Robotic vacuum cleaner firmware update
The robotic vacuum cleaner firmware is continuously improved. If a new firmware version is available, TESLA application will offer you the
option to download the update and install it on a robotic vacuum cleaner.
TROUBLESHOOTING
Problem
Solution
The robotic vacuum
cleaner does not start
cleaning.
1. The robotic vacuum cleaner has a weak battery. Charge the battery to full capacity before cleaning.
2. The battery is too hot. Use the robotic vacuum cleaner at 0°C ~ 40°C.
The robotic vacuum
cleaner cannot be
charged.
1. The charging station is not connected to the mains. Make sure the power cord is properly connected.
2. Charging electrodes have poor contact with robotic vacuum cleaner. Clean the electrodes on the robotic
vacuum cleaner and on the charging base.
The robotic vacuum
cleaner does not return to
the charging base.
Make sure there is enough space around the charging station and the charging station's detection zone is
clean.
The smartphone cannot
detect a robotic vacuum
cleaner.
Please reset the robotic vacuum cleaner (button under the top cover). Enable Bluetooth and GPS in your
smartphone and keep your robotic vacuum cleaner near your smartphone for successful pairing.
The robotic vacuum
cleaner does not pair with
the TESLA application.
Make sure the charging station and robotic vacuum cleaner are within easy reach of a high-quality and strong
WiFi signal from your WiFi router. Press the two buttons and on the top panel of the robotic vacuum
cleaner for 3 seconds, the blue LED light starts flashing slowly - the robotic vacuum cleaner is ready for
pairing with your mobile phone. Start the TESLA application on your smartphone and follow the instructions.
The robotic vacuum
cleaner is offline (not
connected to the WiFi
router).
Make sure your WiFi network is set up and fully functional. The robotic vacuum cleaner should always be
within easy reach of a high-quality and strong WiFi signal from your WiFi router.
Vacuuming is very loud.
Clean the main center brush, side brushes, wheels, front wheel, bottom of the robotic vacuum cleaner and
front bumper.
A screech sounds while
vacuuming.
Remove the front wheel and clean the centerline from hair and dust. If necessary, you can lubricate the wheel
axis.
The robotic vacuum
cleaner moves slowly.
Clean the ultrasonic sensor. Make sure the sensor front grill is clean and free of blocking obstacles.
