Teo 9104 Installation Instructions Manual Download

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13-280143 Rev. A

May 2017

Teo Technologies, Inc.

11609 49

Place West

Mukilteo, WA 98275-4255

(800) 524-0024 (425) 349-1000

Fax (425) 349-1010

www.teotech.com

Summary of Contents for 9104

Page 1: ...Technologies Inc 11609 49 th Place West Mukilteo WA 98275 4255 800 524 0024 425 349 1000 Fax 425 349 1010 www teotech com I IP P P Ph ho on ne e 9 91 10 04 4 I In ns st ta al ll la at ti io on n I In ns st tr ru uc ct ti io on ns s ...

Page 3: ...ll Mounting 10 Connecting the Phone 11 Configuration 13 DHCP Server Configuration 13 Phone Configuration in Teo UCM 15 Completing Configuration at the Phone 23 Appendix A Menu Tree 27 Appendix B Service and Warranty 31 Appendix C Specifications 33 Appendix D Regulatory Statements 35 C C Co o on n nt t te e en n nt t ts s s ...

Page 4: ...Teo IP Phone 9104 Installation Instructions Page 4 13 280143 Rev A ...

Page 5: ...ickup with line status indication Local Directory 500 entries Call log 600 entries in out missed Blacklist call blocking Keyboard lock Message waiting indicator Microphone mute unmute Call hold resume Call waiting Station level multicast paging Caller ID display Time date display Speed dial Call transfer attended or blind Call pickup Redial Local Do Not Disturb Voicemail access Local 3 way confere...

Page 6: ...gate within menus The OK key exits the current menu saves any changes made and returns to the previous menu options 4 Hold Key places a call on hold 5 Transfer Key places the current call on hold and selects an idle line appearance for transferring the call A second press completes a transfer 6 Conference Key adds parties to a conference call 7 Phonebook Key shows the Phonebook where you can store...

Page 7: ...ial Call Pickup Voicemail Headset Multicast Paging and Lock 13 Page Key changes the page of multifunction keys that is shown in the Key Display Up to five pages of six keys are available 14 Volume Keys adjust the receiver speaker volume when on a call adjust the ringer volume when on hook 15 Mute Key mutes the microphone when using the speakerphone or handset headset A mute icon is shown in the ma...

Page 8: ...Teo IP Phone 9104 Installation Instructions Page 8 13 280143 Rev A ...

Page 9: ...the best screen readability and easy control operation for the phone s location Insert the four tabs on the short edge of the stand into one of the pairs of inner slots on the phone Use A slots for a low angle or B slots for a high angle as shown Press the stand toward the side of the phone until it locks into place I I In n ns s st t ta a al l ll l la a at t ti i io o on n n ...

Page 10: ...holes in the stand Note Wall mounting screws are not supplied with the phone 1 Mount the stand to the wall with the tabs facing out as shown using three screws suitable for the wall material 2 Connect cables to the phone page 11 3 To attach the phone to the stand insert the four tabs on the long edge of the stand into the outer slots on the phone and then press the phone down until it locks into p...

Page 11: ...tible headset into the Headset jack Route the cords through the guides on the phone P Po ow we er r The IP Phone 9104 is compatible with IEEE 802 3af Power over Ethernet utilizing either power over spare cable pairs midspan power source or phantom power powered switch hub port The phone provides an 802 3af PD Class 2 indication to the power sourcing equipment and requires a maximum of 5 watts of p...

Page 12: ...Teo IP Phone 9104 Installation Instructions Page 12 13 280143 Rev A ...

Page 13: ...phone to read its configuration information from the UC server update its settings and complete registration with the system This process can take up to two minutes 5 Verify phone registration by making a test call D DH HC CP P S Se er rv ve er r C Co on nf fi ig gu ur ra at ti io on n A Au ut to om ma at ti ic c I IP P C Co on nf fi ig gu ur ra at ti io on n D DH HC CP P DHCP Dynamic Host Configu...

Page 14: ...sk for the phone IP address range 3 3 D De ef fa au ul lt t G Ga at te ew wa ay y Enter the default gateway IP address 6 6 D DN NS S S Se er rv ve er r Enter the DNS server IP address 4 42 2 N NT TP P S Se er rv ve er r Enter the NTP server IP address 6 66 6 U Up pd da at te e S Se er rv ve er r B Bo oo ot t S Se er rv ve er r H Ho os st t N Na am me e Enter the Teo UC server IP address or fully q...

