Warranty
Tenor Inc. Canada warrants the Tenor Phono 1 to be free from defects in materials or
workmanship for a period of 5 years from the date of the original purchase provided the
phono stage is registered with Tenor Inc. Canada within 90 days of the purchase date and
there is valid proof of purchase from an authorized Tenor Inc. Canada dealer or distribu-
tor. If the Tenor phono stage is not registered within 90 days of the purchase date then
the warranty will be limited to only 1 year with a valid proof of purchase from an autho-
rized Tenor Inc. Canada dealer or distributor.
Following the receipt of your registration and upon successful validation that your ampli-
fier has been purchased from an authorized Tenor Inc. Canada dealer or distributor, you
will receive a custom plate for mounting on the back of each amplifier which shows the
amplifier has been purchased from an authorized dealer or distributor and has been cus-
tom made for you. This plate must be affixed to the back of the amplifier for the war-
ranty to be valid. Any Phono 1phono stage returned to Tenor Inc. Canada without this
custom plate affixed will have its Warranty revoked.
Vacuum tubes are guaranteed for 10,000 hours or 5 years from the original purchase
date - whichever comes first. If the warranty has not been registered within 90 days
then the tubes will only be warranted for 1 year regardless of hours of use.
Should the Tenor Phono 1 be defective during the Warranty period, Tenor Inc. Canada
will elect at its sole discretion to either repair or replace the unit free of charge.
Prior Authorization and a Return Authorization Number (RAN) are mandatory for Tenor
Inc. Canada to undertake any service under the aforementioned Warranty.
Transportation costs and insurance costs for shipment to/from Tenor Inc.’s Canadian
Service Facility for Warranty repair are the responsibility of the owner.
The use of Vacuum tubes not supplied by Tenor Inc. Canada will void the Warranty.
Attempting to repair or modify Tenor Phono 1 phono stage will void the Warranty.
Missing or altered serial numbers automatically void the Warranty.
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