uninstall the driver, uninstall
PhotoImpression6, and restart
your computer. Start the
installation all over again
according to the user manual…
install the driver, restart your
computer, and reinstall the
PhotoImpression6 software
I have a USB 2.0
port on my
computer, but my
computer will still
not recognize my
scanner
All ports on
your
computer
may not be
high-speed
Even though you may have USB
2.0 installed, all of your USB
ports may not be USB 2.0
compatible. Check all your USB
ports to find the 2.0 compatible
ports
