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Page 27
TM
Pairing Viiiiva Heart Rate Monitor
Troubleshooting:
If multiple Heart Rate Monitors
are being used in the same
area, ensure the correct Heart
Rate Strap is connected to your
App by cross checking the
Heart Rate serial number in App
Settings. Use the in the top
right hand corner of the App
home screen to access the
settings page.
If the wrong strap is paired, tap
the Heart Rate Monitor serial
number in Settings .
Select ‘Forget this device’ when
prompted. Pair new device
when it is recognised, ensuring
the serial matches that of your
Heart Rate Monitor.
Pairing the AIRhub Troubleshooting:
If no AIRhub is recognised by
app, try the following steps:
Step 1:
Ensure smartphone Bluetooth is
turned on.
Step 2:
Ensure you are riding at a speed
of 15km/h or above - Increase
speed to reach 20km/h or
above.
Step 3:
Go into App settings and
ensure no previous AIRhub
is paired. If so, select AIRhub
serial number and, when
prompted, choose ‘Forget this
device’. Restart App. Re-Pair
AIRhub as per step 6.2.
Step 4:
Restart App.
Step 5:
Turn Bluetooth off. Restart
phone and turn Bluetooth on.
If data does not begin
appearing in the app after
longer than one minute:
Step 1:
Add or subtract resistance
in the app home screen. This
will re-request resistance. The
radio symbol will turn green
indicating data is being
received. If it remains grey or
red try following steps.
Step 2:
Ensure the serial of the AIRhub
in your front wheel matches the
serial in the application settings.
Step 3:
Restart App.
9. trOuBleShOOting
