Terayon TJ 411 Installation Manual Download | Manualshive

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Table of Contents

Modem Intallation Guide

Table of Contents

Congratulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Installation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Connecting the Modem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Modem Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Connecting the Coaxial Cable to the Modem . . . . . . . . . . . . . . . . . . . . 5
Connecting the Power Adapter to the Modem . . . . . . . . . . . . . . . . . . . 6
Connecting the Modem to your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Starting the Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Reading Your Modem Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Technical Support and General Inquires. . . . . . . . . . . . . . . . . . . . . . . . . . 16
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

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Summary of Contents for TJ 411

Page 1: ...PN 8500206 REV A Terayon DOCSIS Modem Installation Guide Models TJ 411 TJ 411E READY CABLE RECV SEND ENET USB POWER 2952 Bunker Hill Lane Santa Clara CA 95054 www terayon com ...

Page 2: ...equirements 3 Installation Overview 3 Connecting the Modem 4 Modem Connectors 4 Connecting the Coaxial Cable to the Modem 5 Connecting the Power Adapter to the Modem 6 Connecting the Modem to your PC 7 Starting the Modem 12 Reading Your Modem Lights 13 Troubleshooting 14 Technical Support and General Inquires 16 Warranty 17 ...

Page 3: ...erface Specification DOCSIS Cable Modem You have probably heard of online help Well think of this installation guide as onside help For best results read each pro cedure beforehand reviewing each procedure may answer some questions that could come up during the installation process So let s get started Package Contents Please take a moment to unpack your modem and familiarize yourself with the all...

Page 4: ...M MODEL TJ 411 or TJ 411E RJ 45 ETHERNET CABLE USB CABLE CD ROM WITH USB DRIVERS CAUTIO N RIS K OF ELE CTR IC SH OC K DR YLO CA TIO N US E ON LY POWER ADAPTER NOTE The appropriate Power Adapter is included with your modem SW ITC HIN G AC AD AP TER T e r a y o n A C A d a p to r POWER CORD READY CABLE RECV SEND ENET USB POWER ...

Page 5: ...ing the Coaxial Data Cable to the Modem Connecting the Power Adaptor to the Modem Connecting the Modem to your Computer Starting the Modem What You Will Need The following is a list of items you need to install your new Terayon cable modem This installation guide Your computer user manual The cable modem Hardware Software IBM PC or Compatible Apple Macintosh CPU Pentium class microprocessor or equ...

Page 6: ...yourself with the modem connectors identified in Figure 2 An explanation of each connector follows the illustration Figure 2 Modem Connectors 1 USB Serial Port Connects the modem to the USB port on your computer 2 RJ 45 Ethernet Port Connects the modem to the Ethernet port on your computer Network Interface Card NIC 3 DC Input jack Connects the modem to the Modem Power Adapter 4 RF Cable Connector...

Page 7: ...cable modem from its box and place it near your computer 2 Locate the coaxial data cable supplied by your cable company 3 Connect the end of the coax cable to the RF connector on the modem as shown in Figure 3 Tighten the connection with a suitable spanner Figure 3 Connecting the Data Cable to the Modem TERAYON DOCSIS CABLE MODEM MODEL TJ 411 or TJ 411E RF CONNECTOR COAX CABLE Signal from Cable Co...

Page 8: ...r Adapter to the modem do the following 1 Remove the modem Power Adapter from the modem cable box 2 Using Figure 5 as a guide insert the Power Adaptor output connector into the DC Power input jack on the back of the modem Figure 5 Connecting the Power Adapter to the Modem IMPORTANT Do not connect the adapter AC power cord to an AC outlet at this time CAUTIO N RI SK OF EL EC TR IC SH OC K DR YL OC ...

Page 9: ...k in your computer user manual or look at the back of your PC to see what kind of network inter face your PC is equipped with IMPORTANT If you do not have a network interface pre installed in your computer you need to purchase one from a retailer and install it according to manufacturer instructions After installing the network interface card you must configure your computer for TCP IP protocol Re...

