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Cinergy T² Hardware (English) 

 

15 

 

Appendix C – Service at TerraTec. 

“Rien ne va plus—Nothing's working” can happen to the best systems. If this happens to you, 
the TerraTec team is happy to offer its service and support.  

Hotline, Internet. 

In case of a serious problem—where you can neither solve the problem on your own nor with 
the guided help found in this manual, nor with the help of your dealer—please contact us 
directly.  

If you have access to the Internet, please check our service and support at 

http://supporten.terratec.net/

 first. There you'll find the answers to frequently-asked ques-

tions (FAQ) and a form for e-mail support requests. 

If you can't access our website, please check the service card that came with the product for 
country-specific helpline numbers with which you can contact our support team. 

Regardless of whether you contact us by e-mail or phone, you must have the following infor-
mation at hand: 

· 

your registration number, 

· 

this documentation. 

In addition, it would be helpful to our technicians if the device is within reach during the 
phone call so that you can carry out our support tips directly. Please do not forget to write 
down the name of the respective support technician if you contact our Support Team. You will 
need this name if a defect is present and your device needs to be mailed to us. 

 

Summary of Contents for Cinergy T

Page 1: ...Hardware and driver installation English manual Version 16 11 04...

Page 2: ...ocu ment The manufacturer reserves the right to change the contents of this document and or the associated products at any time without the provision of prior notice to specific persons or organizatio...

Page 3: ...s 11 Connecting to the USB 2 0 port 11 Installing the drivers in Windows 2000 Service Pack 4 11 Installing the drivers in Windows XP Service Pack 1 12 Connecting the magnetic base rod antenna 12 Remot...

Page 4: ...and restart them later where you left off take you to the TV of the future Enhance your TV experience with additional tasty features the electronic program guide delivers up to date program informatio...

Page 5: ...digital recording MPEG 2 format Timer controlled recording and timeshifting EPG support program information DVB teletext Power supply via USB USB 2 0 high speed interface 480 Mbps Infrared remote cont...

Page 6: ...indows XP with Service Pack 1 If your PC and or equipment do not meet these requirements the Cinergy T will not operate correctly System recommendations Intel Pentium 4 AMD Athlon XP 1 4 GHz or higher...

Page 7: ...T USB 2 0 cable mini USB USB 0 6 m Rod antenna with magnetic base Infrared remote control including batteries Installation software CD ROM Online manual on CD ROM Service request form Registration doc...

Page 8: ...ni USB 2 0 connection Use this socket and the included USB cable to connect the device to your PC Activity LED The activity LED indicates that the application is requesting data from the Cinergy T via...

Page 9: ...000 Service Pack 4 If you have not already done so place the enclosed installation CD into your CD ROM drive A Windows 2000 will recognize the new device and will launch the hardware installation wiza...

Page 10: ...ling the application programs Connecting the magnetic base rod antenna Connect the antenna plug of the included magnetic base rod antenna to the antenna input B of the Cinergy T Antenna location Avoid...

Page 11: ...Appendix B Technical data General information USB 2 0 high speed 480 Mbps USB bus powered Driver support Windows 2000 SP4 Windows XP SP1 Plug n Play Power supply 5V DC USB bus powered Power consumptio...

Page 12: ...shifting Full screen mode On screen display OSD EPG electronic program guide Teletext with fast indexing and fast access Unlimited number of program memory slots Support for included remote control Mu...

Page 13: ...to frequently asked ques tions FAQ and a form for e mail support requests If you can t access our website please check the service card that came with the product for country specific helpline number...

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