Page 15: ...he DEVICE ASSSIGNMENTS tab 5 From the SELECT A DEVICE TEMPLATE list select a TEO 9104 template Your system may have custom templates in addition to the default template 6 Click ADD NEW DEVICE The phone will be added to the list 7 Select a device in the list to view or edit its options as explained below D De ev vi ic ce e I In nf fo o a an nd d P Pa as ss sw wo or rd ds s LABEL enter a name to ide...

Page 16: ...vided on the Headset interface to allow remote on hook off hook control using a cordless headset Note this feature is only compatible with Plantronics CS500 and Savi headsets and requires an APD 80 adapter cable V Vo oi ic ce e M Mo od de e HANDSET all operations that automatically go off hook such as Answer speed dial or DSS will connect to the speakerphone first Ringing for incoming calls is hea...

Page 17: ...static name server values to be set locally at the phone otherwise set values as desired NTP To set the NTP server s statically uncheck AUTOMATICALLY OBTAIN FROM DHCP Leaving the field blank will allow the time server s to be set locally at the phone otherwise set value as desired SYSLOG To manually enable syslog check ENABLE SYSLOG and fill in the SERVER ID and LOG LEVEL information SIP OPTIONS C...

Page 18: ... extension number LED indicator shows line appearance status ADDITIONAL LINE additional appearances of the primary line LED indicator shows line appearance status LINE and ADDITIONAL LINE keys for a call appearance must be consecutive The ADDITIONAL LINE option is available only if the preceding key is configured for a line appearance DSS BLF DIALOG initiates a call or picks up a ringing call to a...

Page 19: ...lick the MULTIFUNCTION KEY SETTINGS tab Key numbers in the UCM correspond to phone keys as shown in this table MF Key Page MF Key Number UCM Key MF Key Page MF Key Number UCM Key 1 1 1 4 1 19 2 2 2 20 3 3 3 21 4 4 4 22 5 5 5 23 6 6 6 24 2 1 7 5 1 25 2 8 2 26 3 9 3 27 4 10 4 28 5 11 5 29 6 12 6 30 3 1 13 2 14 3 15 4 16 5 17 6 18 ...

Page 20: ...rent key type 3 Select a key type from the TYPE list 4 Enter a label in the LABEL field to identify the key 5 Fill out any additional fields such as SPEED DIAL number 6 To delete a multifunction key make it unused hover over a key line in the table and then click the X that appears to the right of the line When finished with phone configuration click ...

Page 21: ...tion of multicast listeners using IGMP and proper transmission of multicast traffic across all subnets where phones will be connected Ports used for other services such as SIP signaling should not be selected for multicast paging C Co on nf fi ig gu ur ri in ng g M Mu ul lt ti ic ca as st t L Li is st te en ne er rs s 1 Click the MULTICAST tab 2 If ENABLE PRIORITY is selected paging zones are prio...

Page 22: ...0 2 to 239 255 255 254 Port numbers must be in the range of 1025 to 65535 and each zone should have a unique port number IP addresses and port numbers must be consistent between sending and listening devices 6 To change a paging zone s priority click arrows in the rightmost column to move a paging zone up or down in the list C Co on nf fi ig gu ur ri in ng g M Mu ul lt ti ic ca as st t P Pa ag gi ...

Page 23: ... the Main Menu 2 Scroll through the list with the Up and Down Navigation keys or by selecting Prev Next Select Enter or press the OK key to select an item You can also press a dial pad key to jump to and select an item e g 5 for Phonebook Advanced Settings may be password protected the default password is 123 Refer to INSTALL PIN page15 3 If a double headed arrow is shown next to an item you can c...

Page 24: ...fter the phone initializes following power up or reboot the Auto Provision message will appear 3 Select View and then enter the authentication username and password User is the extension number tenant domain e g 1000 teo for multitenant systems or just the extension number e g 1000 for single tenant systems Passwd is the SIP password assigned to the extension 4 Select Start 5 The phone will read i...

Page 25: ...d protected the default password is 123 Refer to INSTALL PIN page15 3 Press the Up or Down Navigation key until Server is shown 4 Enter the server address or fully qualified domain name with the dial pad 5 Press the Down Navigation key to display User 6 Enter extension number tenant domain e g 1000 teo for multitenant systems or just the extension number e g 1000 for single tenant systems 7 Press ...

