20
ENG
Troubleshooting
The start of the appliance does not work or it stops during operation.
First try to find a solution to the problem, If not, contact the service centre.
Description
Reason
Solution
Washing machine cannot
start up
Door is not closed properly
Restart after the door is closed
Check if the clothes are stuck
Door can’t be opened
Washer’s safety protection
design is working
Disconnect the power, restart the product
Water leakage
The connection between
inlet pipe or outlet hose is
not tighten
Check and fasten water pipes
Clean up outlet hose
Detergent residues in
the box
Detergent is dampened or
agglomerated
Clean and wipe the detergent box
Indicator or display does
not light
Disconnect the power
PC board or harness has
connection problem
Check if the power is shut down and the
power plug is connected correctly
Abnormal noise
Check if the fixing (bolts) have been removed
Check it’s installed on a solid and level floor
Description
Reason
Solution
E30
Door is not closed properly
Restart after the door is closed
Check if the clothes are stuck
E10
Water injecting problem while
washing
Check if the water pressure is too low
Straighten the water pipe
Check if the inlet valve filter is blocked
E21
Overtime water draining
Check if the drain hose is blocked
E12
Water overflow
Restart the washer
Other
Please try the solutions again, if unsuccessful, please call our service line.
Description
Reason
Solution
Pause/S
tar
t
No Spin
Extr
a Rinse
Prewash
Flash
O
ff
O
ff
O
ff
O
ff
O
ff
Door is not closed properly
Restart after the door is closed
Check if the clothes is stuck
O
ff
O
ff
O
ff
Flash
O
ff
O
ff
Water injecting problem
while washing
Check if the water pressure is too low
Straighten the water pipe
Check if the inlet valve filter is blocked
O
ff
O
ff
Flash
Flash
O
ff
O
ff
Overtime water draining
Check if the drain hose is blocked
O
ff
O
ff
O
ff
O
ff
Flash
O
ff
Water overflow
Restart the washer
Other
Please try the solutions again, if unsuccessful, please call our service line
NOTE
• After the check, activate the appliance. If the problem occurs again, contact the service.