10
Control Tesvor Robot via Alexa
Wake up speaker: Alexa
Turn on Robot (or the nickname named by you) (Start to Clean)
Turn off Robot (or the nickname named by you) (Recharge)
FAQ
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Why does the robot fail to connect to the Wi-Fi?
1. Make sure that your network is 2.4G and you typed the correct password. Then follow
the instructions on the app to connect Wi-Fi using compatible mode.
2. If that does not work, please turn off the power switch (not during the charging
process) and restart the X500Pro robot. Repeat operations from Step 3 to connect the
Wi-Fi- Turning off and restarting the robot can fix most Wi-Fi connection bugs.
•
Why was not the scheduled cleaning executed?
Please make sure that the X500Pro robot vacuum is in the area covered by the Wi-Fi that
the robot is connected to. Otherwise, it cannot receive cleaning orders from the network
server when the scheduled cleaning time is due.
•
The Map Size does not seem to Fit?
You can adjust the size of the map by moving your finger on the phone screen.
•
Why does the App function well then suddenly malfunction?
Please check if there is a newer version of the app that needs to be updated.
•
Why will not the Robot work via Alexa after successfully connecting to Alexa?
Please strictly follow the instructions for Alexa voice command to control the X500Pro
robot. Alexa answers “OK” if is successfully receives a command. Otherwise, it means
Alexa has not received a current voice command.
•
Where can I modify the nickname of the robot?
You can modify the nickname of the robot on the WeBack app. Go to Setting – Set
Remark.
•
Why cannot Alexa control the robot after I change the nickname of the robot?
If the robot’s nickname is changed after the robot is successfully bound to Alexa, you will
need to delete the original device on Alexa Smart Home and then repeat operations
from Step 4.
•
What do I do if my issues are still not solved?
Please contact us by Online Service on the app or send email to [email protected].