Page 10: ...able to the RJ 45 Ethernet port on the back of the modem Figure 6 Connecting the Ethernet Cable to the Modem 3 Connect the remaining end of the 10 Base T Ethernet cable into the RJ 45 Ethernet port on the Network Interface Card NIC as shown in Figure 7 NOTE Your computer may be a desktop model or a tower model in which case it will look different than the illus tration shown in Figure 7 4 Proceed ...

Page 11: ...the Modem TJ 411 DOCSIS Cable Modem Installation Guide 9 Figure 7 Connecting the Ethernet Cable to the NIC 10 BASE T ETHERNET CABLE FROM MODEM ETHERNET PORT ETHERNET PORT PC TOWER REAR VIEW ETHERNET INTERFACE CARD ...

Page 12: ...ps 1 Retrieve the USB cable from the box the modem came in Use Figure 1 on page 2 to identify the cable Notice that the USB cable has two types of connectors an A type and a B type Figure 8 identifies the connector types Figure 8 USB Cable Connectors 2 Using Figure 9 as a guide insert the USB cable B connector into the USB Serial port on the back of the TJ 411 or 411E modem Figure 9 Connecting the...

Page 13: ...uter as shown in Figure 10 NOTE Your computer may be a desktop model or a tower model in which case it will look different than the illus tration shown in Figure 10 Figure 10 Connecting the USB Cable to the Computer USB Serial Port 4 Proceed to Starting the Modem on page 12 USB PORT A CONNECTOR USB CABLE FROM MODEL TJ 411 or TJ 411E MODEM PC TOWER REAR VIEW NOTE ...

Page 14: ... ROM drive is Once your TJ 411 or 411E Cable Modem is properly connected and the Power Adapter is connected to an AC power outlet it will automatically boot up and start scanning for the active cable modem channel from your cable company server IMPORTANT When you power up the TJ 411 or 411E DOCSIS cable modem for the first time it can take up to 10 minutes for the modem to complete its boot up and...

Page 15: ...on t Care Modem Status POWER USB ENET SEND RECV CABLE READY Initialization Sequence Power ON ON ON X OFF ON ON ON Hardware Testing ON Blinking X X Blinking Blinking Blinking Search Downstream Chnl ON X X X Blinking OFF OFF Downstream Locked ON X X X X ON OFF Search Upstream Chnl ON X X Blinking X ON OFF Ranging OK and Registration Success ON X X X X ON ON Data Transmission Ethernet Send Data ON OF...

Page 16: ...ont panel should be a solid color If the Power Cable and Ready indicator lights LEDs are solid not blinking your cable modem is operating properly Try shutting down and powering off your computer and then turning it back on This will cause your computer to re estab lish communications with your cable company server 1 Your network interface card may be malfunctioning Refer to the Manufac turer s do...

Page 17: ... with your cable modem If you cannot connect to the Internet at all use this checklist to help identify possible problems Make sure your computer and monitor are turned on Make sure all power plugs are completely inserted into their sockets Your computer and cable modem should be plugged into grounded outlets If you are using a power strip make sure it is turned on Make sure all data cables are fi...

Page 18: ...toll free number 1 888 859 3242 chargeable to customers outside U S A Hours of operation are Monday through Friday 8 00AM 5 00 PM Pacific Time Return Policy Terayon will only accept a package with a valid Return Authorization Number Please contact your Terayon Technical Support representative 1 888 859 3242 If the support representative determines that you need to return the modem you will receive...

Page 19: ...ical stress misuse negligence or accident or d used in ultra hazardous activities DISCLAIMER OF WARRANTY EXCEPT AS SPECIFIED IN THIS WAR RANTY ALL EXPRESSED OR IMPLIED CONDITIONS REPRESENTA TIONS AND WARRANTIES INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OR MERCHANTABILITY FITNESS FOR A PARTIC ULAR PURPOSE NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING USAGE OR TRADE PRACTICE ARE HEREBY...

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