27
• MOVE BT
Troubleshooting
The following advice should help you to solve problems. If this does not
help, you will find useful information in the detailed FAQs on our website.
Otherwise, please contact our hotline (see page 4). Take note of the war-
ranty instructions.
Problem
Possible cause
Solution
The MOVE BT
cannot be
turned on.
The rechargeable
battery is empty.
Charge the rechargeable battery
(see page 14).
No audio play-
back despite
Bluetooth
®
connection.
The MOVE BT is
switched off.
Switch the MOVE BT on.
The MOVE BT is not
registered with the
external player or is
not paired with it.
Check all settings as described
in the chapter Bluetooth
®
pairing
(see page 18).
The Bluetooth
®
func-
tion is switched off on
the external player.
Switch the Bluetooth
®
function
on. If applicable, refer to the user
manual for the player.
Volume has been set
too low.
Increase the volume on the play-
er and/or earphones.