Page 26: ... s Device Assignments list Hover the pointer over the device name and click the X that appears at the right of the list Check the MAC address to make sure that the correct device is removed The phone s MAC address is printed on a label attached to the bottom of the phone 2 At the phone select Reset to Default Main Menu Settings Advanced Settings Reset to Default Advanced Settings may be password p...

Page 27: ...oftware version 4 RAM used total memory 5 ROM used total memory 4 TR069 remote management 2 Features 1 Call Forward forward incoming calls 1 SIP1 1 Unconditional all calls 2 Busy only when busy 3 No Answer only when call not answered 2 SIP2 2 Auto Answer answer incoming calls 1 SIP1 2 SIP2 3 SIP3 4 SIP4 3 Auto Hangup 4 Call Waiting alert for incoming calls when busy 5 DND reject incoming calls per...

Page 28: ...hide digits after password prefix 17 Pre Dial enable dialing before going offhook 18 Call Logs enable call logs 19 Default Line use a default line for outgoing calls 20 Auto Switch Line automatically select default line 3 Settings 1 Basic Settings 1 Keyboard 1 DSS Key Settings configure multifunction keys 1 DSS Key 1 2 DSS Key 2 30 DSS Key 30 2 Programmable Keys navigation key functions 1 OK 2 Arr...

Page 29: ...rver 1 Mode enable sending feature codes to server 2 DND 3 CFWD Unconditional 4 CFWD on Busy 5 CFWD on No Answer 6 Blocking Anonymous Call 2 SIP2 3 SIP3 4 SIP4 2 Network 1 Network Settings 1 Connection Mode IP address mode 2 Static IP Settings static IP addresses and mask 3 DHCP Settings DHCP DNS 4 PPPoE Settings status and credentials 2 QoS VLAN 1 LLDP Settings 2 QoS 3 WAN VLAN 4 LAN VLAN 3 VPN m...

Page 30: ...end SMS text messages 2 Memo 3 Voice Message 1 SIP1 2 SIP2 3 SIP3 4 SIP4 4 Ping verifies connectivity to a network device 5 Phonebook 1 Contacts manage contacts 2 Groups manage groups of contacts 3 Blacklist reject calls from contacts 4 Cloud Phonebook 5 LDAP 6 Speed Dial 7 Broadsoft Directory 6 Call Logs 1 Local Call Logs view call activity logs 2 Broadsoft Call Logs 7 Agent 8 Reboot System resta...

Page 31: ...s removal of equipment and subsequent customer inconvenience Teo Technical Support Department 11609 49 th Place West Mukilteo WA 98275 4255 USA Phone 425 349 1000 800 524 0024 Fax 425 349 1010 E mail tech teotech com Web www teotech com Teo is committed to meeting the product needs of our customers Please write or call us with any suggestions for improvement A A Ap p pp p pe e en n nd d di iix x x...

Page 32: ...ned to Teo Units repaired under warranty will be shipped UPS Ground or equivalent freight prepaid by Teo Products that are older than the warranty period but less than 7 years old or still manufactured by Teo may be repaired at the factory for a flat rate charge Repaired out of warranty units are warranted for 90 days from the date of repair The repair or replacement of a product under this warran...

Page 33: ...it ty y 10 100 1000BaseT Ethernet P Po ow we er r R Re eq qu ui ir re em me en nt ts s Power over Ethernet 802 3af Class 2 Optional Local Power 5 VDC nominal 1 A max P Ph hy ys si ic ca al l D Di im me en ns si io on ns s 8 2 H x 7 7 W x 2 9 D W We ei ig gh ht t 1 75 lbs including stand and handset E En nv vi ir ro on nm me en nt ta al l Operating Temperature 32 to 104 F 0 to 40 C Humidity 10 to 6...

Page 34: ...Teo IP Phone 9104 Installation Instructions Page 34 13 280143 Rev A ...

Page 35: ...nstable cart stand or table The product may fall causing serious damage to the product 11 This product should be operated only from the type of power source indicated on the marking label 12 Do not allow anything to rest on the power cord Do not locate this product where the cord will be abused by persons walking on it 13 Do not overload wall outlets and extension cords as this can result in the r...

Page 36: ...he FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential...

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