3
Smith 2 Drawer Bedside
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Further help
Our Promise
We are Happy to refund or replace any Tesco product
which falls below the standard you expect. Just ask any
member of staff. This will not affect your statutory rights.
Missing parts
If you are missing any fixtures or fittings for your product
please contact
0800 323 4050
and we will be happy to
send you a replacement part free of charge.
Faulty product
If you have a fault with your product please contact our
customer service team on
0800 323 4050
.
If you have had the product for 30 days or less you may
be offered a replacement, refund or for a fully trained
home service technician to visit your home to assess the
fault and repair the product where possible.
If you have had the product for more than 30 days we
may send an independent home service technician to
review and repair product where possible and recom-
mend further action.
The Furniture Ombudsman
As part of our commitment to maintaining high standards
and responsible furniture retailing, Tesco is a Full
Member of The Furniture Ombudsman. This means that
if you’re not entirely satisfied with your purchase - and we
haven’t managed to resolve the problem - you can
contact them to look into it for you. By signing up to The
Furniture Ombudsman Code of Practice we promise to
follow their decisions - ensuring that you get a fair deal.
This means that you can buy in complete confidence
when selecting your furniture from Tesco.
You should first discuss your complaint with our Custo-
mer Service team on
0800 323 4050
so that we can try to
solve any issues. After that, if you’re still not happy you
can contact The Furniture Ombudsman at
www.thefurnitureombudsman.org
You can write to us at
Tesco Stores Ltd
Welwyn Garden City
AL7 1GA,
U.K.
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